Hyatt Regency Waikiki Beach Resort & Spa

Mold infested room. Worst hotel experience I've ever had. I came to celebrate my sister's wedding and was put in a mold infested ocean view. I was so busy the first day and didn't notice the mold until the second night while laying in bed about to sleep. When I called to let the operator know they down played the mold and said they would send housekeeping to clean it up. I told them this isn't something you can clean up. It was clearly obvious the mold had been there for some time. If you look closely the mold was painted over to with paint that didn't even match the room. The mold was so bad it was coming through the second coat of paint. When housekeeping came they decided the room wasn't fit for me to stay in so they had me pack up and moved to a temporary disability room without a view. Mind you I'm not disabled. I paid $329 a night for the view and woke up to construction. Before moving rooms I was told they would get me in my third and final room early that morning but I wasn't moved until the evening. I was never notified when my room was ready. I went back and forth from stressful bridesmaids duties to the front desk a few times to ask if my room was ready. I had to pack my things twice in 3 days until I was finally moved in a room that fit what I paid for. My left eye was twitching the whole weekend bc of how stressed I was. After 2.5 days of being inconvenienced I was only rewarded a $200 credit. I was shocked I didn't get remembered for all the night I had an issue. When I contacted customer care after my stay they emailed me to say "You are absolutely right that this is not something that should ever have occurred, and I regret that it was not handled with the urgency and care you deserved from the very beginning. While I am glad to hear that our team attempted to make amends with a room credit, I recognize that this gesture did not match the seriousness of the inconveniences and discomfort you endured." After the email I felt as if something else was going to be done to compensate my horrible first 3 days but Nothing was done once more. I'm not 109% sure but I believe the room number was 909. I will never come back to stay here!

Booked through Costco Travel. Older hotel,(as many are there), with substantial updating. Second floor check-in. Be prepared to walk plenty, as restaurants, etc. are on 3rd floor and some distance from the tower we were in. Lots of shops in open air atrium. Could never count on hot water consistently. Showers would go cold without warning. They have some funky bolt-on bidet on the toilet that cuts the seat down by about 25%. It's got a fan built in to it. Worthless and uncomfortable for an average size person. Can't imagine being "oversize" and sitting on it. We paid for an ocean view room. What that delivers is being right on the street next to the beach, where there are street performers, cars racing, loud sport bikes, etc. until at least 2 am every night. It's so loud you have to turn the TV up way above normal just to hear it. Desks in room were old, finish peeling off. The water is chlorinated so heavily that it wreaks even when used for coffee. Do yourself a favor and stay somewhere a block or two back from the beach where it's quiet and there's plenty of restaurants, shopping, etc. You can be at the beach in 5 minutes. BTW.... be prepared for plenty of tour solicitors and some homeless people on the sidewalks. Yes....they'll approach you while you're waiting to cross the street. Get used to it.

We enjoyed our stay at the Hyatt Regency Waikiki Beach Resort and Spa! We can't wait to go back! We missed it before we even left! WE LOVED HAWAII!

Location is great, close to Waikiki and shopping centers. Sleep is terrible. There is construction building next to it that starts before 6 am in the morning, and a restaurant that plays loud music past 11 PM at night. To make matters worse, the sliding door is not sound proof and cannot be fully closed.

+ Pros Great location and very nice and helpful staff, self parking is a bit challenging. - Cons Very Very Very loud streets. Maybe it was just myself because my wife didn't have too much trouble falling asleep. But a bit warning for the light sleepers, the crazy vrooms, parties, singing all sound fun until it's 11 pm and you really want to get some rest. The staff helped us to find a higher floor which helped a bit but it's still quite noisy. overall it's a great experience.