Ka La'i Waikiki Beach, LXR Hotels & Resorts

We stayed in the Deluxe 2 bedroom suite and a premium 2 bedroom suite with a den on the 30th floors. We wanted 4 separate beds and a luxury experience for our trip to Hawaii that would bring us relaxation and comfort. Michael made that happen for us. After booking our rooms, the night before I called to check on the locations on the rooms for our family of 5 since we have 3 kids. We were originally separated by a number of floors. Michael literally spent hours playing with the configuration for us so that we would be closer together with ocean views. He was the only night manager working and while he was helping me, people were waiting to check in and get assistance. Michael couldn’t have been more patient, friendly and kind. He answered every question I had with superb knowledge, right down to pots and pans in the kitchen, laundry facilities and fees in detail. He never once made me feel like I had too many questions, just reassured me that my three kids and husband would have a great time. After securing our rooms with the utmost patience and friendliness, he made note of our incoming flight and departure. We arrived at 11pm, Michael had all room keys, bracelets ready to go and finger sandwiches since nothing was open anymore and my concern was my children being hungry. Totally smooth, the warmest welcome, the best person ever!!!! I’m normally a Marriott bonvoy member. Michael Parker is inspiring me to join Hilton. He made this trip wonderful.

Our room was uniquely angled just to give us a perfect view of the ocean. The sunset over the sea and the breathtaking night scenery became unforgettable treasures for a lifetime. Thank you so much.

Excellent hotel accommodations, and the staff was amazing! Everyone was friendly, welcoming, and went above and beyond to make our stay enjoyable. The location is perfect, close to everything while still feeling peaceful. I can’t wait to stay here again!

currently staying at the hotel at time of writing this review. the hotel has finished the renovation. operation seem to be smooth. bell desk, front desk and housekeeping staff are excellent as expected. some minor work on elevator. lobby is now on 5th floor. the only should have changed is the food menu. there are two restaurants compare to only one in March 2026. both have similar menu. highly suggest to refresh these menu as lack of innovation and creative. there are a significant asian based clients, but there are lack of food items. there used to be lobster ramen, sadly no longer on the menu. the menu currently lacking soup based item such as Pho, ramen, noodles, soondobu. hotel manager should consider adding these items to the menu. everything else seem to be great and in order.

Disappointing due to unclear communication. We booked back-to-back nights through two separate Amex Platinum FHR accounts, one mine, one my husband’s. At check-in, we were told the second night wouldn’t receive the $100 FHR credit because we were the same family. This wasn’t clear ahead of time, and having already traveled, we couldn’t adjust plans. The lack of clarity was frustrating. I’d simply encourage future guests to confirm all FHR and loyalty benefits directly with the hotel in advance.