Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

We went to stay at the Surfrider for the third time. I have no problem with the location and the hotel is iconic. A little overpriced but we were aware that would be the case as you pay for the location and view. We had no difficulty getting around and the trolley bus is always good fun. We left to get there from Seattle at 5am so were tired when we arrived (being in our 60's), had a poor check in experience with a young girl basically dismissing my concerns about checking in. I had a suitcase damaged while in the custody of the hotel while waiting for the room. It was just delivered to the room with no apology or explanation so I bought it to the hotels attention. I know it was not damaged previously as we had just come off a flight and I always check the luggage at the time of pick up. After a bit of discussion, the hotel gave us 4 complimentary breakfast vouchers and advised they would make a claim through their insurance. This was in May and it is now September. I have followed up and the claim was ready for payment in August and after endless apologies from the insurance assessor told a cheque would be sent. I am from Australia and our banking system is phasing out cheques and this is aside from the fact that the exchange rate if I could even get the cheque cashed would result in me owing the bank money. I received a call from the insurance people in August because it would appear that someone had realised the difficulty in sending a cheque to Australia and decided to wire transfer and asked for details. I provided these in August and still nothing. If there had been an apology and even $50 taken off the bill, I would have dropped the matter but for me it was a principle and I felt disregarded after expressing a legitimate concern. If you stay, please keep an eye on your luggage.

Stunning hotel on the beach. The hotel staff was so nice. The rooms are small but the balcony ocean view was incredible. It is convenient to many stores and restaurants. Would stay there again.

Credit card got block, they didn’t contact us. Illegally block our room with all our belongings, hours before the checkout time. We had already prepay breakfast, but they block us for even have that, and had a security people open our room for us, so we can pick our wallet to use other card. This happens to me before, but I was properly contact by a hotel, so I can fix the issue with the bank. This was my baby moon, and they ruin the experience for us. Bad management!!!

We were not guests of this beautiful hotel but my daughter wanted to treat me to High Tea. She booked whilst we were in Waikiki. . Our AUD is poor which makes spending in Hawaii expensive but this High Tea was worth every cent. We had the Moana High Tea. The service was superb - attentive and efficient but we never felt rushed. Selecting your tea was special and the teas we selected were divine. The savoury food selections were so tasty. We enjoyed them as much as the sweet selections and to finish our High Tea with a serve of gelato was delicious. If you can afford High Tea, book it. You won’t be disappointed.

We had a very enjoyable experience recently, during which we dined and had drinks at the beach bar. The staff provided exceptional service, and we would like to praise Adriana for her strong communication abilities, and exemplary customer service. The morning yoga session and the Hawaiian lei-making workshop hosted by the hotel were enjoyable and engaging activities.