Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

This is the first hotel I have ever left early due to a negative experience. We ultimately relocated to another accommodation and forfeited money as a result of unprofessional staff, limited amenities, and frequent undisclosed fees. What should have been a highlight of our honeymoon instead became one of its lowest points. Staff refused to store oversized luggage, valet service was slow and discourteous, and staff appeared irritated when asked routine questions. Each time we returned from the beach or pool, we felt unwelcome, as though staff were questioning whether we were legitimate guests. This hotel is not well suited for families or couples, and we would strongly advise prospective guests to consider alternative accommodations.

Location was in a very busy part of the city. Restaurants and nearby attractions are very close by. The atmosphere was quite busy on the main floor. The rooms were very nice and spacious. The views of Diamond Head were outstanding. The cleanliness of the hotel was top notch. Service was exceptional. Nancy at the pool side bar was great! The beach area was crowded and the lack of a hot tub was my only complaints. Overall, a very good stay

We stayed here over New Year's into the first week of '26. The hotel is in a great location, easy to access the beachfront and super walkable to everything on the main areas of Waikiki. Like every hotel in Waikiki, they charge a ridiculously high resort fee, and it doesn't really include anything. It's the one thing I wish they could get rid of at these already overpriced hotels. Beach chairs are $25/pp per day, (unless you are bonvoy elite) so we purchased them locally and just left them behind. The pool is very small for the 700+ rooms at this hotel, and they allow guests to leave towels for up to an hour to hold them, so it is nearly impossible to sit poolside if you want a day here over the beach. They do have a small poolside grill for drinks and bites that is convenient, and the beachside restaurant can be delivered to the pool area. We had some pretty good salads one day when we didn't feel like venturing outside the hotel. Housekeeping was really good. I will say that we booked the lowest category room through my Marriott travel agent site and it was more like a cruise ship cabin. We aren't in the room much, but it was extremely tight with three weeks of luggage. Street noise here was an issue being right along the main street and the street performers play the same show over and over and over again. We stay up on the later side, and use sound apps, but it was still annoying. I really wouldn't stay in this hotel again, unless I know it would be beachside. They did a large NYE party, but it was priced really high, so we did something outside the hotel. The hotel was accommodating in moving us from the original Queen bedroom to a King when we asked. They also offer 4 bottles of water daily included in the resort fees, and there is a small Kerig machine in the room. Overall, it was fine for what we paid, but I was here on a discounted rate. I don't think it's really worth the normal cost with the loud street noise and extremely small rooms, cruise ship size bathrooms. We have some other favorites in the area that are in quieter areas and include chairs that are higher on the list.

We have had several bad experiences on our stay. Here is a summary: 1. The fire alarm went off at 3am ( thanks a lot), so we all went to the closest fire exit and walked down 8 floors. There was no exit there, so everybody walked back up several floors, and then walked to the other side of the hotel to try to find an exit. Good thing it was a false alarm. In a real fire we might have all died. 2. This is the second straight time we were given a room that was different from what we actually reserved and paid for. They blame “renovations” for this. Be careful. You may not get what you pay for. 3. We had a long stay, so we needed to use the hotel’s guest laundry. Two of the three washing machines were out of order. I have to conclude that this hotel is poorly managed, to the extent that even the guests’ safety is in doubt.

I attended New Year’s Eve pearl and Diamonds party, paid $740.00 for 2 persons but stayed for less than hour food was horrible taste , hot dishes were cold , horrible customer service . My husband got mad at me because I choose this place . My New Year’s party was spoiled. I called Moana and they say they will call me back and they never did . I don’t think is fair when I work really hard as nurse Tech in a hospital .