Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Spent this past weekend at the Moana Surfrider, and it’s the kind of place that quietly wins you over. The newly renovated rooms feel fresh, bright, and spacious, with a modern touch that somehow still fits perfectly with the building’s timeless character. Nothing feels out of place—you can sense the history, but you’re wrapped in comfort. It’s timeless old-school charm. Walking through the lobby feels special every time. It’s elegant without being stiff, and during our stay the whole property had a festive, joyful energy. At night, the music drifts through the space like it belongs there …which it does. But the moment that sticks? Sitting in one of those old rocking chairs. You sit there thinking you’ll stay for five minutes, and next thing you know the sky’s changed colors twice. That’s the Moana. It doesn’t rush you. It lets you arrive.

I recently stayed at the Moana Surfrider, A Westin Resort & Spa, Waikiki Beach from November 28 to December 8, 2025, to celebrate my 50th birthday. Unfortunately, the experience was deeply disappointing and far below the standards I expect from Westin and Marriott brands. 1. Lack of Warm Hospitality Upon arrival, we were not greeted with the traditional “Aloha,” nor did we experience any genuine warmth throughout our stay. It was disheartening to see staff rarely acknowledging guests, and at times, front desk and concierge staff remained seated while speaking to guests. This lack of cultural hospitality in Hawaii was shocking. 2. Poor Room Condition and Housekeeping The room assigned to us was in poor condition: dusty air vents, a worn-out hand shower, and bedding with an unpleasant odor. Housekeeping standards were unacceptable—beds were poorly made every day, tea bags and body lotion were not replenished regularly, and even a stain on the toilet seat remained uncleaned. When I called the concierge on the depleted tea bags and body lotions, the response was indifferent, with no apology offered. They were delivered in a plastic bag and left on the dressing table, rather than properly placed. 3. Inadequate Response to Feedback After raising these concerns with the manager, the next day the room was tidied better, but the window was left fully open without our consent—this is a serious safety concern given our room was on the 6th floor. Despite my feedback, issues persisted: tea bags were still not replenished daily, beds remained poorly made, and laundry bags were not replaced. 4. Noise Disturbance Our room was near a function area, and on several nights, loud cleanup noises disrupted our sleep. The hotel should ensure staff minimize noise during late hours. I have stayed at many Westin and Marriott properties worldwide, and this was by far the worst experience. I deeply regret choosing this hotel for such an important milestone celebration.

Just love this hotel and location in Waikiki! It’s a beautiful hotel with good bones! Great place to base, to stay, to breakfast especially and to experience exceptional service!

Nancy is literally the nicest person in Hawaii. She works at the to to breakfast spot near the pool. So kind and on top of things. Great hotel. Location is fantastic. Highly reccommend

This historic hotel is probably top 3 in the nicest places I’ve ever stayed! I’m a Marriott loyalist and am so glad we were able to stay here. This resort is on the beach. Great for kids - totally swim able. It is a fantastic central Waikiki Beach location and just a beautiful resort. The staff were professional and friendly. We stayed in an ocean view room in the tower. Awesome! If you have Marriott loyalty benefits, the complimentary breakfast was just right in the Veranda restaurant. Continental or a hot breakfast or you can upgrade to the buffet. The banyan tree in the courtyard is beautiful. Highest praise from me on this resort. Well worth a visit!!