The Modern Honolulu

Disappointed to say the least, hair in the shower drain, hair around the sink-not ours! No real restaurant in the hotel-more like pub grub. Breakfast was buffet, overpriced and not good at all, went once and never went back. Tried to book my wife an appointment for a spa treatment, spa permanently closed, they just never took down the signs. We stayed on the sixth floor, just seems like Hilton put a thick coat of paint on an old Hotel.

The hotel itself is OK. No frills but clean and comfortable. EXCEPT it has the noisiest elevators I’ve ever encountered ever. We were at least 6 rooms away from the elevator and heard it stop on every single floor, over and over and over again. They shut down the noisiest one at around 11pm, but it starts up again early in the morning. Hearing it is like torture, and you can’t not hear it. We lasted one night.

Though not on the beach, the location is good and for the most part so are the rooms. The rooms have a mini-fridge, microwave (which friends stating at the Hilton Hawaiian Village said their rooms lacked), coffee pot, etc. Our lanai had a view of the harbor, which was nice. Other reviewers complained about the beds, but we slept fine. Like others we could have done with less elevator noise. It would also have been nice to have local TV stations. Another annoyance was that while the room would not be service until our fourth day, it only had two coffee packets and cups.

Do not stay here. We stayed for one night that is all we could take, elevator noise kept us awake. Front desk gave us a $100 credit and a fist full of era plugs!!! Beds were essentially futons and were like sleeping on lumpy marshmellows. All the staff was wonderful , but the place is a dump. Electrical and pluming problems as well.

Don’t waste your money here and stay somewhere else. My sister booked a Hilton Grand Vacation Trip and the hotel did not deliver the type of upgraded room they shared with her when initially booked. Instead of an upgraded room ocean front room we had a standard room with a view of the marina/harbor. When we went to the front desk we were literally told that the “marketing team isnt as transparent regarding booking as they should be”. The front desk stated that we would have to speak with someone on the marketing side to change the room type however they operated on EST. So they were closed at this time and we spoke with them the next morning. There was a different person at the front desk and she literally said “I wish you would just tell people if that they’re getting a standard room and not upgraded”. My sister has the marketing team on the phone so the they could hear each other. The marketing team states the front desk was the only one who could upgrade the room and the front desk stated it was the marketing team so needless to say we were stuck with the room. The carpet is old and stain, the bathroom is outdated and bed framing looks even older. Housekeeping will only come once this week since we’re in on the HGV Package. I’ve stayed in better Tru by Hilton and Home2Suites back home in North Carolina than this. I expected better quality from Hilton and I’m a Hilton girl as I travel regularly for work. This was a huge disappointment, to the point that how could I even trust what you’re saying at the Timeshare Presentation. Picture to come shortly.