The Modern Honolulu

It was ok. It was a budget hotel. We arrived on Saturday and there was blaring music. Not what you want to hear when you just arrive and want to sleep after long flight. It was a clean hotel. We had a partial ocean view room. The restaurant was not open due to electrical repairs; They only had grill available with limited menu, chicken, beef burgers, hot dogs. They were only open between 12-2 and 3-5pm. The chicken burger was very good and it was $15 U.S. The bed was too soft. We got lots of pillows though. The toilet dispenser in the washroom was in a very awkward place if you're right handed. You have to reach behind. There was no hand shower feature. Water pressure very low. If you want ice, its only available on even numbered floors. Hope your room is not near elevators because a lot of sound comes from them.

great location and beautiful vistas, BUT...no restaurant currently available on pool deck, (as per website) only 3 item BBQ set up for all day happy hour. The bar staff are all wonderful, full of ohana. However, happy hours next door features drinks all $2 cheaper, no trunks, but great view from 21 floors up. Be sure to inquire which floor construction is on and put two floors of noise insulation between you as it starts at 7:30am, not the posted time of 9am. A big disappointment from the "Used to Be: The Modern" after many repeated yearly visits.

This is a beautiful hotel with some issues you need to consider. My partner and I stayed a week and paid with points ( also over $600 in hotel fees). They are renovating and may give you a substandard room with an ooen air no privacy bathroom. In other words every single thing done in that bathroom can be heard by everyone in the room. The beds are a tad hard but more concerningly on an oversized platform with sharp corners at shin level. After one deep bad bruises on my way to the noisy bathroom at night I tried to change our room or go to another hotel and they “ could not accommodate us” . We ended up getting extra blankets and wrapping them around the darngerous protruding edges of the beds. It was a pretty but not safe or comfortable room. We felt like the fact we paid with points ( and are Hilton Honors members) made us second class guests somehow. We did make the best of it as we came to visit family. Don’t pay big money for this place unless you are traveling by yourself are tiny and like hard beds. Look around. I still have my deep bruises two weeks later.

This property is awful. Don’t stay there if you don’t like “a lot of noise”. They played super loud music for 6 hrs straight. No consideration for anyone that might not want to hear super loud music for hours straight.. blasting it towards the harbor and the Ilikai… I was over there with a friend and they were ready to jump off the balcony. Yes there is a lot going on in Waikiki, but this was over the top and rude as heck.

As a Hilton owner, I have come to expect a high standard of service and hospitality, but the treatment my party and I received during this stay fell drastically short of those expectations. Due to Tropical Storm Lala, power was lost at The Modern for two days, leaving us without hot water or air conditioning. While weather disruptions are understandable, the lack of basic amenities and the subsequent handling of our relocation were entirely unacceptable. • Miscommunication & Wasted Travel: We were then instructed to travel back to The Modern to pick up a physical letter so we could be relocated to the Hilton Hawaiian Village. However, upon arriving at The Modern, staff informed us that this was a mistake and I had to return to the other non hilton hotel or my reservation would be cancelled leaving me and my child out on the street at 10pm! Being shuffled back and forth due to internal staff miscommunications, forced into sub-par accommodation, and threatened with cancellation during an active emergency situation is completely contrary to the level of service Hilton promises. Deyvon Savaiigaea Fom Manager, Kenric Lo Director Carlo Sidestam General Manager at The Modern.