The Modern Honolulu

The hotel suffered a power outage due to the storm and had no electricity so I was moved to new accommodations. But I did want to mention that the front desk employees were very cheerful.and Yuki the front desk manager was very understanding of the frustration. Hotel management did right by me in covering the charges.. the hotel is in an excellent location and I look forward to visit in the future.

As a Hilton owner, I have come to expect a high standard of service and hospitality, but the treatment my party and I received during this stay fell drastically short of those expectations. Due to Tropical Storm Lala, power was lost at The Modern for two days, leaving us without hot water or air conditioning. While weather disruptions are understandable, the lack of basic amenities and the subsequent handling of our relocation were entirely unacceptable. • Miscommunication & Wasted Travel: We were then instructed to travel back to The Modern to pick up a physical letter so we could be relocated to the Hilton Hawaiian Village. However, upon arriving at The Modern, staff informed us that this was a mistake and I had to return to the other non hilton hotel or my reservation would be cancelled leaving me and my child out on the street at 10pm! Being shuffled back and forth due to internal staff miscommunications, forced into sub-par accommodation, and threatened with cancellation during an active emergency situation is completely contrary to the level of service Hilton promises. Deyvon Savaiigaea Fom Manager, Kenric Lo Director Carlo Sidestam General Manager at The Modern.

As a RCI member, it it always nice to have a chance to use Hilton resort. This Hilton is also very nice biot could not meet the certain level of the average Hilton. Still enjoyed staying here but not a walk distance from main area of Waikiki

First, no breakfast options at all? When did this need to be something we had to confirm when booking with Hilton? And if no breakfast credits as a Diamond member there was no benefit to staying here. I travel all the time and this was the worst my status has been treated. Late check out? Nope. Take off amenity charge to make up for my inconveniences? Nope. Stay here if you don't have status as you're treated just like us. Do I sound entitled? I should since that's the entire reason to stay within the same hotel group.

We have a suite but bed & sectional sofa are on the ground! WTH! Sleep has been a nightmare. No laundry amenities for owners. This is by far the worst lodging I've experienced in all travels. No breakfast? Really?