Outrigger Waikiki Beach Resort

The very best in customer-first care at the Outrigger Waikiki! From the incredible Valet and Bell Team — Nelson, Troy, Rommel, Skip, Jiro, and Geoff (apologies if I missed anyone!) — to the amazing housekeeping team (special thanks to Lauren), and every team member at check-in, Duke’s, and Hula Grill... You all make us feel like your favorite guests every time. Thank you for the true spirit of Aloha!

I am not sure how this property has more than two stars on any site. I was extremely disappointed when I arrived to see the hotel did not appear to have been updated since 1990, and looked very tired. None of the rooms have been updated nor the furniture. I spent the money for an oceanfront room and was irritated when I saw peeling wall paper, a bathroom ceiling in bad disrepair. When I went to the front desk to explain my frustrations, their only response was "I'm sorry to hear that". They didn't offer to move me to another room or ask me if they could make repairs to my room. All I got was a "sorry". When I asked to see another oceanfront room to move to, I walked in and there was an incredibly terrible smell. The first time I walked to the pool, I was led down a path on the side of the hotel that was lined with food deliveries for the day against the fence so clearly was next to the kitchen. Is this really what you want guests to see on vacation? The pool was the smallest I've seen for a hotel this size so yet another disappointment. Needless to say, I was beyond disappointed with this property and will not be back.

I wanted to take a minute to thank our housekeeper, Brenda, for our outstanding service and her friendly disposition. Our room was spotless and she was so nice to us whenever our paths crossed. It is good to know there are people like her who not only take great pride in their work, but also in making sure guests feel cared for.

This is the best location to stay in Waikiki. Hotel is great and you can walk straight onto the beach. Highly recommend being a member of the Outrigger Platinum program for that extra special attention and inclusions. Ricky the Platinum membership manager is super professional and always available to assist. thanks Outrigger Waikiki on the Beach Resort team for another fantastic stay. Mahalo.

Haven’t traveled yet but just had to write a review on the excellent guest service I received from Courtney on the reservation line. I booked our upcoming stay online two months ago. Yesterday a promo code popped up that would save us some money. I booked a new reservation at $600 less…amazing! Until I discovered I had booked a different Outrigger (beachcomber) property. So, I called to cancel it today. Courtney took care of it, then I asked if that promo code could be applied to my existing original reservation. She was working on it and we were chatting. She recommended going to their sister property for dinner at Duke’s. I said “that’s where we’re staying”. Turns out I booked the wrong property (reef) to begin with🤦‍♀️ Courtney was so amazing and patient and got it all straightened out. We are staying at the beach resort and can’t wait!!! Thanks again, Courtney!