Outrigger Waikiki Beach Resort

Great and friendly staff, we felt very welcomed. If you have a late flight they will hold your bags and offer a courtesy room to freshen up prior to your flight which I thought was great since check out time was at 11 am and our flight left and 9:50 pm. Overall excellent location, walking distance to the international market.

One of the most amazing travel experiences I’ve ever had in my life. From the minute, we stepped onto Hawaiian Airlines, and every minute after that for the entirety of the trip was just epic. Everything fell into place seamlessly. All the staff was amazingly seamless in making sure that every detail and every need was handled. The definition of hospitality to take care of the guests and anticipate the needs before someone even has to ask! I would literally have to find things to complain about, and they would be completely irrelevant. Comfortable amazing rooms with a view, service, top-notch, in-house restaurants, although expensive as anticipated, some of the best food can be found outside of the hotel, just across the street and along the Avenue.Cannot wait to come back to this hotel for our next visit to Hawaii.

Have stayed here many times before. Tomorrow we celebrate our 41 st wedding anniversary as we did our first. Thanks to Ligaya who suggested an Ocean view and accommodated us , WONDERFUL VIEW Ligaya thank you for making our 41 st so memorable …. Earl & Dacia Von Buck

We booked a club room, it was well equipped and very clean. We did a island roundtrip and came back after a week. On our first stay for 4 nights, we had a beautiful room with nice side sea view. During our second stay, the room faced the backyard, which was incredibly noisy (did not sleep well) and had hardly any sea view despite the booking. The pool is a small splash pool only, and beach chairs on the beach costs extra, 100$ for 2 a day!!! The breakfast in the Club Lounge is not worth the price, as the selection is very limited. The free water dispenser is a positive bonus.

This is the 3rd time we have stayed at this hotel. The 2 previous times were amazing and we couldn't fault our stay. We are a family of 4 travelling form Australia. While we were there they upgraded their system and we got charged for our pre paid accommodation again of $3814.44. This was annoying but we understand these things happen and we were promised the money would be returned back to our credit card. Over the next 3 days another 3 charges were added which maxed our credit card and totalled in approximately $11,000 Australian. This resulted in us not being able to do the activities we wanted to do and ruined our Hawaii experience. We went to reception 3 times and tried to call but were told that it was getting sorted with accounts. They couldn't explain what had happened and our concerns were raised when the phone number they had linked to our rooms was not ours. Since being back in Australia we have emailed 3 times and tried to call. We have received one generic email in return that proved they hadn't even read it correctly. This is not what I would expect from an Outrigger resort that we have paid a lot of money to stay at. It has been 11 days since the initial charge was put on our credit card. I have never had to write a bad review but we are not sure what else to do as our attempts to get the matter rectified has failed. We stayed in room 1528 from the 10th to the 19th April.