The Ritz-Carlton Residences, Waikiki Beach

Spent the last night in Honolulu at the Ritz partly for the available washer/dryer in each room and also wanting to experience a new hotel on our last night in Hawaii. Booked through AMEX FHR as I always do. This hotel only offers the bare minimum of $60 toward the breakfast perk I'm entitled to as an Amex Platinum member. Unfortunately, breakfast for 2 at Solera will run you about eighty bucks. This is beyond frustrating as the hotel sets the dollar amount and is knowingly not providing the adequate amount required for the AMEX FHR perk. Lunch at the pool was god-awful as I ordered a Caesar salad with chicken. The chicken in the salad is "pulled chicken" as they call it and was 90% dark meat. Note to F&B Director or Chef, when you order a Caesar Salad with chicken, it's supposed to be White Meat chicken. Dinner on the other hand was outstanding at the Italian restaurant, Quiora. The pasta in the pasta bolognese was fresh and the portion was generous. Rooms are spacious and modern amd beds were very comfortable. Water pressure was average. Would have overlooked the Caesar salad with chicken gagger and still given the review 5-stars but can't overlook that the hotel is trying to save a few bucks by not offering the proper amount required for the Amex breakfast perk. That falls directly on Management. Mentioned this at check-out and got the obligatory smile & apology from the desk clerk.

Our stay at the Ritz-Carlton Residences Waikiki Beach was everything we hoped for and more. The service was fantastic from start to finish, every staff member we interacted with was warm, helpful, and attentive. The views from the property were stunning, and the location couldn’t have been better. We were able to walk easily to the beach, great shopping, and restaurants, which made getting around super convenient. Our room was excellent, spacious, comfortable, and thoughtfully designed. We especially appreciated the tub and shower combination and the full kitchen setup, which made the stay feel even more relaxing. This is definitely a place we’ll remember and return to. Highly recommend it if you’re looking for luxury, comfort, and a prime Waikiki location.

I want to express my profound disappointment with our stay at The Ritz-Carlton Residences, Waikiki Beach from July 29 to August 2, 2025. My wife and I checked in on July 29 at 3:45 PM for a critical visit, as she was scheduled for surgery on July 30, requiring fasting from 9:00 PM that evening. The mismanagement of a state-declared tsunami warning on July 29, combined with a lack of guest support, made our experience stressful and unacceptable for a property of your caliber. Upon arrival, we were informed of a statewide emergency for a possible 1-3 meter tsunami wave expected at 7:17 PM, with instructions to remain above the 4th floor for safety. We were assigned Room 2010 on the 20th floor, well above the safety threshold. However, by 3:45 PM, all dining options—restaurants, poolside service, and room service—were closed, despite the restaurants being located on the 6th floor. We searched nearby blocks for open restaurants at 4:15 PM but found none operational due to the emergency. The front desk promised sandwiches at 6:00 PM, later delayed to 6:45 PM. At 6:45 PM, an intercom announcement instructed guests to remain in their rooms, as elevators would be shut down for safety. This prevented us from accessing the promised food, leaving us without a meal before my wife’s fasting deadline. From our 20th-floor balcony, we observed guests at the neighboring Marriott Vacation Club enjoying rooftop dining on their 9th floor, highlighting the stark contrast in management decisions. With elevators disabled and uncertainty about stairwell access, we felt confined without options. Further disrupting our rest for my wife’s surgery, intercom announcements at 9:00 PM and 11:00 PM woke us after we went to sleep early. These were unnecessary, as TVs in every room broadcasted tsunami updates. The premature closure of services, lack of food access, and disruptive communications reflect poor planning and disregard for guest needs during an emergency. Having experienced hurricanes in Florida, tornadoes in Nebraska, snowstorms in New York, haboobs in Arizona, and earthquakes in California, I have never encountered such mismanagement for a potential event—a 1-3 meter wave half a mile from the shoreline, buffered by buildings. The Ritz-Carlton’s response was disproportionate and neglected critical guest needs, particularly given my wife’s medical situation. As our stay continued through August 2, the initial mismanagement set a poor tone for our experience, undermining the trust we placed in your brand for exceptional service. Whoever made these decisions at your property needs to understand the consequences of their mismanagement. They went well beyond the Experts and Governors requests by closing services and shutting down elevators. I have video evidence of the 6:45 PM intercom announcement and can provide it upon request. I urge you to address this matter promptly to restore confidence in your brand.

Very warm stay. As a solo traveler, I felt very welcomed in this hotel. Everyone was friendly. The staff attended to my request in a very timely manner. I checked out very early the next day because of my itinerary. Hopefully I stayed longer the next time.

The hotel is gorgeous, rooms and facilities are beautiful, views are fantastic, but what absolutely stood out the most is the service. From the first interaction at check in until our departure, each employee made us feel at home and appreciated. This was true of valets, front desk, housekeeping, restaurant and pool servers, truly everyone. Our room seemed to be made the minute we left, any request anywhere was met with “of course” and when we wanted a late checkout but our room category was booked, they upgraded us to a new room so we could have a late checkout. Truly the best experience!