The Royal Hawaiian, a Luxury Collection Resort, Waikiki

First class employees, superb food and cocktails, gorgeous public rooms and restaurants, beautiful boutiques in the hotel, fantastic bellmen and valet parking attendants, lovely reception desk staff and concierge, very attentive waiters, super clean rooms, ultra comfortable beds, outstanding air conditioning system, gorgeous settings for weddings and other private receptions and dinners.

My mom and I loved this hotel. We chose The Royal Hawaiian because our Ukrainian ancestors immigrated to Oahu. They were musicians and played at this hotel in 1920s in the ballroom. My mom and I were celebrating a special occasion. The moment we arrived, to the time we left, everything went smoothly. We even went through the biggest storm in 20 years! We loved Yoga, and Yoga Nidra every morning. Swimming in the pool. Walking along the beach at night listening to music. Our room on the 11th floor had a balcony over looking the ocean with a gorgeous view to watch the sunsets. The beds were comfortable. The staff was courteous and helpful. I have to say that our housekeeper, Elsa, was especially wonderful and friendly. She made our rooms feel fresh every day with so much care. We’ll definitely return here the next time we come. Thank you so much.

Our stay at the The Royal Hawaiian was amazing! The ocean view is absolutely beautiful, and the entire atmosphere is filled with kindness. A special shout out to our housekeeper, Elsa. We stayed on the 11th floor room 1106. She was the best! So kind, always greeting us by name, and made our stay feel extra special. The luau was a great experience with a variety of food and cultural insight, and the location is perfect. It's right on the beach with plenty of shops and restaurants nearby. Highly recommend! 🌺

We had a very nice corner room, for our 40th wedding anniversary. We could see the ocean from one of the windows and the staff were very friendly and helpful.

Dear Royal Hawaiian Guest Services, I am writing to formally express my disappointment and frustration regarding the way my family was treated at the pool today. My wife and mother-in-law were seated in public lounge chairs at the pool beginning around 8:00 a.m. Later in the day, an employee by the name of John approached them in a rude and confrontational manner, told them they could not remain in those seats, and began picking up their personal belongings and throwing them at my wife while stating that they needed to move because the chairs had been paid for. That level of behavior is completely unacceptable, especially at a property like the Royal Hawaiian, where hospitality, professionalism, and guest experience should be held to a much higher standard. If there was truly an issue with the seating, it should have been handled respectfully and professionally. Instead, my family was treated with disrespect and unnecessary aggression in a way that was both uncomfortable and embarrassing. After this incident, I personally walked over to the towel service to clarify the situation and was informed that the chairs in question were not for rent and were in fact first come, first serve. That response raises serious concerns about why my family was singled out and removed in the first place. Quite frankly, it left me questioning whether John is acting outside the bounds of proper hotel policy. To make matters worse, I then sat and watched a nearly identical situation unfold with an older couple who attempted to sit in those same chairs. When they asked the same questions at the towel station, they were reportedly told that the guest renting the nearby cabanas is “just a jerk” and that he “comes here all the time.” If that is true, then it is even more troubling that hotel staff would permit other guests to be mistreated or displaced simply to accommodate repeated inappropriate behavior. My family and I have chosen to stay at the Royal Hawaiian for several years because of the hospitality, service, and relaxing environment your property has consistently offered. However, this incident has caused me to seriously reconsider whether we will return in the future. We also currently have a cabana rental scheduled for tomorrow, and after today’s experience, we are reconsidering that reservation. It is difficult to move forward with plans to continue spending at the property when my family has just been subjected to this type of treatment. We still have another week remaining on our trip, and I would expect this matter to be addressed promptly and appropriately. At a minimum, I expect a formal review of John’s conduct and assurance that this type of behavior will not continue at your establishment. No guest should be treated this way. I would appreciate a response from management regarding how this matter will be handled.