The Royal Hawaiian, a Luxury Collection Resort, Waikiki

We had a lovely room but the bathroom was small. We stayed in the older part of the hotel. We had a view of the forecourt of the hotel and little bit of the sea. The staff were very friendly and helpful and we could not fault them at all. Great location right on the beach front and a great pool area very busy though. The atmosphere of the hotel was really good the old world but modern as well. Very clean room and premises.

There are many very nice aspects of this place that definitely make it desirable, but there are a few minor negatives. It is a very pretty hotel resort with a great location, but though a luxury landmark, it falls a bit shy of the service and attention one receives at other top name hotels. The front desk maybe needs a refresher. Upon our arrival there was no one manning reception. We waited about 15 minutes before anyone showed after I notified the bellboy no one was there. When someone did show they offered no welcome and made no eye contact and we felt hurried in an impersonal check-in. It seemed like similar indifference in subsequent contacts with the front desk. Overworked or just being sloppy, I don’t know which. The concierges were minimally adequate. Very sweet ladies but twice when asked questions about a purchased outing their answers proved completely wrong. So do your own research. The maid services were excellent, our maid was a delight. The restaurants had very good food and service. The pools are a bit small hence can get crowded. Our room was great, and the hotel compound itself has a very elegant yet easy feel, as stated is ideally located, and is enjoyable just hanging out there. Indeed a beautiful hotel on Waikiki beach with history and tradition. Other minor issues include no room service, the ground floor bakery is great but tiny so always a long line and closes too early at noon, the only full breakfast menu restaurant closes at 10:30 a.m. and availability is not guaranteed, and as far as I could tell in the entire compound including restaurants and pools, there’s only one ground floor men’s room. None of those things is really a big issue but on occasional circumstances, is an inconvenience. In any event, all things considered, Im a big fan of this hotel and definitely will stay here again.

It was a wonderful experience. We went for a few days to celebrate a mate’s birthday and found this as an excellent place to stay in Honolulu. The customer service was outstanding, with professional staff who made us feel very comfortable and welcome.

Just returned from a wonderful three-night stay at the historic "Pink Palace" on Waikiki. We've always loved strolling around the lovely grounds of this resort so we jumped at the chance to get a great deal on an ocean view room in the historic wing. Although the room has been renovated, it retains its historic character. For example, each of the rooms in the wing have very heavy, solid wood-carved doors, and our room had pineapple decor wallpaper. Our room was also a decent size and had a lovely ocean view, with a gaze toward magnificent Diamond head from an angle. (See photos) The room also had a large walk-in closet, with robes and slippers, two nightstands, a dresser, a table, two chairs, flat screen TV, coffee maker, mini-fridge, and safe. Service here is impeccable although relaxed, just the way we prefer. We enjoyed the famous macadamia nut pink pancakes for breakfast under pink umbrellas overlooking the beach. We were a bit disappointed that the main dinner restaurant only offered a tasting menu (no ala carte items) since many of the items on that menu could not be enjoyed by my wife. But the Mai Tai Bar offered delicious drinks and snacks in a gorgeous setting, with great entertainment. We know Waikiki is not everyone's cup of tea but we loved the location of this resort. An easy walk to dozens of restaurants and shops, and a very short stroll out the back to the Royal Hawaiian shopping mall, which offered a respite from the heat and many dining options, from food court level to fancy dining. The resort only has a tiny round pool but guests have access to the larger pool with water slides, etc. at the Sheraton nextdoor. You can certainly get a larger, busier, and more modern resort in Waikiki, but you will be hard-pressed to find a more gracious, Hawaiian setting than this one.

We loved this hotel . It’s so well situated and has so much charm and history . Our room had a lovely balcony and view , but was a bit shabby - needs updating . But it was comfortable and we slept well . You have to get up early to snag a chaise lounge and umbrella at $70 a day on the beach - but at least they have them available! Most hotels in Waikiki don’t . The pool is tiny - not even worth a mention, but you can use the larger one at the adjoining Sheraton- though not the infinity pool which is why this is a 4 star rather than 5 - really would have liked to use that pool . But it’s still overall an enchanting experience- and we can’t wait to go back . I’ll take history, authenticity and charm over the newer sterile properties anytime - the pink palace still shines !