Horseshoe Bay Resort

Fine resort, predatory billing. Fine property, great golf staff — completely undermined by a billing dispute that was never honestly addressed. I received a written confirmation of my charges months before arrival. At checkout I was billed roughly 50% more with no prior notice. When I disputed it, the resort's explanations shifted repeatedly and no supporting documentation for the upcharge was ever produced. Their own partial concession on erroneous charges (like charging for free parking) contradicted their simultaneous claim that everything was billed accurately. After exhausting every option to resolve it directly, with supporting evidence of pricing confirmation, I was stonewalled and forced to initiate a chargeback on my credit card. On top of this, not a single person ever addressed my pricing confirmation, before or after the fact, and yet doubled down on their charges at checkout. Multiple members of our group experienced similar billing errors. If you're booking a golf package here, document everything. Ensure the price they quote is what they will charge, because they will pull every excuse in the book to charge you whatever they want. The resort is fine, the golf is kind of far (but pristine & challenging). It is the management and back office that have been proven to rug pull you on pricing. BEWARE! Oh, and don't miss a tee time because you are relying on the shuttle. On several occasions, they just never showed up! We had to take an Uber to arrive 5 min before teeing off!

The pricing doesn’t fit the experience. Food outlets on property are aweful. Most waitstaff barely speaks any English, and none of the waitstaff could explain what the food was or the preparation. This included management, all over but Jays was the WORST. The ‘children stay and eat free’ is a bait and switch. Only at certain restaurants, certain times, and most of the staff has no idea what it is. If you don’t say something or ask even if kids are wearing the wristband, then they don’t honor it. The game room, which as part of the amenities they gave this kids a prefilled card, was never working. WiFi in and out, machines broken and have been for a long time. They close the restaurants and other amenities at very early hours. This place is a RIP-OFF. Avoid. Much better offerings available in TX. At a much better value.

My son treated me to a nice relaxing Mother's Day weekend and Horseshoe Bay Resort was everything I needed. The property is gorgeous and the amenities are great, especially the spa and restaurant! Every staff member I encountered was cordial and helpful, from the front desk (big shout out to Kito March, who remembered my name whenever I saw him over the weekend 😄); to the very helpful young man working the valet parking who saw me struggling to take a selfie! Whoever trained the staff in customer service did an excellent job. Looking forward to a return visit.

Horseshoe Bay is a beautiful resort with several dining options. We had a pretty good experience, although found the resort a little underwhelming as there weren't many entertainment options for us. If you like the pool or gold you're probably set though! Also, a lot of the things to go to are not all in the same building, so if there is bad weather you need to drive or take a shuttle. We ate - the food was fairly good except for the chip appetizer that we had a J's - would not recommend it. The portion sizes are also a little on the smaller side. We spa'd - the spa was very relaxing and I had the best massage ever there! We drank - the drinks were good, but pricey. We walked - the grounds are very pretty and calm to walk around.

This place has so much potential but lacks attention to detail. This is my second stay for a business meeting in the last 3 years and each time have experienced the same issues. Overall it is a beautiful property and again lots of potential but nowhere close to other golf resorts or conference spaces. Issues: Check in is clunky, rooms not ready even at check in time. Dining service is choppy- getting a table, getting service. Rooms are clean but do not have attention to detail. Toilet not flushing well in my room and room next to me. Rooms were cleaned well but no coffee service replaced in any of our rooms. My desk chair broken and tipped backwards when I sat in it. At the gift shop/ coffee shop, I poured cream from the creamer in my coffee and it was ice water instead of cream. Staff were embarrassed and apologized. Again attention to detail. On the good side- Conference food was good and presented very well. Bar service was good. This property needs grab and go options for food. Other than room service you are limited in later hours of the day.