The Omni Homestead Resort

Everything from the beautiful scenery and hotel, the pools and activities, the restaurants, rooms, service were top notch! From the moment we arrived we were treated like royalty. On a scale of 1-10, I give them a 15! The Omni Homestead is truly a class act!

Amazing Service from everyone there on a VERY BUSY, Graduation, Retirment Parties, 4 or 5 weddings, Business summits, Real Estate Sales, etc. etc. We were greeted by everyone with such professionalism and kindness. The Rooms and Services were top notch. Both my husband I have Customer Services, Blue-Collar Job Backgrounds. We have a lot of understanding, but people had a smile on their faces and made the guests laugh, You can tell they truly love what they do.

Our recent stay at Omni Homestead, our fifth consecutive year, was a disappointment from start to finish. We were sent to the 2 rooms at the very end of the South wing only to find that there was no power to our HVAC unit. It took 2 full hours for them to diagnose the problem, reassign us to 2 new rooms, and the porter never came to move our luggage. So, we schlepped our own luggage all the way back through the lobby to our newly assigned rooms 1 1/2 hours after arrival. Our new room (we had one for our adult children) was musty and smelled of stale cigarette. The return air vent was covered with dust. After another visit from the HVAC staff, housekeeping was dispatched to clean the vent and install a new air filter. Once settled we ate at Jefferon's Tap Room which was good. We avoided the Jefferson's Main dining room due to the shift to mostly steaks (at a very high price point.) We had booked one room as a Spa Renewal Package and the other as an Adventure Package. Suffice to say, that we had multiple difficulties accessing the activities that we had paid for and anticipated. Communication between the front desk, the spa, and the activities partner are poor. Our departure was marred by having to clear up overcharges on our folio. Not until the assistant front desk manager entered the fray were our overcharges removed. The staff were overall uninspired to assist. Many local workers have been replaced with foreign workers on special visas. Omni has clearly missed the mark in finding a balance between the former local establishment and their corporate vision. I could go on with more anecdotes but suffice to say that the May Homestead tradition in our family is being reconsidered.

We stayed at The Omni Homestead Resort on May 15th to celebrate my husband’s birthday — and it turned into a nightmare. We drove 4 hours from DC expecting a relaxing family experience, but: • The Lazy River and slides were closed. • The Kids Club was closed, even though they told me on the phone I could book it at check-in. • The children’s pool was ice cold. • Access to the hot springs is offsite and restricted to 50 minutes. But children aren’t allowed after 12 PM, and times are divided by gender — so no chance for families to enjoy it together. We paid over $700 for a night where we had nothing to do with our child. My husband had to go to the hot springs alone, on his birthday, while I stayed in the cold hotel with our child. This was heartbreaking. Nothing was communicated during booking or over the phone. This place is not family-friendly and absolutely not worth the money.

Absolutely loved learning about the history behind this property. Staff was impecable and the renovation is stunning. Will be returning soon with my kids! So many wonderful activities. The spa and warm springs bath are a must. Loved the Presidents bar!