I had the opportunity to be helped by Jamesha at hotel Derek. She was extremely helpful and had a great attitude. I had some problems checking in and she was patient with me while I tried to figure out everything. I hope she remains successful in the future and continues to have great customer service!

This is the WORST hotel that I have ever checked in. I say checked in, because it was so dirty, that we left right away. There was mold on the walls, and in the bathroom. There was blood stain on the carpet, and blood on the desk. They refused to give a refund because we booked through a third party. Spend the extra $10, and go around the corner to a Holiday Inn express or other reputable hotel.

New management is obvious! Very disappointing. I have stayed at the Hotel Derek several times pre-Covid and have always had a lovely experience. I had a very different experience during my recent stay in 2024. Formerly a standout luxury boutique hotel in a sea of boring conference hotels, this hotel was my go to stay when visiting Houston. My recent stay was just as expensive, with a high resort fee and high parking fee (for an empty parking lot), housekeeping is by request only, the pool is not heated despite paying an additional fee for use, the refrigerator in the room did not work and the television was unable to connect to any apps, like netflix and hulu. I watched television on my laptop computer. This is a stay I would expect at a budget motel. Very disappointing and I am now on the prowl for a similar experience to the old Hotel Derek of the past.

Friendly Staff…..Alma in the restaurant was Fantastic. She was always prompt with our food and explained the menu to us and she always had a smile on her face. Jameisha was incredible! From the moment we checked in she took care of all of our needs. I was terrified of elevators but we were on the 11th floor and she offered to ride it with me so that I would fill safe. She always had a smile on her face and ready to assist us when need be. The hotel itself needs a rehab. It’s in a prime location for food, shops, and etc but the level of luxury wasn’t as I expected. It was clean but the first room the toilet wouldn’t flush and one of the complimentary waters had been drank out of. The second room was better but just not great. Overall, as long as they renovate and keep the same staff I would gladly stay there again.

We had the best stay at the best hotel in Houston. Excellent staff, top notch service, best manager, and great location. Extremely clean. Couldn’t have asked for a better hotel! If you’re looking for a quality and luxury hotel, look no further.