The Houstonian Hotel, Club & Spa

From exceptional service during our conference activities, to staff at the athletic club and shop going above and beyond to accommodate requests and make recommendations, to the polite and swift responses by the concierge, and to the impeccable service at the various restaurants on campus - I was impressed by each and every individual member of the teams we interacted with throughout the week. The room was immaculate, with lovely comfortable pillows and bedding, allowing me to sleep just as i do at home. In spite of extreme heat and humidity, the HVAC system kept up with my preferred climate settings. The housekeeping staff was lovely to accomodate my schedule requests. Thank you for your hospitality - you represent Houston and the state of Texas well!

This hotel has set the standard for Houston hospitality. Every member of this team from the person refilling your coffee to the front desk went above and beyond to make our stay a memorable one. I could not say enough about this hotel. Stay here you will not regret it.

One of the nicest hotels I've ever stayed at. Top-tier amenities, amazing staff, clean, updated rooms, and good food. Would highly recommend!

I recently stayed at The Houstonian for a business trip and brought my husband along for something special. July marks five years since we made the decision to try again and rebuild our family—and this trip gave us the perfect moment to quietly honor that milestone. Before we even arrived, I received a personal text message—which I assumed was automated. But it wasn’t. It was a real team member checking in to make sure we were ready for our stay. That small, thoughtful touch set the tone for everything that followed. I selected a complimentary romantic upgrade ahead of time. When we got to our room and realized the flowers hadn’t been delivered, I simply texted the team. Their response was outstanding—they upgraded us to a beautiful one-bedroom suite and delivered the floral arrangement as promised. It was a perfect, graceful recovery that made the moment even more meaningful. The standout of our stay was Natalie. When she realized we had a faulty key, she didn’t wait or call—she sprinted up four flights of stairs to catch us as we stepped off the elevator. That kind of urgency and care is almost unheard of. She truly embodies what exceptional service looks like. Shawika from in-room dining was also phenomenal. She was kind, patient, and professional—every interaction felt personal and elevated, and she made our meals feel like an extension of the luxury around us. Throughout our four-day stay, we never once opened a door ourselves. Every team member—from the doormen and concierge to room service and security—was warm, polished, and sincere. Nothing felt forced. The culture of service here is real and consistent. As someone who oversees high-rise condo communities, I know firsthand how hard it is to create a service culture that’s both high-performing and deeply human. What you’ve built at The Houstonian is rare, and it deserves to be celebrated. We’ll absolutely be back.

From arrival to departure the team at the Houstonian spoiled us so much that upon our return to Houston we return would not think of staying anywhere else.