JW Marriott Houston Downtown

The front desk and bellman were very helpful and friendly, otherwise this place needs a lot of improvements. Two nights in a row I had to remind them to clean the room, don’t expect an upgrade if you are a bonvoy or Amex platinum member which is usually given especially when the hotel is almost empty as it was during my stay. I have never stayed in such a JW. Marriot with poor attention to room details

Until this weekend, I had not had a bad JW Marriott experience. That streak is now broken. First, be advised that there is construction at/near the entrance of the hotel. It has made a dicey valet situation worse. And while you will get a VERY long email about the valet move, it's difficult to locate and the signage is bad. Also the relocated valet stand is just bad -- where we had our choice of WALKING THROUGH a labrynth of dumpsters on one side of the road, or the incredibly foul smell and waste water runoff of (hidden) dumpsters on the other side of the street. The valet service is pretty slow, and due at its relocated spot, now requires the valet folks to drive around the block (adding to the time it takes to get a vehicle). You are supposed to be able to text to add your car to the que for pick up. That worked for us on Saturday. But on Sunday morning, it did not, and instead we received a text back saying we needed to come down to the valet stand to request retreival of the car. We did, and since we were checking out, it was with all of our bags in tow. Once there, we were told it was going to be "quite a long wait", with absolutely no estimate provided, and only 2 guys shagging cars from the garage (one with zero amount of hustle). We waited for 45 minutes, standing on the corner with all of our bags. There was no where to sit. Fortunately the weather was decent as there was no awning or weather protection for us or the valet stand attendant. DO NOT RECOMMEND THE VALET SITUATION AT PRESENT. Self park, use an Uber/Lyft, or stay somewhere else. The room was also unfortunate. I often stay at JWs, and book a standard room. The "Poet" really did not meet my minimum expectation for JW standards. The room itself was coffin-like -- too small for the JW cost level. The TV was located in a bad spot. The curtains on the widow overlooking nothing did not close fully. The bathroom was a motel style bathroom with the sink exposed to the bedroom, and the toilet and shower stall in a WC. The barndoor of the WC both did not close fully, and had such a large gap on the back side (unrelated to the lack of closing) that you could clearly see whatever was happening on the toilet from the bed. Inside the WC was truly depressing, as the light was connected to a fan that rattled loudly, and the shower was old, small, and in need of renovating. At $450 for a single night, I shouldn't have to scrutinize the representative photos for potential issues. While the photos show the weird bed/window/kinda TV set up; they do not show the shower/WC, indicate that the sink is in the bedroom, show the tiny closet, or otherwise convey just how small and cramped this room is. At checkout, the front desk representative said the rooms were due for renovation. I would agree. And I wouldn't stay there again until that happens.

I’ve stayed at this hotel for a total of about 20 nights this year. The staff is what makes this an exceptional hotel. As a Bonvoy Elite member I appreciate the Executive lounge for morning breakfast. Good selection. rooms are spacious and clean. The bar has an excellent selection of drinks and good food options. Staff quality is high. Special call outs to Lexi at the front desk and Ike tending the bar. Really make me feel special. One improvement opportunity: as a Bonvoy Ambassador member, I have yet to receive a gift…hint..,hint Basically this hotel has spoiled other so so hotel experiences for me.

Excellent stay and almost perfect. From check-in with Michelle, who was clearly a UH hospitality student or graduate based on her precise delivery of welcome and check-in, to the two gentlemen offering help with my limited luggage, to the restaurant staff, every single person on the premises contributed to the brand perception in a positive way. I was using a loyalty reward, so I can’t speak to the value of the price. It was a great value to me. My room was upgraded with request as well. Another kudos to the team. The photos do not do the large room justice it was expansive and hard to depart. Parking is a challenge unless you pay a hefty valet… or are local. Locals know how to park for free on the street. Still, property crime in the city may give one pause choosing this option. Also, views are not skyline or otherwise glamorous. Still, I think this is my new lodging of choice when staying downtown. Besides the phenomenal club, front desk, and cleaning teams, the rooms are exceptionally clean and comfortable.

When I tell you this hotel has the best hospitality I've ever seen, I mean they have the BEST hospitality I've ever seen, and this is coming from someone who lives in Las Vegas and has stayed in some of the premium suites at those resorts. Everyone from the front desk staff, to the room service waiters, to the in-house chauffeur were incredible. Always customer-focused, always friendly and helpful. This morning when I ordered room service for breakfast, I put a note on the order asking to sub the side of potatoes for french fries if possible, figuring it's no problem if they can't do it. When they delivered, they apologized profusely that they had no fries available, and instead the chef insisted on making me an entire order of french toast (in addition to the actual meal I ordered) as an apology. Talk about above and beyond! The breakfast sandwich and the french toast were both amazing as well, and reasonably priced as far as room service in a high end hotel goes. Extra special shoutout to Zoe and Yesenia at the front desk who provided some fantastic suggestions of where to go when we had a few hours to kill, and quickly arranged a complimentary car to take us. We were also upgraded to an Executive suite which was fabulous. Spacious living room, large dining room table, the bed was very comfy, and the bathroom had a massive bathtub that was perfect for relaxing after a long day of walking. Everything was clean and exactly as it should be. This hotel has basically ruined all other hotels for me, and I'll ensure I check availability here any time I'm in Houston in the future before I even start to look anywhere else. This hotel embodies everything that all Marriott properties should strive for, and the management should be proud of their staff for not just meeting but exceeding expectations at literally every single opportunity. I hope this review finds its way to them. We'll be seeing you again for sure!