JW Marriott Houston Downtown

My husband and I absolutely enjoyed our stay at the JW Marriott Houston Downtown. From the moment we entered the doors, the customer service was beyond superb. Robert at the front desk approached us, and welcomed us warmly, politely, and professionally. In doing so, he definitely made us feel comfortable. The JW Marriott (like most of them) was very clean, especially the lobby areas, including the rooms, and the atmosphere throughout the property was very quiet, relaxing, and stunning. Although, we experience a situation with our first room, Michelle handled everything quickly and professionally, and we truly appreciated her prompt assistance and resolution. Our in-room dining experience was wonderful as well. The food was delicious and arrived on time. Additionally, the bed and pillows were extra comfortable, making it very easy to relax and rest during our entire stay. Oh, and the lounge is absolutely gorgeous, and I highly recommend it for an area of peace and upscale experience. Overall, the hotel is in a perfect location downtown with close access to a variety of restaurants, entertainment, and other attractions if needed. I can definitely see myself returning here very soon, and would definitely recommend the JW Marriott to others visiting Houston.

This hotel is in the heart of downtown Houston and is convenient walking distance to Daikon Park. Rooms are in good condition and our suite was roomy with a separate bedroom and bathroom (with separate shower and bath). Two items to be aware of in current timeframe. 1) the entrance to the hotel has construction on the road in front of the hotel, with the result of the valet parking being down the street. There is essentially no self parking so the valet is required. Car retrieval takes about 30 minutes (valet personnel are friendly, but understaffed), as well as the walk each time. 2. There are renovations underway inside the hotel making certain amenities harder to use (for example, the gym is only accessible by stairs from above or below its floor and the hallways have construction personnel working during business hours). There is a nice concierge lounge that has been relocated to the second floor which provides breakfast in the mornings and snacks throughout the day. Personnel there are quite friendly and accommodating. The restaurant in the main lobby serves meals throughout the day and we can recommend their breakfast to travelers. There is currently no pool on site, but we understand one will be constructed with the renovations that are underway.

The restaurant/bar is phenomenal. Dawn and Jeff were our bartenders and our experience was the best we had in Houston. 5 stars can’t recommend enough. Even if you don’t stay there go there.

We recently stayed at JW Marriott Houston while attending my niece’s ballet event, and we had a wonderful experience. The highlight of our stay was Ana, a Filipina J1 staff member, who went above and beyond to make us feel welcomed. My sister were looking for a Filipino food and she provided great recommendations and kindly walked us to Finn Hall across the street from the hotel. We also encountered Ana again at Griffin, where she ensured our dining experience was excellent and made sure we had everything we needed. During checkout, she assisted us once more at the buffet area. Her professionalism, kindness, and attentiveness truly stood out. Additionally, the entire team was friendly and welcoming, including the chef at the omelette station, who was fantastic. Thank you to Ana and the JW Marriott team for making our stay memorable. See you soon—maybe in San Antonio! Give us a call!

So we just went for a little vacation with my family because of the freeze watch. Ana is so attentive and very kind. She makes sure that we are comfortable and we got everything we need. She even took care of our baby so I can eat my food. And of course Bruno for assisting us with no hesitation. We’ll be back for sure guys! You are the best!