Omni Houston Hotel

Jose, Ebony, Kristina, Lisa and Amir were an incredible team. Next level. Omni Houston has the best customer service of any hotel!

Here for a conference. Aesthetically it is a lovely hotel. That being said, signage is poor and you often have to ask staff for directions. It is not easy to locate information on their website either. Free wifi as a loyalty member? Info was not provided at check in. Where is the fitness center? Separate building nearby. Just little things. 15 minute line to get seated for breakfast and lunch. Is it surprising? Aren't these peak times they should be prepared for an influx? Staff are great but lots of minor inconveniences. Also, how is it there is no microwave in the room? I understand wanting people to use your restaurants but then you need to be prepared to accommodate them.

Excellent experience. Warm welcomes around every corner, with an environment that begs to be relaxed in. From staff to rooms to amenities, we were incredibly satisfied with our stay.

Our employee conference was last week and it was great service, the check in was quick, those that were doing the check were fast but through and helpful. They didn't push you off to get the line down but were kind while being fast. The catering folks were great, always keeping things tidy and refilling as needed. The room was clean and tidy. Housekeeping not only gave me additional creamer when I asked but a few cups as well (which made it easier each day to have coffee in my room). Check out was just as easy. They made staying there super easy. The only thing I would add is the room didn't have a fridge but they did bring one, the pool had a lot of chorine (but might have been me not the pool, I am a bit sensitive to smells). The rest was amazing. Food was good, the service was great and the attention to detail was nice.

My wife and I selected this hotel to celebrate our anniversary, and we were taken aback by the lack of servers in the pool area. We read that there was poolside service available, but we had to go up the stairs to the bar area and get our own drinks almost every time. The pool area was also dirty, with leaf litter everywhere. The room service order was cold, items missing, and the restroom was in need of repair. Room service had upcharges like service fee and delivery fee, and they expect a tip on top of that. For the money, you may want to consider other options.