Omni Houston Hotel

The good: - Staff was great -- checking in, changing reservation details, etc. were all very easy - Blackout curtains pretty effective at keeping light out of the bedroom (4.5/5!) but it helped that we had a suite with a bedroom separate from the main room windows - Above-average A/C -- cooled the room effectively and no shenanigans with the thermostat changing the set point on us - Room was adequately ventilated - Conventional bathroom setup -- shower, tub where you'd expect (you'd be amazed how many hotels try to be "fancy" here and create an unusable but cool-looking bathroom) - TV had an easily-accessible HDMI port - Good workspaces - Elevators were pretty quick The bad: - Toilet was a lazy flusher -- needed 3, 4, even 5 flushes to ... get everything down (to their credit the staff offered to change our room but given we only had one more night there we opted to stay put and the toilet mostly behaved) - WiFi was reliable but slow, measuring 10 Mbps up/down - No Ethernet in the room - Housekeeping was lackluster -- room service tray sat outside our door for nearly 24 hours before being picked up (and only because we called about it); trash wasn't collected from the room - Room was a little musty The meh: - Overall aesthetic and room decor is quite dated, but the lobby is beautiful - Bed was fine; pillows were rather soft - Breakfast and room service were fine, nothing to write home about - Parking was about standard for Texas

The most Hidden Gem in ALL of houston. Enjoy being in the city when you want to but feel completely secluded at the same. Its like you aren't even in houston. Luxurious rooms and the food is amazing. We often plan nights to stay in to order room service as its that good.

At a chain hotel, memorable staff are rare, but Ms. Melanie stood out!! I was worried I’d forgotten her name and searched for confirmation. On a July 4th holiday, I encountered technical issues in my room. When I called, she was patient, kind, and eager to help!! Even if she couldn’t resolve my problem, I sensed her genuine desire to go above and beyond, which is all a customer can ask for. However, she quickly solved my issue with the assistance of Mauro, Engineer. As a customer, I’m quick to bring forward complaints, but staff deserves recognition for their exceptional service. Thank you, Melanie, for saving my night with your quick thinking! Management, this is precisely the kind of service we want! Let me clarify, this hotel offers wonderful service from check-in with Raquel and the bellman Alex to the valet representatives (Kaylan at the pool check-in) and the dedicated server TY…a young woman who works tirelessly in the Texas heat with the most upbeat attitude). The hotel far exceeded my expectations, and I eagerly anticipate my next visit to Houston!!

We always enjoy our stay at the Omni Houston! The rooms are consistently spotless and well-maintained, and the staff goes above and beyond to make sure everything is perfect. The pool area is absolutely amazing—relaxing, clean, and a great place to unwind. One of the highlights of our visit was the staff at the pool bar who happily made us custom drinks that weren’t even on the menu. That kind of service really sets them apart. Highly recommend for a relaxing, upscale stay in Houston!

Restaurant and bar was extremely short staffed. It felt like they just wanted people to go away which shows that staff are not taken care of by management. We waited a really long time to purchase bottles of water because the bar was so packed. We tried to dine there before an event on Friday night. The hostess would disappear for several minutes, people would get impatient and walk off. We gave up after 15 minutes of standing in line. The same experience on Sunday morning so we just gathered our things and checked out. The hotel itself is clean but the service would deter us from booking there again.