Omni Houston Hotel

Restaurant and bar was extremely short staffed. It felt like they just wanted people to go away which shows that staff are not taken care of by management. We waited a really long time to purchase bottles of water because the bar was so packed. We tried to dine there before an event on Friday night. The hostess would disappear for several minutes, people would get impatient and walk off. We gave up after 15 minutes of standing in line. The same experience on Sunday morning so we just gathered our things and checked out. The hotel itself is clean but the service would deter us from booking there again.

We chose omni for a mini vacay to see morgan wallen at nrg. This is a great hotel, friendly staff, beautiful hotel, felt safe, BUT the room service food wasn’t good especially for the price. That is my only complaint, as we appreciate and enjoyed our stay at the omni houston.

From the moment we arrived at the Omni starting with the valet and bell hop teams, we were treated with superb attention. Check in was smooth and personable and our rooms were wonderful. The entire Guest Services team upon arrival and during our time there were pleasant and super responsive to our needs. Everyone we encountered greeted us with smiles and a welcoming spirit. At the coffee bar and cocktail bars, we felt like celebrities. I slept peacefully during my 3-night stay and looked forward to the complimentary coffee and goodies that were provided in the lobby each morning during the Memorial Day weekend. We missed out on pool time so we'll have to go back and relax at the very inviting pool.

Wonderful staff and hotel. It was exceptionally clean, and the rooms were very comfortable and a great size. The shuttle was a plus to get back-and-forth from shopping. Also, they serve free amenities in the lobby every evening, which was fantastic upon arrival in the evening. Fresh cold water, champagne, pretzels, and lemonade, etc. It was a pleasant day and I look forward to returning to stay there for future Many vacations

Absolutely love it. The only things that I feel needs to change is pricing for self parking, pool close time and make sure in room appliances as plugged up for usage. The Staff was super helpful, understanding, and so welcoming. Other than that I will definitely book again and soon.