Omni Houston Hotel

Excellent experience. Warm welcomes around every corner, with an environment that begs to be relaxed in. From staff to rooms to amenities, we were incredibly satisfied with our stay.

Our employee conference was last week and it was great service, the check in was quick, those that were doing the check were fast but through and helpful. They didn't push you off to get the line down but were kind while being fast. The catering folks were great, always keeping things tidy and refilling as needed. The room was clean and tidy. Housekeeping not only gave me additional creamer when I asked but a few cups as well (which made it easier each day to have coffee in my room). Check out was just as easy. They made staying there super easy. The only thing I would add is the room didn't have a fridge but they did bring one, the pool had a lot of chorine (but might have been me not the pool, I am a bit sensitive to smells). The rest was amazing. Food was good, the service was great and the attention to detail was nice.

My wife and I selected this hotel to celebrate our anniversary, and we were taken aback by the lack of servers in the pool area. We read that there was poolside service available, but we had to go up the stairs to the bar area and get our own drinks almost every time. The pool area was also dirty, with leaf litter everywhere. The room service order was cold, items missing, and the restroom was in need of repair. Room service had upcharges like service fee and delivery fee, and they expect a tip on top of that. For the money, you may want to consider other options.

The service and hospitality of the staff are terrific here. Parking is close and clean. Just a great overall experience here.

The staff is amazing, Alex the gentleman who helped with our luggage again treated the kiddos great, had them laughing and entertained while we checked in. They give coloring books for kids and have great free refreshments at check-in. The entire complex is clean and everything is to the highest standards. The restaurant is amazing with great staff as well.