Omni Houston Hotel

For the price that was charged the bed rooms where mid and outdated. When we got there the toilet constantly ran called front desk and they came to fix it. Next we had no hot water. Then we woke up with no water at all and had to once again call front desk. We could nit all bathe before we had to leave.

The rooms are old and need renovation. Remove the carpets and remodel the bathrooms. The lobby was nice, and overall service was excellent.

My overall experience was nice in spite of the carpet smell, which is a minor upgrade and fifth floor ice room not working. Poole side was beautiful. The gym had all the equipment you need. Food was great. The breakfast was delicious! book with Omni. Small issue with valet tho but it’s being handled

Very nice hotel with most of the amenities you would want. It is an upscale environment that we were trying out for the first time. It would have been a bit more enjoyable if we were aware that there was no in room fridge to keep out daily meds. Very good pool area and personnel were all top notch.

The saving grace for this hotel was a worker named Racquel. She put in several requests for our room to be serviced (towels refreshed and room cleaned) after we spent the majority of our stay at the omni with staff ignoring our requests. This was a standard service that was supposed to happen every night. We even found dried blood on the towel in our bathroom. Nonetheless, the area is upscale, food options around are nice and the shuttle was convenient. I hope you do a better job with room cleaning in the future. This is a nice hotel otherwise.