Omni Houston Hotel

I don't usually write reviews, but my experience at this Omni property was so disappointing that I felt compelled to share it. This was my first stay at an Omni Hotel, and unfortunately, it will most likely be my last. Upon arrival, I was assigned a room with a dirty bathtub. After going back to the front desk, I was moved to another room, only to find a dirty, used washcloth left in the shower. I was then moved to a third room, where several electrical outlets didn't work. By that point, I was exhausted from packing and unpacking multiple times, so I gave up and stayed. The problems didn't stop there. I requested housekeeping, but no one serviced my room on the second day. The room was also missing soap, shampoo, and conditioner. I called and was told someone would bring them, but no one ever showed up. Later, the toilet became clogged, and it took about two hours for anyone to respond. What disappointed me most wasn't just the condition of the rooms. It was the repeated failure to follow through. Time after time, I was told someone would take care of an issue, and time after time, nothing happened. When I checked out, I explained everything to the front desk. The hotel offered a $50 credit, which I appreciated, but it didn't come close to making up for an experience that fell far short of what I expected from a hotel that markets itself as a premium brand. I travel often and rarely leave negative reviews because I understand that mistakes happen. But multiple dirty rooms, missing basic amenities, missed housekeeping, maintenance issues, and repeated broken promises turned what should have been a relaxing stay into a frustrating one. I genuinely wanted my first Omni experience to be a good one. Instead, it left me questioning the hotel's quality standards. Based on this stay, I don't see myself returning to this property or choosing the Omni brand again. I wanted to add photos but it would not allow me to attach them.

Top notch service from the moment we booked the block of rooms for our daughter's wedding. Glenn did an amazing job ensuring we had the proper atmosphere. From the moment we were greeted at the front door, the staff was pouring on the help and service. Would highly recommend this hotel! Several options for places to eat within the hotel. Spacious suites and top notch staff.

The resort was a beautiful location. It had delicious food with wonderful staff. The pool and beach were perfection. We will be back!

We toured Texas for the World Cup and this was our last stop. The hotels clean, comfortable with all the amenities you'd expect. In particular, the pool area is outstanding with plenty of beds, lots of room and a relaxed layout. Best kept secret was La Reserve bar which stayed open til midnight with a TV to watch the matches. The hotel has a courtesy car for trips within around 2 miles of the hotel, a really good service if you want a few beers. Further afield, there's loads of shops, bars, restaurants, etc within a 30 minute drive in all directions (the Honey Hole for breakfast is excellent). The Space Centre is about a one hour drive. Worth the visit, but be warned, if you want to see the original Apollo flight centre (as in the film) its classed as a separate tour that needs to be booked online before going. Finally, thank you to Alex for all the helpful advice and to Diane for the cocktails. If we were staying in Houston again, we'd definitely use the Omni. Thank you.

Great customer service from day and night staff! Would appreciate better parking accommodations as well as free self parking especially given the structure of hotel. Overall pleased with stay