Royal Sonesta Houston Galleria

The entire staff at the Royal Sonesta worked very hard to get things right. They were successful at providing a wonderful stay. Particularly, Alma and the restaurant and Laura behind the bar were friendly and made my stay enjoyable, making suggestions on food and beverage choices that were very helpful. Then after I checked out, I got home and found I’d left in the item hanging in the closet, Dennis at the front desk kindly took my call and arrange to have lost and found returned my item free of charge. Thank you all.

We attended the recent AA State Convention from August 15-17. Two of the elevators were not in order the whole time and we filled the hotel to capacity. There were constant lines. We ended up having to use the service elevator a few times! On a brighter note, Alma in dining room served us breakfast both mornings and lunch on another morning. She remembered what we liked for breakfast on the second morning and we very attentive! She represented the hotel well. Also, we loved the lights that came on automatically during the night if you got up. Fantastic safety feature! The beds were also great.

Service was outstanding. Food service staff was always gracious. Special thanks to the employee who found my wallet in the restaurant. The Professionalism was outstanding. Special thanks to the gracious Ms. Alma.

This has been the worst hotel on our tour of Texas. In fact, it has been the most dissappointing hotel we've ever stayed in. I can't honestly comment on any of the facilities because we haven’t been able to get anywhere near them. We are here as holidaymakers but unfortunately for us the hotel is hosting the 78th Texas State Conference and it has been utterly over run by the attendees. There are thousands of them. We had to wait in a line for 15 minutes when checking in and then another 15 minutes to get in an elevator. There are 2 working elevators of 4 and the queues to get in are totally unacceptable. There is a massive line EVERY time. We are on the 16th floor and the stairs are not an option. I wanted to pop down to get a coffee this morning but could not get in a lift. Every one that arrived was jam packed like a Japanese train. I rang down to reception to ask for advice on how I'm expected to get down and I was met by a very unhelpful, rude receptionist with an unprofressional, vile and uncaring attitude who hung up on me when I told her this is unacceptable. The guests have completely taken over the hotel- we haven’t been able to get to the bar, restaurant or even an elevator. It has completely ruined the experience. They are also extremely loud and disrespectful, talking and laughing in corridors at 7am every morning. Additionally, the hotel is located on a major freeway and the horrendous noise of traffic is constant throughout the day and night. The hotel has NOT been soundproofed and a peaceful night's sleep is not an option. I would NOT recommend staying here and we will not be returning.

We visited Houston to see some friends and the Royal Sonesta provided with an excellent location, to move around in different directions around Houston. The Hotel staff were excellent and very helpful, the room was spacious and very functional. The food at the restaurant was very nice and the staff there made our time there very special, Alma was taking care of us every day and she did in a fantastic way. If we go back we will stay for sure in this hotel again.