Quinta Real Huatulco

Despite its 4+ stars and luxury description, the $500 Canadian we paid per night was ridiculous. The resort, the accommodation and service were far below luxury standards. The resort and rooms are run down and in disrepair in every way. Our room had a terrible smell, electrical issues, glasses not replaced, just rinsed and turned upside down, private pool wasn’t cleaned once over 7 days and one night a creature was running around inside the ceiling of our room. And this is a shortened list of issues. Poor communication with staff and no follow up when issues were raised was frustrating. Service staff were inattentive when present. Many times there were no staff around at all. Note this is NOT a busy resort! No towels available at pool almost ever. We had to hunt down staff and ask for them. They were stained and frayed edges when provided. Area around pool and furniture not cleaned daily. Beach chairs and towels never set up. Very expensive drink and food prices and virtually nobody dining there. We had to walk to the restaurant to order room service. Room service dishes left outside room all day until 8:30pm despite multiple requests to remove. Sky Bar not operational ever and doesn’t look like it has been for some time. Main bar/lounge lacking in furniture and hardly operational.

This review deals ONLY with the restaurant. We were a party of five with dinner reservations. When we got there at the appointed time there was no one to seat us so we took a table. One waiter looked after a family and ignored us for the first twenty minutes. When he finally took out drink order it took 30 minutes for the five drinks to land on our table. I did notice another table of four came in 1/2 hour after us but were served first. There were four wait staff in attendance and when we gave our order we specified that we only wanted our appetizers first THEN our main course. Of the five of our party four were Canadians and the fifth Mexican who translated everything we said into Spanish to avoid any confusion. When our soups arrived our secretary, who did not have an appetizer had her main delivered. Then three Darado fish orders arrived……we ordered snapper! They took back the Darado after explaining they had no snapper. Why not tell us that in the first place. My wife stayed with Dorado while having her appetizer pushed out of way. All our drinks were finished and we had to leave the table to ask a waiter for more drinks. I ordered the octopus and it was served as a Quesadilla. I could not taste any octopus, just beans and cheese. When I looked in side I swear the chef must have held a photograph of an octopus over the plate because there was none inside. It was also cold so I sent it back just as another two orders showed up so there was little point in ordering anything else. We were going to order wine with our meal but due to the mismanagement of plating we cancelled the order. At the end of the meal a waiter showed up with a bowl of mashed potatoes. It was a side order for our secretary but she had finished her meal an hour before! That was great for comic relief for such a disastrous evening. We called for the manager and kindly explained our situation with most food being served all at once and the total lack of service. She stated that she would make a report. She did not charge me for the mystery octopus main but the bill was well over $5500 Peso. The wait staff looked confused through the entire evening and they never asked if we wanted water, or “how is your meal?” Nothing. When we needed something we had to track someone down and ask. I live here in Huatulco and I have never had such poor service. Quenta Real appears to be a high end resort but their restaurant failed miserably. I will never return. There are many great restaurants in the area that offer superb food and service at a fraction of the cost.

Quinta Real in Huatulco is a small hotel with 28 rooms. If you’re looking for tranquility, cleanliness and friendly service and ocean view with a breathtaking sunrise/sunset this is the place to stay. Some rooms have their personal swimming pool with ocean-view. The walk down to the beach was about 8-10min walk and if you’re tired to walk back up to your room; the employees will give you a ride back. However, I did think the hotel bar/restaurant’s food was a bit overpriced for what they served. But you can always go downtown and find more food selection at a better price. Ask for the Presidential Suite, you won’t be disappointed 👌🏼

Great stay, unbeatable view and good food at Quinta Real. The personnel was very attentive. We got a room upgrade in a fantastic suite with the best view ever.

My husband and I stayed at Quinta Real for one week. It was quiet, relaxing, and had incredible views of the beach! The staff was excellent; thank you for your amazing service! The food was great but we found it overpriced compared to what you could find in the city. The hotel also needs updating and could do with more ventilation and painting touch-ups to revitalize it.