Azerai La Residence, Hue

We had a wonderful stay at Azerai La Residence Hue. The hotel is beautiful, with its elegant architecture and a wonderful sense of history. At check-in, the front desk team gave us a thoughtful introduction to the hotel. Our stay also happened to coincide with its 20th anniversary, which gave us a lovely opportunity to experience its culture and heritage. We also enjoyed the relaxing spa experience and the excellent breakfast, especially the peaceful setting overlooking the greenery. What impressed us most was the genuine hospitality of the team. After leaving Hue, we realized we had accidentally left a pair of glasses in our room. The hotel quickly found them and kindly arranged to send them to our hotel in Da Nang at no additional charge — we received them safely the very next day. Special thanks to Ms. Dang Thi Van Chau and the entire team for their warm and thoughtful service. We had a truly memorable stay and would be delighted to return.

Stunning Art Deco hotel on the river . Easy walk into town for dining , shopping and people watching . A hotel residence of finesse which is strongly supported by staff whom are all professional and very personable . Food is great and French Champagne on the breakfast bar gives you an idea of the high standards and customer experience . It’s a 50/10 for us .

This was an amazing stay! Highly recommend and make sure to say hi to Ms. Hieu. She made our mornings wonderful with personable touch! Flawless presentation and serve. Fresh juices. And beautiful atmosphere. 5 stars!! We will miss you as we travel to our next destinations.

Just wow! Incredible hotel with a lot of history in the building. Would rate as one of the best hotels I’ve ever stayed in, and I’ve travelled a lot! Sensational rooms, and the staff are incredible. Had an amazing meal in the restaurant as well. Couldn’t recommend this hotel more.

This Review is with mixed feelings but for the sake of honesty people take from here I decided to mention. The hotel is aware of it and should adjust the pictures and especially room descriptions. They said they will do that but I can’t see that after 3 months and especially considering the building in front is there for at least 1year and nothing happened on the hotel side. We booked two expensive riverside delux rooms/suites and on our arrival we were given really bad rooms with a light big building in front of us - so absolutely no river to be seen. Only after a lot of trouble at the check-in desk where I had to fight for my right to get what I booked and showing pictures what the webpage looks like, I was given a bit better rooms but still no open river view as promised. One of the check-in managers was even rude and made it very hard to even get what you booked. That was looking back a really strange experience and did not happen to me before, that you had to fight for something you booked before and I am not talking an upgrade, just to get what you booked. We arrived late evening and it was extremely stressful for the next hour. The next day that escalated to management and we got offered drinks at the bar and spa treatments (Sadly the Spa itself was closed for refurbishment or just because low number of guests, not sure) I have to say, yes thanks but not something we really would have booked or needed. I requested the room price would be downgraded to the price of a none riverside view but that was not done and with my credit card already charged I had no chance. Considering if I would have known before I would have booked another room that was half price without the view that does not exist anymore or decided for another cheaper hotel. I insisted not paying the taxi from the airport to at least recover some of the lost money but honestly I was still way out of pocket. So to highlight most of the hotel staff is really very nice but travelers should know what they booking and getting. There are no riverside view rooms in this hotel anymore, neither has the restaurant river view anymore, as there is a big beach club building in front of it which was build 2 years ago. There was loud music when we arrived but I believe that stops at 10pm. They build a big green wall in between but that does not fix the problem. I do appreciate that as the manager said, the situation had been made very difficult for the hotel after the building was approved and built, but there needs to be adjustments on the website and the pictures should reflect what it is today and not few years back. They count on most guests coming 1 time during their Vietnam tour and being surprised but most of them just accepting the error. I wish the hotel really the best and the staff - but honesty as well.