Aguas de Ibiza

Booked a room with bath and mountain view. No bad and no mountain view from the room i got. Also i paid deposit €300,-, they said they refund it 5 days after arrival, i stayed a week, now 5 days after i left the hotel and still no refund. I tried to call and send whatsapps to the chat they reached out to me with but i just get no awnser from them. How fk rude. I want my deposit back.

Just back from a short break and honestly, we had such an amazing time! We’re so glad we chose this hotel. I was a bit nervous before we arrived as some of the reviews weren’t great, but honestly, we found them really unfair — our experience was fantastic from start to finish. When we arrived, the reception area was lovely and modern, and the staff were super friendly, welcoming, and efficient. We even managed to check in early which was a nice bonus! We stayed in one of the marina view Cloud 9 rooms, and it was gorgeous — really comfy, modern, and spotlessly clean. The view from our spacious balcony was stunning, looking out over the marina and the hills in the distance. We were lucky enough to catch some beautiful sunsets from there too! The pool areas are really lovely, with comfy sunbeds and cabanas that make it easy to relax for the day. The rooftop bar area was also really cool, with amazing views and a great vibe. The rooftop pools looked absolutely Insta-perfect! We couldn’t use them this time as we were there with our two boys, but we’d definitely love to come back for a child-free trip sometime to make the most of those areas. We ate at the poolside restaurant, which was really good (a little pricey, but it’s a 5-star hotel so not too surprising), and the breakfasts were excellent — loads of choice from the buffet plus the option to order from the à la carte menu, which was a nice touch. Also worth mentioning — the gym was really impressive! Well-equipped and much better than most hotel gyms I’ve used before, which was a big plus for us. The location couldn’t be better — overlooking the marina and just a short, easy walk to all the restaurants and bars around Santa Eulalia. All in all, we had a wonderful stay. We don’t usually go back to the same hotels, but this one has definitely tempted us to return — maybe next time just the two of us so we can enjoy those rooftop pools and bar properly

So bad. So, really, terribly, bad. Once upon a time this was probably a really nice hotel. It kind of looks the part. However once you are there, the reality hits you quite hard. The rooms are trying to be techy, however the tech doesnt work. The air conditioning blows cold, at the same temperature constantly regardless of how you set it, and it doesnt turn off. The plug sockets only work sometimes, and the wifi never works at all. The pool is dirty and the cushions on the sunloungers have seen far better days. The spa, at least, is decent and the gym is clean and smart. The staff at the reception desk stare at you blankly as if you are the only person to ever raise these issues. Which is hilarious considering we watched two other parties demand refunds and leave the hotel. They also chat away happily between them in Spanish about how ridiculous all of the complaints are - assuming that the guest in front of them doesnt speak Spanish. I do, and that bit was awkward at best and phenomenally rude at worst. Also, the fire alarm went off at 6am. Which is unfortunate and uncontrollable i assume, but was the cherry on top of a pretty atrocious experience all around.

We had an overall pleasant stay at the hotel, but several issues left us disappointed — especially given the expectations created by the hotel’s own description and presentation. When we booked, we specifically requested a double bed and a baby cot, as we were traveling with our three-month-old baby. Upon arrival, well past midnight, we found two separate single beds and no baby cot in the room. We could live with the separate mattresses — that was inconvenient but manageable — however, the missing baby cot was completely unacceptable, especially since the hotel had explicitly promised and confirmed both before our arrival. It goes without saying that it is unsafe and dangerous for a baby to sleep anywhere other than in a proper cot, and we found it deeply concerning that this had been overlooked. We immediately informed reception, but were told that “room service was no longer available” and that nothing could be done — except offering us extra towels (for what reason, we still don’t know). Only later did someone unexpectedly knock on our door with a cot they had “managed to find.” While we were relieved, it was alarming that the hotel was initially prepared to leave a baby without a proper place to sleep — something known to increase the risk of sudden infant death syndrome. The restaurant experience was another disappointment. Several dishes on the menu were unavailable — including the octopus and the bone marrow tartare, which are heavily featured with photos across the hotel’s website and menu. Staff never once checked if we wanted another drink or if everything was to our liking. That lack of attentiveness really detracted from what could have been a lovely dinner. On a brighter note, the hotel itself looks beautiful — both the reception area and the rooms are stylish and well-maintained. However, the air conditioning system is not a true air conditioner and doesn’t cool the room effectively. Since we stayed in September, this wasn’t a major issue, but we would definitely not consider returning during the high season, when proper cooling would be essential. The breakfast was excellent — varied, fresh, and beautifully presented. It truly stood out as a highlight of our stay. Unfortunately, the hotel’s description of being “on the beach” turned out to be misleading. There is no real beach — just some sand spread over a plastic sheet, which was even visible in places. This kind of advertising feels deceptive, especially for guests who choose the hotel for its supposed beachfront location. Finally, after our stay, we received a WhatsApp message from the hotel asking us to “please rate them a 10.” We found this quite inappropriate — feedback should be earned, not requested. All in all, we look back on a stay that had potential but fell short in key areas: service, communication, and honest representation of the facilities. Fortunately, the outstanding

Hotel has gone downhill massively. We stayed here a couple years ago and had a lovely time but this hotel has a massive issue with cleanliness. Dirty, musty smelling rooms with pubic hairs left on the bedding. Just as others have mentioned but noting has improved form replying to these reviews.