Six Senses Ibiza

Piece of crap. Tourist trap. Room was not ready at 5 pm with no preview of when it will be ready. Food and service below average. Stay away!!

Ibiza by the serene side, we rented a villa for a week for a family trip. It has been a great experience being in a Villa with all services of a top level hotel. The hotel facilities create a sense of peace and any time of the day are stunning. The staff of the hotel is discrete but always present, the food is prepared with fresh and selected raw materials. This hotel offer a real experience of relax in a magic location.

Our stay at Six Senses Ibiza was pure magic. From the moment we arrived, we were treated with impeccable five-star service. Sophie from concierge deserves a special mention. Sophie created a personalised itinerary that made our trip unforgettable. The food was incredible, especially the Caves restaurant and its Wednesday evening event, which was a true highlight. Daily yoga, Pilates, and the RoseBar clinic added a spiritual and rejuvenating touch. Our room was a dream, and every staff member made us feel deeply cared for. This is more than a resort, it’s a sanctuary. Heaven on earth. We’ll be back in a heartbeat.

It has to be said: the location of the Six Senses Resort is truly impressive. The setting, overlooking the sea, is absolutely lovely. The buildings and pools look fantastic and the way the resort melds into the scenery is spectacular. This really should be the perfect location for a resort. This was our second visit to this Six Senses—our first was three years ago, and again we booked a three-bedroom villa with its own garden and pool (there are four of these, three in a row as you enter the resort: 811, 812, and 813). The first time, we were in Villa 813, which we weren’t to know was right above the entry to a car park/loading bay. That meant we were disturbed at odd hours by unloading and general noise. There were other issues too, mainly with housekeeping and general disorganisation, much of which is (often infuriatingly) managed through the Six Senses app. For the price you pay here, you expect perfection in the details, and that’s where things start to unravel. In both of the three-bedroom villas we stayed in, there was no consistency or logic to the placement of power points or USB chargers. There wasn’t a full-length mirror in the master bedroom, and the lighting was far from ideal for those putting on makeup. Yes, the resort looks great in photos, but actually living there reveals a lot of little frustrations—like only one side of the bed having a charging point, so if you’re a couple, one of you is out of luck. Three years later, I wanted to believe those issues were a one-off. This time, I specifically requested a quieter villa and was promised that Villa 811 was just that—away from the main building and near the Rose Bar. But for the significant price of these villas, you expect everything to be perfect. While the location is still stunning, the same problems persist, and it’s now a definite no-return for us. There are just too many issues to justify the cost. One new frustration: even though we had a three-bedroom villa, each bedroom needed a separate smart-key to open each bedroom door. One evening, housekeeping came and closed the bedroom doors without checking if we had our keys—so we found ourselves locked out of our own rooms after they left. Housekeeping, in general, was the biggest letdown. No turndown service for the first two nights, and when we asked why, we were told they come as late as 11pm. We were back with our kids by 10pm the first night and 9:45 the second, so apparently, we were too early turning in for them. At breakfast on the second morning, we overheard the table next to us also complaining about no turndown service. When I raised our turndown (or lack thereof) with the front desk, I was told they were very busy and that there had been some disappointed guests—clearly, we were among them. For the amount this place charges, people have choices, and this just isn’t good enough. After specifically requesting turndown before 9pm, it finally happened on the third night—at 9:30pm. During that visit, we watched, stunned, as a staff member removed (clearly) dirty dishes from the dishwasher, wiped them with a napkin, and put them in the cupboard, then used the same napkin to wipe down the kitchen surfaces. I told him the dishes were dirty, but he didn’t understand any English, and my gestures didn’t get through either. Completely unacceptable and unhygienic and calls into question what experience and training some of the staff have. We also requested two extra loungers for our private pool on the first day. After chasing, we finally got them on day two, but they arrived without cushions—so we had two bare wood loungers next to two with cushions. This lack of attention to detail is infuriating. At one point, someone came to collect plates from room service lunch 21 hours after we’d finished, even though they said they’d collect them after 45 minutes. Noise was another issue again. Hoping for a decent night’s sleep, my wife and I were woken after our first night by loud voices and a consistent beat coming into our bedroom at 8am - naturally we thought this was some other guests returning from a late night putting their music on but couldn’t work out where it was coming from. The beat continued consistently for over 30+ hours, and after repeated messages on the app, we worked out it was likely some kind of machinery under our room. The voices seemed to be a staff meeting happening right next to (or under) us. Messages to staff going nowhere, I had to go to reception in person to raise it. On the second-to-last night, housekeeping finally came by 9pm, though they still didn’t tidy up outside around the pool, leaving used towels. The last couple of days, after more attention from management, things did improve—the machinery noise stopped, and the early morning voices disappeared. We were offered a €350 credit as an apology. Our final night’s dinner at The Caves was a highlight: a beautiful spot, sunset, DJ on the rocks, and a glamorous crowd—definitely a memorable experience. Conclusion For the money and the value of family holiday time, these issues should never have come up in the first place. Other resorts at this level get it right from the start—you don’t have to spend your holiday chasing staff to fix basic problems. I appreciate the offer to meet the manager and the credit as a gesture of goodwill, but honestly, I just want to spend my time relaxing with my family, not managing the hotel’s service for them. Other places—like the Four Seasons or the Amans—get it right every time from the get go. Even though the prices are similar, Six Senses is not in the same league for service, and housekeeping is the main culprit. In short: • Stunning location and lovely setting • Villas look great but fall short on practical details • Housekeeping and service are inconsistent and frustrating • Noise issues and poor responsiveness • Not worth the high price—there are better options elsewhere We’re done with Six Senses. If you want a flawless, relaxing family holiday, look elsewhere.

20,000 euros for four days flushed down the toilet. Spent all of first afternoon trying to get into free classes. All were full. Spent full morning of second day doing the same and finally got some booked. Yes I did contact the property before our trip. Breakfast seating for family of five in distant corner. Waited forty minutes for a coffee before giving up. Went to the pool at 10. Could only find two seats. See photos. The place is staffed nearly completely by interns. They say one thing. Others tell you something else. This is my fourth trip to a Six Senses and I’ve traveled to 142 different countries. I hope the manager won’t reply that I don’t know what I am saying. My fortieth wedding anniversary trip has been ruined by this enormous waste of money.