W Ibiza

As you would expect from the W brand, a very chic and cool the atmosphere, but what truly set this experience apart was the exceptional customer service. Our luggage didn’t arrive with us, and the staff went above and beyond to turn a stressful situation into a pleasant one. They arranged a complimentary ride into town so we could buy essentials, sent a beautifully presented (and delicious!) charcuterie platter to our room, followed up with the airport regularly on our behalf, and even helped translate when needed. Throughout our five-night stay, the team continued to make us feel welcomed and cared for. We've stayed at many W Hotels around the world, but the service at this location was truly outstanding. The only small note is that the breakfast restaurant did feel a bit understaffed at times, but that didn’t take away from the overall experience. Without a doubt, we give this hotel a solid 5 stars and highly recommend it.

This hotel is perfect for a relaxing holiday! There are 3 pools and plenty of different areas to chill out in. The staff have all been very friendly, accomodating and quick to correct any problems (of which there were very few). The rooms are clean, modern and spacious and have great facilities. Wifi is good throughout. The food we ate here was all also very tasty.

Can’t say enough about this amazing spot. The food was always amazing and the rooms were comfy. The shower may have been one of my favorite things about the hotel room. But Marinela at the front desk was an absolute super star. She made sure we had everything we needed from check in to check out and helped us with several issues unrelated tot he hotel stay that we could not have solved without her help.

First trip to Ibiza and the W Ibiza hotel and it won't be our last ! The hotel is just 20 mins from the airport and the welcome and customer service provided by the reception staff was superb, we felt we has been away for ages after just a few hours ! We had a 'mega room ' suitable for me and my 2 daughters with a second bed added which wasn't just a camp bed. The hotel was clean, quiet, breakfasts were fantastic, location perfect. Special thanks to Carmen who recommended what we should do on our mini break which didn't cost too much and she was spot on ! Wouldn't say it was a 5 star hotel but certainly 4. The rest of the staff need to take note of the reception team, a third bathrobe would have been useful, the hairdryer immediately overheated and was dangerously hot to touch ( should have been checked by housekeeping) and after 5 days we still hadn't worked out how to turn the bathroom lights on without touching every option !! These are minor niggles but what you would expect on a 5*.

Everything was perfect! Location, breakfast and Staff were wonderful! Thank you very much. Will be back again. A la carte Breakfast was outstanding and the hotel is located directly by the beach. We felt right at home and would stay here again.