Hyatt Regency Indian Wells Resort & Spa

Great atmosphere, clean rooms, and fabulous pools. Lots of kids and a separate adult pool made all better. The best pet friendly hotel in the area. Great location and the friendliest employees! We 100% recommend this hotel!

Enjoyed my convention even more because of this location. While the rooms were slightly dated. Very plane doors for a upscale hotel. I know first world problems. The wood paneling and bathroom was perfect. The food service for our meeting was on par with the best I have enjoyed at many Ritz. The pool and work out facility was first class. Used both twice during my two day stay.

This was a great family friendly resort. The staff were very friendly and helpful. The resort and pool area were very clean. I would go again

Fantastic resort for a family vacation. We used a suite upgrade and stayed in the Champions Suite on the fourth floor, and had two balconies with views of the waterslides. The kids were ecstatic with the size of the room, and my husband and I liked that there was a full size fridge, microwave, coffeemaker, and a six person dining table. There were also two fullsized bathrooms, with the master bath including a tub. We had a king sized bed in the bedroom, and the kids slept on the sofa bed. The waterpark was the main attraction and our kids loved the lazy river, both waterslides, and the various pools. It was nice that there were smaller pools you could go to if you wanted a quieter experience. There was also a tot area with a smaller waterslide and splashpad and wading pool. Room keys were on the wristband, so you could wear that while swimming and not worry about losing your room keys. Globalists get free breakfast for two adults and two kids. During the week, there's regular restaurant service. On Fridays, Saturday and Sundays, there is a buffet brunch and that was much better than the weekday breakfast. Globalists also receive free access to the spa area, which was nice. Staff was all very friendly and kind and eager to help, which made the experience very pleasant. We hope to return next year, but we'll bring water shoes next time -- the pavement gets hot and sometimes you exit the lazy river or pool in a different area than where you left your sandals.

Been bringing our family to this Hyatt as a family tradition for the past 13 years, I never imagined I would be writing a review like this. We loved this hotel, looked forward to staying here every year, and raved about it to our friends and family. Unfortunately, this stay was so disappointing that we will not be returning. Our experience was unacceptable! We were given an upgraded room when we checked in which was a pleasant surprise. It had a beautiful terrace and view of the pool. Not long after settling in I looked around the room where I noticed bugs/insects all over the ceiling edges. We were understandably uncomfortable and asked to be moved. Packed all our things moved to the second room. As we start to look around this room it also had bugs/insects in the corners, tons of dust on the lamp, dust bunnies on the walls, and dirt on the trim of the floor. At this point it is 10:00. Guest services sent o it someone to clean it and said if we wanted to move in the morning we could. We woke up in the morning in hopes to move because the condition of this room was horrible the door didn’t shut all the way air conditioning wasn’t working great, tape over the sliding door corner and a view of the parking lot. Here we are now moving again to another room… this is the 3rd time! Now in the room before we move everything down from the 3rd floor to the 1st floor I do an inspection before we lug everything down while there were no bugs that we noticed, the cleanliness was still completely unacceptable. The room looked as though it had not been properly vacuumed or cleaned. There were sunflower seeds and other debris on the floor, significant dust throughout the room, and food stains on the curtains and floor. I called to have someone come in and vacuum… I am sooo done at this point. Like am I on candid camera this is insane! Someone did come out to vacuum but honestly the room still felt so dirty! I was very apparent this wasn’t just an isolated issue with one room — every room we were moved into had noticeable cleanliness problems! This was not a minor inconvenience or one bad room. We had to move three times and encountered serious cleanliness issues in every room. We also ordered poolside food service twice, and both orders were incorrect. Is anyone paying attention! What makes this experience even more difficult to understand is that the hotel was reportedly at only about 20% occupancy during our stay. With the property nowhere near full capacity, there is simply no reasonable explanation for why multiple rooms would be presented to guests in this condition. At a hotel that positions itself as a high-end luxury property, cleanliness and attention to detail should be non-negotiable. That should never happen at a 5-star luxury hotel! I do want to make clear that the employees we interacted with were friendly and provided good customer service. Our frustration is not directed at the individual employees who tried to help us. The issue is the overall lack of cleanliness, quality control, and attention to detail that we experienced. And to top it off! We are Hyatt card holders we have had the parking/resort fees waived as such. When checking out we’re smacked with a $139 fee. Unbelievable! You’d think they would have waived that this time after a terrible experience we had, but no! After 13 years of loyalty, I am extremely disappointed! We have spent years telling people how much we love this hotel and encouraging others to come here. We genuinely looked forward to our stays. As we checked out my husband and I looked at each other and said we are done coming here! I sincerely hope management takes this seriously!