Went for a weekend staycation with my kids (4.5 years and 18 mo), stayed for two nights. POOLS: The pool area was perfect, not too crowded plenty of different pool areas to spread out. Splash pad and wading pool were hits for my toddler, while my older daughter loved the lazy river. We brought our on floaties but did not have to because there seemed to always be a few available. My older daughter was sad she wasn't tall enough (42 in minimum) to ride the smaller slide but we saw other parents taking their little ones with them on their laps, though not sure that was safe so we did not opt to to that. Lots of people got there early to claim chairs especially around the lazy river. ROOM: VERY SPACIOUS and seemed newly remodeled. We were kindly upgraded from a two queen room to a two KING room. Very clean. Bed comfy. Great blackout curtains. There was only a bench and stool though to sit on next to a rounded table. Wish there was a more comfy chair to relax in. SERVICE: Everyone was very helpful and nice at the front desk. Housekeeping was fast and efficient. Shout out to Nigi for making our stay extra special with some extra snacks for my girls and granting us an early check-in! PARKING: EV Charging on site for free! There were at least 8 spots but since there is no regulation on how long you are allowed to park there. We noticed some cars parked there and never move all day and night, basically occupying a precious spot unnecessarily. FOOD/DRINK: The food and drinks at the pool area were not so great. I saw the bartender spill a good 15% of the liquid content of my drink as he was pouring it in my cup and then just top it off with ice. We got the loaded fries with carne asada, which looked better than they tasted. The meat ($7 extra) was very very salty and almost inedible. OTHER AMENITIES: - Gym was great, love that it was open 24 hours as I went at 11pm both nights. Clean and well equipped. - They had a movie night on the lawn both nights. Sign said "7:30pm" so a bunch of families came but nothing was happening and no staff was there. So we called to ask and someone eventually came at 7:50ish to tell us someone else would be coming soon to get the projector up when it was darker. No big deal, but maybe the sign could have said "movie at sunset". - Tennis courts were open and had pickle ball and tennis equipment out to just pick up and start playing. Had fun trying pickle ball for the first time! We read there was construction going on, but did not notice any. Seemed like most areas were done being remodeled. All and all, highly recommend and will be back again next summer hopefully!

Watch out for fradulent charges!!!! Someone was able to make a $1,604.62 purchase at the Citrus market and charge it to my room!!!! I went to the Hyatt Indian Wells to celebrate nurses' week and Mother's Day. I checked in on Friday. The room I had reserved was not available anymore, so I was given an upgrade which was very much appreciated. However, this whole experience was marred. We checked out on Monday. Upon checkout I discovered a charge for $1604.62 from the Citrus Market that I did not make. I pointed it out to the person who was checking me out. He removed it. The next day I received an email asking me to endorse this charge since there was a signature on it. I replied and said that it wasn't me and I wasn't going to endorse it. I called the Hyatt throughout the day on Wednesday and finally got through later that afternoon. I spoke to Justin and he told me he would call back after an investigation. He called back and told me that someone had purchased sunglasses at the Citrus Market and the charge had been refunded. I asked for itemized receipts of my whole stay which he emailed. I asked him if there were protocols in place when a person makes a large purchase. He said there was. I'm not sure how a tab of $1,604.62 was allowed to be made without checking ID. I guess you can just charge any room you want! Then, some unsuspecting victim has to deal with the outcome. There were two other fradulent charges on my room from the Road Runner cafe. I requested a refund for those charges and no one has replied to me. I also made a police report. Is some scammer going out and living their best life on someone else's dime? Was this a mistake? Or an inside job? Who knows! It's a really unfortunate, stressful, and inconvenient situation. It's such a shame! It's a beautiful property and it costs a pretty penny to stay there. It's great for families. Unfortunately, my confidence in Hyatt Indian Wells has been lost! If you stay there make sure you keep ALL receipts and go through your bill with a fine toothed comb.

This was the fifth year we have gone to this Hyatt resort for my birthday and each year our stay has gotten better and better. Even though they still had some renovations going on you wouldn't have known it. They have given the hotel a great refresh. The staff, as always, are great, very helpful and very professional. If you are going as couple to have a quiet getaway I do recommend staying the beginning of the week as it does fill up with families on weekends and long weekends. And it is understandable why, it is a great resort for families as well.

Despite a very extensive renovation, this hotel looks very dated and in need of a renovation. There is no concierge to help you. I tried calling the hotel many times in advance of my stay. All you get is an annoying AI voice. Highly disappointing. When you charge five star prices, you expect five star rooms and food and service. This fell well below expectations. Very very mediocre. There are far better places to stay than this hotel. The air conditioning went on every half hour VERY LOUDLY...and so a decent sleep was impossible. Could not wait to leave.

Starting from how clean and big our room was, my family and I had a wonderful time/vacation celebrating my sisters bday and also Mother’s Day . We had dinner and spent our day in the pool which all the kids had so much fun