Victoria-Jungfrau Grand Hotel & Spa

Amazing dinner and wine and view!! And Ferit did an excellent job- highly recommend!!

She is Very cooperative, helpful and smiling all the time . Believe me, it is the soul of the place

My wife said “This is the nicest hotel we have ever stayed in” which is a strong statement given the places we have been to. The building, amenities, and the rooms are outstanding. Only issue I can think of with the room was our “king” bed was literally two separate twin beds next to each other with seep twin sheets and comforters. We could not sleep next to each other or we would fall into the crack. The level of service from the hotel staff was the best I have ever experienced. From the moment we walked through the front door they looked for ways to assist. Including the person who checked us in giving us a quick tour with information on the hotel/restaurants and walking us all the way to our room. Our luggage was delivered literally as she was walking out of the room. The breakfast buffet is one of the best I have experienced. Only serious issue we had was at the terrace restaurant/bar as the service was not up to par for a hotel of this class but I have done a separate review for that establishment as I thought it was an issue specifically with them and not with the hotel itself. Would highly recommend and if we go back to Interlaken we would absolutely stay here again.

For a special birthday we decided to go there: la terasse brasserie - after arrival had to ask for the wine menu - ordered a nice bottle of veuve, took 15-20 mins to arrive. we also ordered an apero plaettli to go with the champagne, that came when we were almost finished with the bottle - we had to top up, re-pour our own glasses, no one seemed to pay attention - we ordered our food - my son ordered a beer, we had to ask twice (30 mins, later) before it came (they forgot) - the starters and main course where mediocre / so so - we had to ask once our wine glasses where empty if it could be filled up - never an ask “how was it”, “did you enjoy” or “would you like something else to drink” ? - waiting again and we had to ask if we could have a dessert - restaurant was empty by then… still no focus on the clients… - asked for the bill, they apologized for the service and took the desert off the menu - what difference does that make if you eat in a brasserie for chf584 - in one world TERRIBLE SERVICE for such a place, for sure will never go back there - when leaving no “thank you for staying with us, come again soon” - in my opinion this staff has no proper education. ridiculous - to top it off, went downstairs to the parking and could pay in any electronic form. thank god I had 2x chf5 coins… A disappointment all the way

Our recent stay at the Victoria Jungfrau Grand Hotel & Spa was truly exceptional. The hotel is the epitome of elegance and beauty without ever feeling pretentious. From the moment we arrived, everything felt luxurious, welcoming, and thoughtfully designed for both adults and families. Our family suite included a small balcony with a stunning view of the Jungfrau mountains, which made every morning and evening feel special. The service throughout the hotel — including housekeeping — was outstanding, and every staff member we encountered was warm, attentive, and professional. The amenities at the hotel are incredible, and our family took full advantage of them. Our daughters (ages 4½ and 9) absolutely loved the amazing kids club, which is set in a charming storybook-style separate house complete with an outdoor playground. It was one of the highlights of the trip for them. The spa and pool are also the epitome of luxury and provided a perfect place to relax after days spent exploring the mountains. This is honestly the most beautiful and luxurious hotel I have ever experienced, while still being incredibly family friendly. I highly recommend this hotel for families or adults looking for a luxurious stay in a breathtaking setting with easy access to quick train rides to countless mountain adventures throughout the Jungfrau region.