Victoria-Jungfrau Grand Hotel & Spa

During our two-week European adventure, we stayed at this hotel for two nights. I had booked it back in December, so you can imagine my excitement about our stay. The rooms were gorgeous, the food and drinks were fantastic, the spa was beautiful, service from most staff members was excellent, and the views were also jaw-dropping. However, I’m not sure if the splurge was worth it. Our first day was a bit of a letdown. The AC was leaking, and when I took a bath, I discovered black mold was rising up from the drain. I suspect that the bathtub hadn’t been used in a while, and housekeeping hadn’t been diligent in cleaning the drains. We ended up switching rooms, and everything was fine after that. I do feel that they should have given us more for the inconvenience besides an apology and a new room. Another issue we encountered was the service. We dined at the Brasserie Terrace and had cocktails at the piano lounge on separate nights. I’m not sure if it was because it wasn’t peak tourist season, but the service was slow. For dinner, it took a while for the servers to notice that we were running low on beverages several times, and we had to ask twice to get the dessert menu. The same thing happened at the piano lounge; it took a while for us to get drinks and to receive the bill.

Beautiful, historic hotel with large rooms and stunning views. The breakfast room is gorgeous and the food is great. Didn’t use the spa or pool but they looked very good. Excellent location to explore Interlaken on foot—would definitely stay again.

Had the chance to stay here on an excursion after a conference in Zurich. The hotel was everything and more than I expected. Very nice! Staff was most helpful, rooms were spacious and well set up, meals and drinks were excellent. Would recommend to anyone staying in the Interlaken area.

Nice place, Rodolpho was very attentive.

While it may seem disingenuous to rate a hotel with all 5's, a perfect score, but this hotel property is really just PERFECT!! We enjoyed our room's view facing Mount Jungfrau, where we watched the parasailers descend into the park throughout the day. But, in addition to that, everything else was just perfect. We were welcomed upon our arrival by a very warm, friendly and professional staff, including Julia Struempler who made it clear to us to call on her if anything was needed. But, we never needed anything! We enjoyed a very large and immaculately kept suite with water being replenished twice each day, which was always appreciated. Christine in the Spa along with the rest of the Spa staff, was fantastic and our spa treatments were just what we needed after a long day of travel. Honestly, we have nothing but positive reviews for this property and its staff, even including the chef who presided over the breakfast buffet and took the time to explain some of the items (and there were so many items to choose from) that were available. The pictures do not lie; this property is as beautiful in person as it is online and we will look forward to staying here again.