Garden & Villas Resort

Dear Botania Relais & Spa Team, I had genuinely hoped to write a five-star review after our stay. Your hotel is beautiful. The gardens, the atmosphere, the restaurant, and most importantly the people who work there made our holiday very special. I would especially like to thank Nico and the entire restaurant team for their kindness and professionalism. I would also like to mention the second driver who welcomed us on Ischia—he was courteous, professional, and represented the level of hospitality we expected from Botania. Unfortunately, one experience changed our overall impression. We chose to book our transfer through the hotel, even though our previous hotel’s concierge in Rome could easily have arranged the same journey. We chose Botania because we believed that a transfer organized by a five-star hotel would reflect the same standards of service, professionalism, and, above all, safety. Instead, the driver arrived almost an hour late, spoke to me rudely, refused to help with our luggage, saying, “I’m a driver, Madam, not a porter,” and then drove so aggressively that, for the first time during our entire trip to Italy, we did not feel safe. Later, my daughter told me that she had spent the journey praying that we would arrive safely. After arriving at the hotel, I immediately informed your staff about what had happened. I was told that the driver belonged to an external transportation company and that the management would contact me the following day. No one did. The day before our departure, I raised the matter again myself. However, the conversation with Resident Manager Anna De Siano only took place during our check-out. What disappointed me most was not the driver’s behaviour, but the way the situation was handled afterwards. At no point did I feel that anyone was genuinely interested in understanding what had happened or how it had affected us. The discussion quickly focused on offering a €40 discount on a transfer that had cost approximately €290. For me, this was never about money. I simply hoped for a sincere conversation, an acknowledgement that what happened was unacceptable, and an understanding that when a guest books a service through a five-star hotel, that guest places trust in the hotel itself, regardless of whether the service is provided by an external company. Mistakes can happen anywhere. What defines true hospitality is how those mistakes are handled.

Upscale, lovely hotel with a sprawling layout and lots of charming common areas, such as the stunning bar and pool areas. Our room was elegant in an Italian coastal chic kind of way and it was spacious and luxurious in its design. Service was incredibly friendly and just outstanding in the most earnest way possible. Loved the breakfast, the drinks and casual pool side dining, Few notes - shuttle is great but hotel is not super walkable to off site dinner etc (taxis are easy but pricey). Its an incredible property with hills, etc, so while they do their best to get people around with golf carts on request, i would not go out of my way to recommend to anyone with mobility issues. Food was generally great but our on site dinner was not our best meal ( pool side restaurant not the fine dining option). Overall - outstanding and unique expirience that i would love to return to!

Although the service outside the room and dining was excellent, we felt that the room was somewhat spaciate: 1. Chromecast was only given to us in request and only worked for a couple of hours then failed 2. Many of usual bathroom amenities where missing, for a Leading Hotels of the World. No snacks. 3. Limited TV channels in English. The only tv channels available were the news. TV was a 55’ small incompatible with Apple IOS. 4. Specialty eggs at breakfast where charged extra 6. Limited room service menu. When i asked for a spaghetti carbonara, this was refused even through this used the same ingredients as at breakfast. 7. Made the staff aware, really could not care about my remarks during and after the stay. Don’t get me wrong, the setting is beautiful, but the resort felt more like a resort in Egypt that in Italy.

A 5 star experience, wanted for nothing, all staff from housekeeping, gardening, front of house, cocktail creations, chef, breakfast and dinner team. We were spoilt for 10 days. Thank you.

Spent 5 nights here after a week in Positano and before a couple of days in Naples. What a wonderful tranquil experience in a beautiful setting with outstanding service. Lovely warm 20m length outdoor pool and quiet immaculate gardens with lots to discover round hidden corners. All the staff were super helpful. Beautiful cove beach only 10 min walk away which was fabulous for swimming in. Highly recommended.