Secrets Playa Blanca Costa Mujeres

The most amazing experience. The resort was absolutely breathtaking and the service is impeccable. Paula Suaste was the absolute BEST!! Definitely recommend staying here.

*Resort - absolutely beautiful, lush and very clean with a relaxing/spa like vibe *Rooms - stunning, clean and well equipped. We ended up in Building 1 - which was beachfront. The bed was comfortable and we really enjoyed the tub and bed on the balcony. Loved that location. Close to all of the preferred spots and the bali beds on the beach. Perfect view! *Staff - attentive, kind, friendly, and accommodating. All stand outs! Fernanda, our pre-concierge was great and she arranged things before arrival. Ana & Leticia, our butlers were fabulous and able to make various arrangements including a late checkout. They were all very good from maids to bartenders to waiters to beach staff. *Food/Drinks - fine/good. Oscar at Himatsu did an incredible show at the teppanyaki table and the food was very good ! It was our absolute favorite meal! The buffet was good with a wide variety. Surprised that there wasn't much seafood there-even at Oceana. The Italian and Mexican restaurant were good. Drinks were ok. Much better at the preferred bar. *Preferred - ABSOLUTELY recommended! It gave us access to the preferred pool which was calm and relaxing. We really enjoyed the preferred bar - top shelf alcohol. Oscar at the preferred bar was very friendly, knowledgeable and helpful! We loved him! They also had a little snack room that we could just pop in and grab something. *Pools - The chair game is a real thing here. The public pools were very loud and lively, which was not what we were looking for. We really liked the preferred pool and we were able to snag chairs. The jungle pool was very cool, too. You literally felt like you were in a jungle. There were some mosquitoes - we just spent a morning there. It was very quiet. We got to the jungle pool at 7 am in order to get free chairs. Most at that pool are bali beds that you have to rent. *Beach Bali Beds - I absolutely thought it was worth $95/day. We rented them every day we were there. You could leisurely have breakfast and then get there when you wanted to. It was already reserved for you. The ceiling of them is slatted, so you still need to wear sunscreen. Tell other guests to bring a stanley or yeti, drinks melt fast. I kept cold water in mine. The staff at the beach was excellent. They brought us a cooler full of water bottles and beer. They checked on us periodically to see if we needed drinks or anything else. *Beach - very pretty. There was seaweed, but you're at the beach that is going to happen. They cleaned it early every morning. There was some feces in the ocean. If you google it, it says waste water from Isle Mujeres or manatee waste. I guess just take your pick.We saw 2 pieces in our 5 days at the beach. Overall my 2 daughters and I had a wonderful, relaxing, enjoyable and bonding trip. That's what we wanted!

From the people, to the food, this resort is Class A1! Doesn't matter if you're at the pool, the beach, or getting a bite to eat, everyone is ginuwinely polite and ready to help you. Got a couple photos with some of our favorite employees, Angel and Sixtoe. Really they all deserve the recognition because those employees are what brings us back! Excellent crew!!

The wife and I selected the Secrets Playa Blanca Costa Mujeres for our 20th Anniversary trip. We opted for a junior suite with preferred club option. We were in building 4 facing south with an incredible view of the ocean and Isla Mujeres on the horizon. We thought the preferred club option was well worth the price paid. Our butlers, Miguel and Martin, were very attentive and made the stay welcoming. They provided everything we asked and were always ready to lend a hand. We appreciated access to the preferred club pool as it was a little quieter than the social club pool (think party pool) and the infinity pool. The only thing it was missing was a swim up bar but the pool service was so good that I didn't even notice until about day 5 that we didn't have a swim up bar. Angel was a great help as pool concierge and Antonio was always around with another drink. His ability to remember names and drinks amazed me and we let him know ($$$) how much he was appreciated. The food was outstanding but our favorite restaurant was El Patio. We had Luis Antonio both times as waiter and he was perfection. We fell in love with the young man and hope he is still there on our next trip there. The only two less than ideal things were one bad margarita at Rendezvous Bar, when I say bad I mean bad. Had I paid for the drink, it would have been sent back. We just didn't order another and headed back to the room. That said, one bad drink over a seven day period isn't a bad thing. It happens. The other negative is the beach. The sargassum (seaweed) was uncontrollable and did not smell very good. This is really out of the resorts hands as it would be a never ending job keeping it off the beach but it was really unpleasant. The beach also had dunes with weeds growing on them that blocked the view of the ocean from the second row of palapas. I didn't understand the reasoning behind them. The sand was incredible and the beach has so much potential, it could be absolutely stunning with just a little work and luck. Overall, we couldn't be happier with the resort. It is everything and more that they advertise. I highly recommend it and we plan to return soon.

Our Baecation trip was phenomenal! My husband and I never double back to resorts but we went to this resort in 2024 for our 10 year anniversary and booked for this year 2025 when we got home. This year we bought two other couples to experience the best resort of all time. The level of customer service is incredible!!! First of all, hats off to the staff! They truly make you feel special and appreciated. Our Butler Eddy and Eduardo we top of the line and half the reason we came back. Service was flawless and the first visit some of the property was not open. This time the spa was fully operational and it was well worth the wait! Big shout out to Monica and Daniel in building 2 for helping with booking spa treatment and hydrotherapy. Daniel at the preferred pool went above and beyond for our group, helping with towels, food, drinks, and chairs. Lastly Eddy ensured our anniversary trip was nothing short of Romantic! Rose petals, sparkling wine, soaker tub, ballon’s! He went all out and we cannot thank him enough! We are already planning our next trip “home” aka Playa Blanca Costa Mujeres! Thank you to all the staff at the preferred pool and the jungle pool!!!