Cheeca Lodge & Spa

Had stayed here before a number of times years ago for anniversary. Came back this year for out 49th anniversary. Arrived and front desk folks were wonderful.Gave my wife a glass of champagne. Forgot how far rooms were from the main lodge ....restaurants and pools. Drove to room. There were no signs anywhere other than on actual buildings to find your way. Had a third floor room. LOL no one mentioned elevator so walked the bags up a flight and realized this was impossible. Went to find elevator. It had an out of order sign on it. Drove back to main lodge to bitch and was told sign was from day before. Its 88 and humid. Already brought bags up. Air was not set. ...Day 2 now 5:30. Returned to room. Going out for anniversary dinner. Room still not made up. Toilet seat broken. (usable) The grounds get C plus. Water features need to be cleaned of foliage. .... The employees have been terrific. FYI A place that gets $22 for a 4 oz plastic cup of Pinot Grigio at the pool thinks alot of itself. This place may be living on its previous reputation. Day 3 Woke to the sound of gas blower outside of room. Cant make it up....Ridiculous *** The front desk and restaurant employees were wonderful.*****

Our stay was very nice and we were fortunate to be given an upgrade to a nice ocean front room with amazing views of the ocean. Food was exceptional in all of the places we ate, including poolside. Staff was really nice and accommodating throughout the stay. But there is one issue with the hotel that needs to be addressed. One of the big reasons we chose Cheeca Lodge was because of the snorkeling tour right off the back of the hotel. The issue is the company they are partners with books a snorkeling tour (shorter) and snorkeling/sand bar tour (more money & longer) at the same time. They then make a business decision (fair) just moments before the tours commence and only take one of the boats and the snorkeling tour gets axed. This happened both Saturday and Sunday (us). They offer you the ability to upgrade free of charge, but we didn't have the extra two hours to dedicate to a sandbar as we had to leave that afternoon. It's not fair to guests to offer this option for clients who just want a simple day of snorkeling vs partying on a sand bar after snorkeling. The company reserves the option to go to a scaled back snorkeling location (one windy days) which we were fine with, but my guess is they want the higher paying tour to remain in tact. So overall great stay at Cheeca, but the snorkeling offering is a major gamble with how the partner operates. Make sure to look at how both tours are offered at identical times....

We had a wonderful stay at Cheeca Lodge & Spa. The staff was warm and attentive, and the property was beautiful and relaxing. Jessica at check-in stood out—she was incredibly helpful and made sure we got the exact room we were hoping for, which made a big difference in our experience. One minor issue was the A/C in our room stopped working one night, but it was quickly addressed and fixed the next day after we reported it. Overall, everything was handled professionally, and we truly appreciated the hospitality. Keep up the great work, and thank you for making our stay memorable!

The Cheeca Lodge is in a beautiful setting. However, the service level for the amount this resort is charging is not acceptable. We had multiple service issues including no water in the room; no blow dryer in the room; long waits for luggage delivery and vehicle retrieval; poor shuttle service; and absolute chaos at check out where a sea of humanity was waiting in the lobby to check out. We actually retrieved our car ourselves rather than waiting 30 minutes for valet and loaded all of our luggage ourselves. This is not a luxury experience and be aware not to pay luxury prices at this resort.

Great resort with a lot to offer. With golf, tennis, kayaks, paddle boards, fishing, and more this place has so much to offer within its resort fee. The rooms are lovely and the pools were great. The adult only area is also nice for parents to sneak away when possible.