We stayed here for a wedding for two nights. The check in and check out process were riddled with incorrect charges and poor customer service. While the rooms and property are aesthetically pleasing, the property needs a significant deep clean. Overall the location is beautiful but the staff needs customer service training. The only good customer service we had came from our server Lexi when we dined at the restaurant on property.

Love the location amenities and distance to the beach. My family and I prefer to stay at wild dunes every year. The pools are great with food service close by. The rooms are comfortable. Just wish the price and parking were better.

Amazing resort. Super friendly staff especially Hayden who resolved a tricky issue for us. Suzanne, the concierge, is a treasure as well as all the parking guys! I would not stay anywhere near Charleston except here even if the pools were a bit chilly. Can’t want to go back

Isle of Palms is a lovely resort area about 30 minutes from Charleston. Very quiet with lots of stately homes near the beach. The beach is very long and deep with soft sand, but bring water shoes or sandals because the sand can get very hot and lots of broken shells in some areas. The resort is actually like a campus with several types of rooms in different buildings. The main building houses the convention rooms. We stayed in a mini apartment with a kitchen. A little dated, but nice. There is a small mall with restaurants and shops and the main pool area. There is also a separate aquatic center with lap pool. Other smaller pools, including an adult only are spread around the campus. We can not understand why some resorts do not provide sufficient shade for those of us who wish to protect our skin. The pool areas should have at least three times the number of umbrellas, and the umbrellas should be large enough to cover two lounge chairs. We saw many guests who were frustrated by the lack of available shade. The resort should make a small investment in the health of its guests. There were gazebos to rent at an exorbitant price that apparently nobody was willing to pay. Beach chairs and umbrellas were also pricey. We spend many weeks at all inclusive resorts in Mexico. Why are American resorts unable to provide the same quality of service as is routine in Mexico? Is it a lack of commitment? Training? Culture? Although folks at Wild Dunes were friendly, they lacked any understanding of what service at a high end resort looks like. When we first drove up to check in, 3 healthy looking young men were huddled at the podium. Not one offered to help us unload luggage. The same was true when we checked out. On two occasions we tried to call the front desk and no one answered the phone. There was very little service at the pools either. In summary, it looks nice but we would not return.

Ryan and Owen at the valet were amazing! They helped get all of our bags, guided us to our room and made sure my 11 month olds bed was ready for his much needed nap! Thank you so much for being so helpful. It can be very difficult traveling with a tired baby!