Park Hyatt Istanbul - Macka Palas

Park Hyatt Istanbul was a great experience for me. The hotel is located in a building that was converted into a hotel, and I love the heritage that is visible throughout the hotel. The room was amazing, with own Turkish bath inside the bathroom. The whole room was spacious. My only disappointment was that I booked this stay through the Hyatt Privé program, where I received $100 property credit. I wanted to use this credit in Cipriani (one of the hotel restaurants). However, the staff advised me that I cannot use my credit in that venue. On the hotel website and everywhere, Cipriani restaurant is advertised as one of the restaurants WITHIN the hotel, so I assumed it was possible to use the credit there, but unfortunately not. It was never mentioned that this credit cannot be used there. I would have appreciated more transparency on this. Overall, it was a good stay.

I had an absolutely fantastic stay at Park Hyatt Istanbul Maçka Palas. The hotel is stunning, combining timeless elegance with modern luxury, and every detail reflects true five-star standards. The staff were extremely attentive, professional, and genuinely caring throughout my stay. The housekeeping service was particularly respectful, discreet, and available at all times, ensuring the room was always perfectly maintained and comfortable. A very special thank you to Murat, the concierge, who went above and beyond to make my stay exceptional. His professionalism, warmth, and outstanding recommendations truly elevated my entire experience. I would also like to warmly thank the entire front desk team and all the staff (Socialista included) for their kindness, efficiency, and constant dedication to guest satisfaction. I cannot recommend this hotel highly enough and very much look forward to returning. Warm greetings from Hong Kong.

My husband and I had a truly wonderful experience at Park Hyatt Istanbul - Macka Palas. From the moment we arrived the service was exceptional and genuinely heartfelt. The outstanding hospitality and attention to detail is truly amazing. The level of care, warmth and professionalism made our time at the hotel unforgettable.

My favorite 5-star hotel in Istanbul - possibly the world. From the moment I arrive, I feel as though I am home. I feel instantly relaxed. The staff takes care of my every need. There is no pretense, no trying to impress. They are genuine, professional and kind. What I love about the hotel is the understated elegance. It is not flashy or fake. The rooms are immaculate and beautifully designed. My suite has a Turkish bath and steam room. Service is perfection. I had not been to the hotel in more than a year and they remembered me as if I was there only yesterday and actually gave me my favorite room. I would give the Park Hyatt Macka Palas 7 stars.

My husband and I recently had the pleasure of staying at the Park Hyatt Istanbul – Macka Palas from November 13 through November 23, and we felt compelled to share the extraordinary experience we had during our visit. We travel frequently and have stayed at many Park Hyatt properties over the years, yet the level of service, warmth, and genuine hospitality extended by your team in Istanbul was truly unparalleled. We originally planned to stay at the property for only three nights, with a reservation at another hotel beginning on November 16. However, within minutes of arriving, it became clear that the Macka Palas team was exceptional in every regard, and we decided to remain for the duration of our stay. From the moment we exited our transportation, we were welcomed with gracious and heartfelt service by the Bell and Door Staff. Murat, in particular, was the first to greet us and set the tone for what would become the most memorable hotel experience we have ever had. His professionalism, kindness, and pride in his work were evident from the start. Upon entering the lobby, the entire Front Desk team greeted us by name as though they had been anticipating our arrival. Arzu warmly escorted us to our upgraded room, thoroughly explaining every detail and expressing sincere happiness that we were there. Her enthusiasm and personal connection instantly made us feel valued and at home in a way we have never experienced before. Throughout our stay, Arzu continued to brighten our days—from sharing an unforgettable orange cappuccino with us at Kapicciiinoo, to gifting us thoughtful Park Hyatt keepsakes, including local Evil Eye charms and personalized items that we will cherish forever. Breakfast each morning was equally outstanding. The entire restaurant team exuded joy and passion for their work, creating an atmosphere that energized us daily. The food offerings were exceptional, and no request was ever too much. It was clear that every staff member sincerely loved serving guests. We were also honored to meet Mr. Erhan Yurtsever, whose warm welcome, kind smile, and genuine engagement left a profound impression on us. His leadership is clearly reflected in the attitude, enthusiasm, and unity of his entire team. The Guest Services team consistently surprised us with handwritten notes, thoughtful amenities, and warm gestures that made every return to our room special. And we must express our deepest appreciation for Selime and the housekeeping staff, whose radiance, kindness, and joyful spirits made us feel like family. Our daily hugs from Selime became something we truly looked forward to. When it came time to depart at 2:00 a.m. on November 23, your team orchestrated everything seamlessly. Murat was waiting to help us and honored us with the beautiful Turkish tradition of pouring water as we left—symbolizing a safe journey and wishing that we “go like water and return like water.” It was an emotional and meaningful farewell that we will never forget. Hyatt, you should be incredibly proud of the team at the Park Hyatt Istanbul – Macka Palas. Their passion, professionalism, authenticity, and heartfelt hospitality far exceeded anything we have ever experienced in luxury travel. We left feeling as though we were saying goodbye to family, and we have already booked our return trip. To Mr. Yurtsever and the entire Macka Palas team: thank you for creating a memory we will cherish forever. Your hotel is more than a destination—it is a home filled with warmth, pride, and extraordinary people. With our deepest appreciation and respect, Kevin Becker & Seth Thomas Farmersville, Texas, USA