Park Hyatt Istanbul - Macka Palas

My wife and I spent four nights at the Park Hyatt Macka Palas in mid August. It was easily one of my best hotel experiences ever. I was impressed by the genuine concern and care of all the staff members who always greeted my wife and I with a smile and a willingness to make our stay a pleasant one. My upgraded room was spacious and immaculate. The restaurant options were great. We also spent several evenings enjoying cocktails and food, as well as the spectacular view, at the roof top bar. I highly recommend staying here for an authentic taste of Turkish hospitality. RonH

The attention of Senol from the Concierge was superb. He’s extremely meticolous and dedicated. I wouldnt hesitate to highlight him as the best employee of the hotel. Well educated, savvy and emotionally intelligent. He made our stay in Istanbul a richer experience and a more delightful one, if possible.

This hotel is a gem in the heart of Nisantasi. It almost has a Zen atmosphere in the middle of Nisantasi. Staff is super attentive and helpful and my room was just awesome. Super clean. Would love to come back again.

I would rather not day anything and waste further energy of remembering the stay. However the stay at Hyatt house Gebze was fantastic!

Avoid Park Hyatt Istanbul – Maçka Palas. I rarely leave reviews like this, but the service we experienced was unacceptable for a hotel claiming to operate at the Park Hyatt level. We were staying at the hotel and went to the rooftop bar at 10:28 PM. Despite the bar officially closing at 11:00 PM, the staff refused to serve us and spoke to us with an astonishing level of arrogance. Apparently, being an actual guest of the hotel makes little difference. We then went to reception expecting at least some understanding. Instead, Mustafa Dalay treated the situation almost as a joke and effectively suggested that we should go to sleep instead of trying to order a bottle of wine. That response was frankly insulting. We stay at Park Hyatt properties regularly and have never encountered anything remotely like this. Luxury hospitality is not only about an expensive room or a beautiful building — it is about how guests are treated. On that point, this hotel failed completely. For us, this was our worst Park Hyatt experience to date, and we would not return. There are far better luxury hotels in Istanbul where guests are actually treated with respect.