Pera Palace Hotel Jumeirah

Pera Palace was an obvious choice for us, as we are interested in the history of the twentieth century. A lot of great people have been guests here. While the hotel exudes old world charm, it has the modern facilities one would expect from a contemporary establishment . Breakfast at the Agatha restaurant was top notch. The people at the hotel went out of their way to make our stay comfortable. Whether it was the smooth check in and check out( thank you Tekin and Hande!) or every time we needed a cab, we were helped out promptly by the cheerful folks in the lobby. We really enjoyed the tour of Kemal Ataturk’s room conducted by the vivacious Ms Esma. We learned more about one of the great world leaders and also why the people of Türkiye revere him so much.

Knew this hotel would be special but did not realise it would be that special. The history of the Pear Palace is well known and this aspect is accessible to both the guests and the public. There was not one member of the hotel staff that was not helpful or professional. When I realised Besiktas were playing at home I asked about getting tickets but was told it was nearly impossible at such short notice given the security concerns in Turkish football but if I had asked them a few weeks before i arrived they would probably been able to assist....and I have every confidence that they could have. The staff were that good.

It was lovely. Mr Şevket was so nice and we take chai tea latte. We really like it. The place decorated is sooo cute and elegant. Definitely recommend

We loved our time at the Pera Palace. The staff work incredibly hard and our experience staying at this historic hotel lived up to our hopes. Betül in the Orient Bar/Lounge on an evening was excellent, thank you for looking after us so well. She should be commended by management for her hard work and dedication. Arriving very late in the night, and tired, we were treated to a trip in the historic lift up to our room - what a wonderful surprise and a great start to our experience. Breakfast was good although we felt it was a bit on the expensive side (25 euro per person) given that it was self service. We did our research based on previous reviews about noise - we stayed in a golden horn twin room on floor five which was on the motorway side, but the windows blocked out any sound, we had no problem at all. The room was large and beautiful. The communal areas of the hotel were always tidy and clean - we spent time admiring all the amazing historical artefacts and paintings. It really is a beautiful space to be in. Lack of attention to detail at times has meant we’ve given a four star rather than five star review - for example with housekeeping: our toilet roll was not replaced two days in a row, despite the empty toilet roll holder being obvious. Small things like this do matter when you’re paying for a five star experience. Otherwise we could not fault it. Thank you to all the staff. We hope to return one day!

While the hotel looks glorious in pictures, in reality it was disappointing - certainly not delivering a 5 star experience. Clientele - It seems to cater for cruise ships and large tour groups which constantly clogged the entrance, reception and lifts. When the 1st floor Ataturk rooms were open it was tourist central. Amenities - The room was satisfactory, but trying to use the downstairs lounge was often problematic - if the seats were not full of tour groups, the staff would ask you not to enter as afternoon tea was being served. Forget the outside bar, this was a wind tunnel and really unpleasant to be in. Staff - Not a 5 star service team - Asking a question required a long wait at the front desk. When we missed the room service which came at 9am (a little early for our late night long haul arrival) - we were told by reception ' this is not early for us, we will see if someone can come back to service'. Room service on all of the other days came at varying times - and we had to constantly request enough towels for all guests in our room. The concierge was also brusque - not the least interested in assisting with city sightseeing - rather than telling us transport options to Hagia Sofia - he said - 'just walk' - it was over 30 minutes. I have always wanted to stay here but won't do it again - living on past glory and faded reputation. We were lucky enough to stay in another hotel for the second part of our stay - 5 star and owning it!! Do better Pera Palace.