The Ritz-Carlton, Istanbul

I had an unforgettable experience thanks to the incredible help of Levent and Aybüke. During my trip, I accidentally left my bag on a bus and was feeling extremely stressed. Levent and Aybüke immediately stepped in to assist. They made calls, followed up persistently, and coordinated with the bus company. Thanks to their dedication and care, I was able to recover my bag safely. Levent and Aybüke went above and beyond, and I’m deeply grateful for their efforts. Their professionalism, kindness, and commitment to guest satisfaction truly made a difference. Many thanks for turning a stressful situation into a happy ending! 在莱文特和艾布克的鼎力帮助下，我经历了一次难忘的经历。在旅行途中，我不小心把包忘在了公交车上，感到非常焦急。莱文特和艾布克立即伸出援手。他们打电话，坚持不懈地跟进，并与公交公司协调。多亏了他们的奉献和关怀，我才得以安全找回我的包。莱文特和艾布克付出了超出常规的努力，我深深感激他们的付出。他们的专业素养、友善态度以及对客人满意度的执着追求，确实带来了截然不同的结果。非常感谢你们将一个紧张的局面转变为一个美好的结局！

I just wanted to take a moment to express my heartfelt thanks for the truly wonderful experience during my recent stay at your hotel. From the moment I arrived, I was welcomed with warm hospitality and exceptional service. The room was elegant, spacious, and with breathtaking views over the Bosphorus. Every small detail was thoughtfully arranged, making the stay not only comfortable but also special. The concierge team was incredibly helpful and knowledgeable, always ready to assist with recommendations and arrangements that enhanced my time in Istanbul. For context of specific examples, I checked in on July 2nd in the afternoon and was immediately welcomed by the staff especially by Yücel and Ibrahim. They took me right away to my room. The breakfast in the morning was very nice and the staff was incredibly friendly. I checked out July 5th for a small trip to Dubai but I checked back in July 10th and was welcomed back with the same amazing service. Yücel welcomed me again even though I was late by 3 hours and his shift had ended over an hour prior to help me to check in so I could go straight to my room. He was very sincere. I’d also like to add my thanks to Safa, Borack, Sergon, and a person who was in training (name). I want to thank the service I received in the club lounge as well. The staff there were very nice. I wish I saw Ilem; we saw her on previous visits and she was always helpful. Her presence was missed. A special thanks to the staff that truly made it special: Safa, Bora, Hasret, Kamar, Laçin, Yusufcan Bellteam Ibrahim Sincerely Dr falouji

Beautiful hotel property perched above a central area to the main attractions. Breakfast is sensational with attentive staff. Check in was a breeze and our room was ready. Great restaurant options in the hotel and close to other key sights. Our stay was very comfortable from the breakfast, the pool area, the gym to drinks. Spacious rooms for two guests!

This was our second time staying in this property. We were a family of 5 and had a Bosphorus Suite and a Park Suite, loved our entire stay of 7 nights. It’s a quite and peaceful area in the vicinity of Taksim Square the most sort after place. Special shoutout to Mr. Bora Kup, Guest Experience Manager, who helped us with the booking and throughout the stay from rooms allocation and what not, really appreciate him for making our trip memorable. Will definitely comeback again and again.

The staff were beyond accommodating, Burak especially at the Atolye restaurant. A surplus of advice on travelling in the area, where best to dine and how to get around the city from a truly hospitable team. The rooms were clean and comfortable. A lovely stay.