Black Desert Resort

The place is very nice, but don't let that fool you. My mom and I went here to celebrate her birthday. We were there from a Friday to a Sunday. On Saturday, we came back to the room in the early afternoon to grab some water and things and then head back out. As we were walking into our room, we noticed the housekeepers were there, and it was very odd to see a purse, a tablet, and a plastic bag with stuff in it outside of our room. Housekeepers are not supposed to have personal belongings on their shift. We didn't think anything of it at the time they ended up leaving before we did. Hours later, we come back and realize that our luggage had been touched. My luggage was unzipped and on the ground I come back to see that my stuff was put in my luggage. It was zipped up and standing up on its wheels. Which was very odd as I have never experienced that. My mom also went to her luggage and noticed the same thing that both of her luggage's were zipped up, which we thought was very odd as housekeeping should not be touching our personal belongings. I go into the bathroom to the side cabinet and notice my jewelry box was zipped up. I told my mom and she went to go check her jewelry box that was in her luggage that was zipped up and sadly she opens it to realize that a vintage ring, that's 25 years old, and a necklace from her best friend who passed away, was missing. We immediately called the front desk as we wanted to file a report. We later went to the front desk and spoke to a gentleman who then had his security manager come and filed the report. We told them how we thought it was very odd that housekeeping should be bringing their personal belongings on their shift and we also told them how violated we felt with them touching our personal belongings. We were told that HR would be involved, and housekeeping management would be involved as well. The next steps were that the housekeepers would be spoken to, security footage would be reviewed, and someone would be in contact with my mom. It has been over three weeks and no one has contacted my mom. Last week I reached out to a gentleman who is a founding partner of Black Desert resort and explain the situation and asked for help. I also asked that the least they can do is refund my mom for this trouble and the poor communication. I have asked three times now for them to refund my mom due to the lack of communication and lack of urgency on this incident. Other hotels and resorts have refunded customers for way less and I shouldn't have to ask multiple times due to this unfortunate inconvenience. I'm hoping this will be handled soon. We have been more than patient. I will not be recommending this place to family or friends.

Wow is this property amazing!! From check in to check out the staff here was fantastic. Everyone was super friendly and made you feel at home. We will definitely be back for another visit soon!

We stayed at Black desert resort for 4 nights and what a lovely get away! We enjoyed the pool, the friendly and welcoming atmosphere and the gorgeous views. We rented bikes right from the resort and explored Snow Canyon State Park. The golf simulators were a hit while enjoying dinner and so was the movie out by the pool. The resort is beautiful, we can’t wait to go back.

Beautiful hotel in the desert about a 2 hour drive from Las Vegas with an amazing golf course (and very close to a variety of excellent courses in the St. George area). The hotel is only a short drive to Zion National Park and other state parks with breathtaking scenery. The people were super friendly and personable from reception, to the concierge, the pro shop staff, housekeeping, to the staff and servers at the restaurants. Everyone made us feel welcome and went out of their way to answer questions, offer recommendations or just make friendly conversation. The property is beautifully maintained. Our room was very high tech and well appointed. We only booked a short weekend but will definitely be back soon!

This review is specifically for Plume Spa inside Black Desert Resort. I initially booked only a facial, and it was wonderful. I enjoyed it so much that, while relaxing in the spa’s complimentary amenities afterward, I decided to add on a scalp treatment. I was even planning to purchase some of the skincare products used during my facial. Unfortunately, the scalp treatment completely changed my experience. For much of the service, I heard constant plastic crinkling right next to my ears, my hair was pulled repeatedly, and the treatment felt rushed. I mentioned the distracting noise during the service, but nothing changed. When I expressed that I was having trouble relaxing, the provider shared that scalp treatments weren’t his specialty. Instead of leaving refreshed, I left feeling more stressed than when I arrived. I sent feedback directly to the spa afterward but initially did not receive a response. Update: After sharing my experience publicly, the spa manager reached out to me personally. She was very apologetic, explained that their delayed response was due to staff training the previous week, listened to my concerns, and made the situation right. I truly appreciate the effort they made to address my experience and their desire to have me consider visiting again in the future. My facial and the spa itself were excellent. While I still wish my concerns had been addressed following my original feedback, I appreciate the way management ultimately handled the situation.