Black Desert Resort

Great setting and pool. Some negatives for a first class resort - almost no vegetarian options, room service line always busy.

We had an absolutely wonderful stay at Black Desert Resort. The property is beautiful, the accommodations are incredibly comfortable, the food is excellent, and the entire experience was lovely. But what truly set Black Desert apart was the customer service. This may genuinely be some of the best service we have ever experienced at a resort. Every person we encountered was friendly, helpful, welcoming, and seemed genuinely interested in making sure we were enjoying our stay. It wasn’t one standout employee or interaction. The level of service was consistent throughout the entire resort, and that is incredibly difficult to do well. We also had great experiences with the dining options throughout the property. The steakhouse was fantastic and easily one of the best steakhouse meals we’ve had in years. The sports bar was fun, lively, and had a lot going on inside beyond simply being a place to eat and watch a game. The pool was another highlight. We enjoyed it so much that we actually changed our plans for the day so we could spend more time there and rented a cabana for the evening. The spa experience was wonderful as well. Black Desert manages to feel upscale and special without feeling stuffy. Everything from the accommodations to the dining, pool, spa, and overall atmosphere was excellent, but the people are what made the experience memorable. We would absolutely return and would recommend Black Desert without hesitation. It was a fantastic stay from beginning to end.

My wife and I had been to Black Desert last year for the first time in July and absolutely fell in love with it and couldn't wait to get back and play it again, however this time we were quite disappointed. We made the two hour drive from Las Vegas, we were both excited to get there and play. When we arrived, the staff was great as always. Where it fell short was the golf course itself. They were apparently getting ready for a tournament in September, so it was cart path only on numerous holes. The greens were slow and covered in sand, and the fringes were so sandy it was like playing out of a bunker all the way around every green. In the landing areas in the fairway, they roped it off and provided these small pieces of fake turf to hit off of, instead of the fairway...I have to say it was not very enjoyable for the money. We make an annual trip to Las Vegas and drive up to Mesquite and St. George to play certain courses each year; I am not sure if we will book this one again, especially if it is around any event they have going on.

The place is very nice, but don't let that fool you. My mom and I went here to celebrate her birthday. We were there from a Friday to a Sunday. On Saturday, we came back to the room in the early afternoon to grab some water and things and then head back out. As we were walking into our room, we noticed the housekeepers were there, and it was very odd to see a purse, a tablet, and a plastic bag with stuff in it outside of our room. Housekeepers are not supposed to have personal belongings on their shift. We didn't think anything of it at the time they ended up leaving before we did. Hours later, we come back and realize that our luggage had been touched. My luggage was unzipped and on the ground I come back to see that my stuff was put in my luggage. It was zipped up and standing up on its wheels. Which was very odd as I have never experienced that. My mom also went to her luggage and noticed the same thing that both of her luggage's were zipped up, which we thought was very odd as housekeeping should not be touching our personal belongings. I go into the bathroom to the side cabinet and notice my jewelry box was zipped up. I told my mom and she went to go check her jewelry box that was in her luggage that was zipped up and sadly she opens it to realize that a vintage ring, that's 25 years old, and a necklace from her best friend who passed away, was missing. We immediately called the front desk as we wanted to file a report. We later went to the front desk and spoke to a gentleman who then had his security manager come and filed the report. We told them how we thought it was very odd that housekeeping should be bringing their personal belongings on their shift and we also told them how violated we felt with them touching our personal belongings. We were told that HR would be involved, and housekeeping management would be involved as well. The next steps were that the housekeepers would be spoken to, security footage would be reviewed, and someone would be in contact with my mom. It has been over three weeks and no one has contacted my mom. Last week I reached out to a gentleman who is a founding partner of Black Desert resort and explain the situation and asked for help. I also asked that the least they can do is refund my mom for this trouble and the poor communication. I have asked three times now for them to refund my mom due to the lack of communication and lack of urgency on this incident. Other hotels and resorts have refunded customers for way less and I shouldn't have to ask multiple times due to this unfortunate inconvenience. I'm hoping this will be handled soon. We have been more than patient. I will not be recommending this place to family or friends.

Wow is this property amazing!! From check in to check out the staff here was fantastic. Everyone was super friendly and made you feel at home. We will definitely be back for another visit soon!