Black Desert Resort

We came in for a quick dinner.Janessa was awesome! She made recommendations which we took and loved the food. She checked on us several times. She also took our order without writing it down and it came perfect. Also I had made several changes. I can’t recommend both the restaurant and Janessa enough. Come on and try the 20th hole at Black Desert!!

My husband and I went to the spa and got a couples stone massage, and it was absolutely amazing. Starting from the wonderful, pleasant Alayna, who booked our appts. She was the most pleasant, sweet and wonderful spa host. Her calm, sweet aura is what every spa should have welcoming the guests. She was in no hurry when I was taking forever to decide on a necklace I wanted, and they had already closed. The therapists were very pleasant and just an amazing experience all around. We will definitely be back soon!

Enjoyed everything about the golf experience on course but for the very expensive price for a play and stay you would expect far better service at the resort Outside services for bag drop and cart was very poor. No help with unloading bags and couldn’t give clear directions to the driving range, which was a challenge Staff clearly need training. Valet no help in unloading and loading car. Front desk looking at phones instead of helping customers. Ask to split a bill 50/50 in restaurant and it came back $90 and $130, even the manager couldn’t fix it. This goes on and on. Golf course great except 5.5 hour rounds. Do not recommend staying here. Need to increase level of service professionalism throughout the resort. .

The dining service is awful. The food is just ok, but the service is lacking. Untrained and terribly slow. Would not recommend unless you don’t mind long wait times and uninterested staff.

Recently opened resort hotel. Everything was neat, clean, smartly decorated, nicely landscaped, and with breathtaking mountain views in most directions. The room was large and luxurious. A couple of small issues about which I would expect more from a five-star luxury resort. 1) Signage, particularly in the garage was poor. Took a day to get the lay of the land (including finding out that I parked my car far from the building in which my room was located and having to waste time moving the car to a closer spot). 2) They provide bottled water for each guest each day. On one of the days, housekeeping forgot to stock our room with the bottled water. I went to the front desk and the representative told me they would take care of it. We went out for the day and came back after dinner and still, no water. I had to take another hike to the front desk where, this time, the representative apologized on behalf of the resort and promptly brought me our waters. I repeat, these are small issues but other 5-star resorts to which I have been do not err like this. I am hoping they fix these small issues as I would like to return for another visit.