Black Desert Resort

We booked a 2 bedroom in the Terraces for a family of 6. We arrived at about 10 PM. When we got to the room, there was no bedding for the fold out sofa. We had to request it several times from the front desk. It finally arrived about an hour and a half later after midnight. The room smelled like sewer gas, and the whole area is obviously still under construction. See pictures from our room attached. There were construction workers, throwing trash down onto our patio and jumping down onto the patio. Don’t be fooled by the photos on the website. Our view was not good. When we went to breakfast, we had to wait over 45 minutes before anyone came to serve us and this was after we went back up to request service from the hostess. The sound of jackhammering early in the morning also was not pleasant. Our building that we stayed in, was obviously not ready for guests.

We came in for a quick dinner.Janessa was awesome! She made recommendations which we took and loved the food. She checked on us several times. She also took our order without writing it down and it came perfect. Also I had made several changes. I can’t recommend both the restaurant and Janessa enough. Come on and try the 20th hole at Black Desert!!

My husband and I went to the spa and got a couples stone massage, and it was absolutely amazing. Starting from the wonderful, pleasant Alayna, who booked our appts. She was the most pleasant, sweet and wonderful spa host. Her calm, sweet aura is what every spa should have welcoming the guests. She was in no hurry when I was taking forever to decide on a necklace I wanted, and they had already closed. The therapists were very pleasant and just an amazing experience all around. We will definitely be back soon!

Enjoyed everything about the golf experience on course but for the very expensive price for a play and stay you would expect far better service at the resort Outside services for bag drop and cart was very poor. No help with unloading bags and couldn’t give clear directions to the driving range, which was a challenge Staff clearly need training. Valet no help in unloading and loading car. Front desk looking at phones instead of helping customers. Ask to split a bill 50/50 in restaurant and it came back $90 and $130, even the manager couldn’t fix it. This goes on and on. Golf course great except 5.5 hour rounds. Do not recommend staying here. Need to increase level of service professionalism throughout the resort. .

The dining service is awful. The food is just ok, but the service is lacking. Untrained and terribly slow. Would not recommend unless you don’t mind long wait times and uninterested staff.