Black Desert Resort

The dining service is awful. The food is just ok, but the service is lacking. Untrained and terribly slow. Would not recommend unless you don’t mind long wait times and uninterested staff.

Recently opened resort hotel. Everything was neat, clean, smartly decorated, nicely landscaped, and with breathtaking mountain views in most directions. The room was large and luxurious. A couple of small issues about which I would expect more from a five-star luxury resort. 1) Signage, particularly in the garage was poor. Took a day to get the lay of the land (including finding out that I parked my car far from the building in which my room was located and having to waste time moving the car to a closer spot). 2) They provide bottled water for each guest each day. On one of the days, housekeeping forgot to stock our room with the bottled water. I went to the front desk and the representative told me they would take care of it. We went out for the day and came back after dinner and still, no water. I had to take another hike to the front desk where, this time, the representative apologized on behalf of the resort and promptly brought me our waters. I repeat, these are small issues but other 5-star resorts to which I have been do not err like this. I am hoping they fix these small issues as I would like to return for another visit.

This resort is a special place. The location is stunning. We are golfers but even if we weren't, the surrounding areas and hiking are incredible. Black Desert resort will continue to grow and get better. I'm looking forward to it but aspects of the design of the room we stayed in left us scratching our heads. Golf here is incredible. Turf is amazing, greens were in great condition and the practice facilities are exceptional. Our biggest gripe was that so many holes were cart path only. Our cart gave us a message on every single hole that it was cart path only. We started ignoring it but it kind of put a damper on the round and added half an hour. We stayed in a Deluxe King Suite. It was very nice but had a lot of design mistakes. I don't understand how this luxury resort hired such bad designers. - Bathroom was really beautiful with lots of counter space and oversized towels. No shelf at all in the shower to put items brought yourself. Had to put them on the floor. - The bedroom had only one USB-C port in the headboard. Nothing else. Not even an AC plug that you could use. That was a real miss. If you didn't have a USB-C cable, you were out of luck. - Pillows on the bed were hard and neither one of us liked them at all. - No light fixtures in the kitchen. This was so annoying in the evenings. We had an island counter with barstools, but no lighting over the bar. It's as if they forgot to put in the lighting. They could have used pendants over the kitchen island. - No lamps in living room. - Keurig coffeemaker never made a hot cup of coffee. - Design of window treatments in family room was a major miss. Instead of a set of sheers that you can pull and then a set of blackout drapes over them (as most nice hotels do) there were enormous expanses of remote controlled fabric blinds. (I attached a photo) Very, very ugly and not very functional - either you had to have total blackout or total light. All or nothing. Not a good design. We are definitely going back, though and all the staff were great.

Beautiful resort with so many wonderful amenities. The front desk, valet service, housekeeping were top notch. Great customer service delivered every day. Everyone has been trained on how to interact with their customers to deliver first class service. It was easy to do because the people have manners and are just good people. Our room had a sub zero fridge, remote control to operate TV, shades, lighting, temperature settings. Great restaurants and unbelievable golf course, and fabulous pool with cabanas, tv, mini fridge and hot tub. The list goes on!

Such a sweet server who made the experience so fun! I loved her banter and her recommendations for the rosé and the bread pudding! Definitely would love to have her as a server again!