Black Desert Resort

Beautiful hotel in the desert about a 2 hour drive from Las Vegas with an amazing golf course (and very close to a variety of excellent courses in the St. George area). The hotel is only a short drive to Zion National Park and other state parks with breathtaking scenery. The people were super friendly and personable from reception, to the concierge, the pro shop staff, housekeeping, to the staff and servers at the restaurants. Everyone made us feel welcome and went out of their way to answer questions, offer recommendations or just make friendly conversation. The property is beautifully maintained. Our room was very high tech and well appointed. We only booked a short weekend but will definitely be back soon!

This review is specifically for Plume Spa inside Black Desert Resort. I initially booked only a facial, and it was wonderful. I enjoyed it so much that, while relaxing in the spa’s complimentary amenities afterward, I decided to add on a scalp treatment. I was even planning to purchase some of the skincare products used during my facial. Unfortunately, the scalp treatment completely changed my experience. For much of the service, I heard constant plastic crinkling right next to my ears, my hair was pulled repeatedly, and the treatment felt rushed. I mentioned the distracting noise during the service, but nothing changed. When I expressed that I was having trouble relaxing, the provider shared that scalp treatments weren’t his specialty. Instead of leaving refreshed, I left feeling more stressed than when I arrived. I sent feedback directly to the spa afterward but initially did not receive a response. Update: After sharing my experience publicly, the spa manager reached out to me personally. She was very apologetic, explained that their delayed response was due to staff training the previous week, listened to my concerns, and made the situation right. I truly appreciate the effort they made to address my experience and their desire to have me consider visiting again in the future. My facial and the spa itself were excellent. While I still wish my concerns had been addressed following my original feedback, I appreciate the way management ultimately handled the situation.

We stayed and played golf but unfortunately only got 9 holes in before a big Thunderstorm suspended play. Staff at the hotel and golf course were exceptional. They made us feel welcome and aprreciated. Rooms were lovely and very high tech with contemporary furnishings. L’Occitane toiletries and a nice touch was the electrolytes for our bottles of water. We will stay longer next time and try out the spa. Our car was kept cool in the underground parking. We had just stayed in Park City and Marriott charged us $30 per day for underground self parking. This was $25 for valet! It’s still a bit of a construction zone as they build the water park and new homes but it honestly didn’t interfere with our stay. The golf course is amazing as every hole is different with stunning views. The fore caddy helped us navigate the course as well as give us great advice and care. We will be back.

Got a chance to stay here for a company event. Room view and toiletries are superb! Keurig needs cleaning and descaling. Staff are nice and accommodating. The hotel is located quite far from restaurants/stores.

Surprising find in St. George Utah. Passing through the area on my way to California. Informed of this place and so happy we spent the night. Amazing grounds, wonderful staff, the best gym I have ever seen in a hotel, and convenient to highway 15. Congrats to a wonderful project. I’m not a golfer but the course is magnificent.