Pacifica Resort Ixtapa

Somebody was offed in here. Justice. The installation are awful, there’s no security or medical staff. There was an awful accident on site and the hotel it’s not taking responsibility.

One thing that never changes after over 10 years of being members at this resort is the exceptional service. We’re so grateful for the hardworking staff who made our stay memorable—special thanks to Jose, Astrid, and Antonio from the Snack Aqua Bar for keeping us happy from noon to sunset. Laura, our housekeeper, was amazing—keeping everything spotless gave me peace of mind, especially traveling with our 9-month-old. Inocente from El Faro, Perfecto with the luggage, and front desk stars Jonas and Alfonso were all caring and attentive as always. The only big downside was a persistent badger that repeatedly entered our balcony at night, damaging baby items, formula, and food. Despite our efforts and alerting the staff, the proposed solution—a cage in our balcony—was unacceptable to us. We ended up securing the space ourselves. When we raised this with Benjamin, the guest experience manager on our last day, we didn’t feel heard or fairly compensated. Sadly, this experience discouraged us from upgrading to a larger timeshare, even though we had been considering it.

Beautiful resort at end of bay ixtapa. Clean. Friendly staff. Have been going for 40 years and improvements just keep getting better. Great for families. Chill vibe. Love the palapas on beach. Something for everyone. Good shows in theatre's. Kids programs are fun.

Absolutely love this place. This was our 6th visit and we just can't get enough. Staff are amazing, as are the accommodations. And the location on a sheltered bay is the icing on the cake. Beautiful juxtaposition of mountains, jungle, and seashore.

Resort rooms are extremely old and wornout! Long lines to checkin and out. Kitchen dishware and appliances dirty. No kitchen towel or sponge. Water faucet sink worn out. Bathrooms faucets and showerhead disgusting. Toilet leaking. Hole in sliding glass door handle from rust. Must pay for Wi-Fi and stream still doesn’t work.Required to clean kitchen before checkout. Bedroom lamp shades badly stained. Safe key pad filthy. Room 2142. Major walk to restaurants. Staff is wonderful. All-inclusive is good value. Definitely doesn’t deserve RCI Gold Crown. Exchange fee should be refunded.