Four Seasons Resort and Residences Jackson Hole

This was a 5-night stay at Four Seasons Resort Jackson Hole and it was a complete breakdown of luxury hospitality. I’m not writing this as a casual traveler— we were a group of six, including experienced world travelers who routinely stay at Four Seasons Villas/Residences worldwide. What we encountered here was poorly managed operations, inconsistent communication, and service that repeatedly failed at the most basic level. Resort guests were treated like the lowest priority. The lobby bar and restaurants were overcrowded with outside ski traffic, yet there was no meaningful access, seating priority, or reserved space for hotel guests paying premium nightly rates. When we asked staff for solutions, we were often met with “I don’t know.” That answer alone is disqualifying for a property marketing itself as a luxury resort. New Year’s Eve was the most blatant example of mismanagement. The “VIP” lobby bar experience (prepaid) was not VIP: no elevated setup, no décor, no controlled entry, and non-paying guests walked in freely. We had to fight for seating and create a makeshift table. The in-room agenda was inaccurate (fireworks listed for 6:15 PM; started shortly after 6:00 PM), so we nearly missed them. Then the Sno65 igloo: multiple staff members—including the GM- repeatedly represented it as an open bar experience. Despite prepaying, we were hit with nearly $2,000 in charges at the end. That is not a “miscommunication”— that is unacceptable billing clarity for a luxury resort. To make it worse, what should have been a controlled experience became a packed crowd of ~over 20 people in a tiny "igloo" with minimal service. Housekeeping and room standards were equally unacceptable. Service was late enough to essentially eliminate turndown, and a robe was taken and never replaced for three days. Dining often required seating ourselves, yet there was little to no service once seated- we frequently had to order directly at the bar. Reservations and service recovery were mishandled. Reservations made months in advance were not upheld, special occasion notes were ignored, and “comped” promises from management were not reflected in billing. Concierge also shifted a confirmed public snowmobile tour into “private only” at 4x the cost with hours to decide— an obvious upsell under pressure, not hospitality. Bottom line: This property is charging luxury resort pricing while delivering a poorly executed, poorly managed experience that does not align with Four Seasons standards. This stay warrants further review from higher management based on the repeated failures, misleading representations, and lack of accountability.

We booked a three-night stay over the Thanksgiving holiday. We knew it was before ski season officially opened, which meant that not all shops and restaurants in Teton Village were open. For us weather nerds, there was no snow on the ground when we arrived, but we got a good dusting of snow two days into our trip. Getting to the resort was an easy and scenic drive from the airport. We chose a mountain view room, and we were very happy with it. Our room was quiet with no noise from any direction. Concierge was really nice and helped us with our objective of seeing Grand Teton. We ate at Steadfire Chophouse three times – breakfast, Thanksgiving dinner, and regular dinner. All three meals were excellent. We also dined at Ascent Lounge, and we were pleased with that too. I enjoyed a coconut-milk based soup at Ascent that I am still thinking about. It was delicious! We loved the sweet treats in our room as well. The resort has a very talented pastry chef! Housekeeping was on point with excellent attention to detail. I will make an extra note of how well the hotel staff works together as a team. All in all, a great stay.

We’ve been here several times in summer and shoulder seasons and always assumed that Christmas at the four seasons Jackson hole would be magical. But I’m afraid there is nothing going on whatsoever. It’s as if the hotel thinks that just existing is enough. No fire going in the fire place in lobby/lounge. No live music. Ascent lounge understaffed and shocked that they are not open during the day over Christmas break. The only chance for a mid day skiing break/drink at the hotel is the handle bar, which on Christmas Eve had a line all the way to Teewinot lift. All of the village action is happening down towards the mangy moose.

Great Four Seasons property, right on top of the entrance to Grand Teton. And not far from Jackson. Hotel is huge. Typical excellent Four Seasons service. Room was super comfy and quiet, nice view. We ate breakfast here early every day, then drove off to explore Grand Teton and Yellowstone. One day we went to Jackson. We ate dinner here at the steakhouse each night. Restaurant was excellent. Highly recommend staying here.

Decent hotel with some flaws. Service is slow. They were clearly understaffed. We came during Thanksgiving week and everything was closed in the base camp. Some of the rooms have fake fireplaces that don’t give off heat. Basically a night light.