Four Seasons Resort and Residences Jackson Hole

I can count on just a few fingers the number of Four Seasons that have disappointed me, but this one I would put at the very top of Four Seasons disappointments. The entire building is dated and tired. The common areas and bathrooms have not been renovated in possibly two or more decades. We had booked a suite for our anniversary, and found ourselves in a room adjacent the elevators with a view of the parking circle below. Needles to say, we could overhear every noisy group of guests coming and going, and getting on and off the elevators all night long. We stayed for three nights and housekeeping was spotty, arriving at odd hours, and once not even remembering to clean our room until we called them at 6pm. The view at breakfast was of the ski lift, which might be fine if we had been there for ski season, but we were there in the summer. So, taking in the sights of a large, rusty old ski lift sitting in mud was less than what one would have hoped for. When we complained about housekeeping and our room’s proximity to the elevators, we were offered a bottle of champagne and chocolates, but no real solution (like a change of rooms). Never heard a word from the manager. Hard to say if they even had one.

Excellent property, nice rooms, service is excellent. Food is ok. Could be better. The best part was the service

Fantastic summer stay with the kids. The service was absolutely amazing (even the valet guys would greet you with your name) and the food is excellent (especially Chophouse but even the pool food as well as drinks was great). It is not the newest property at this point but it is well maintained (and the room service so good!!). It’s an excellent base to explore the National Park and for many other activities. I would highly recommend if you are in the area. Everyone was so welcoming and friendly.

Wonderful experience! We stayed on the residence side of the resort. Clean property. So well maintained. Staff was very welcoming and had several treats waiting for us in our dining room area. The staff also made our 3 kids stay extra special in several ways. I also enjoyed a couple spa services. Very relaxing. Hope to be back.

We stayed at Four Seasons Jackson Hole during the summer with our family and had a wonderful experience overall. The location is excellent and makes a great base for exploring the area. While the rooms are beginning to show their age, that didn't bother us much. It felt fairly typical for a ski resort property, and everything was comfortable, clean, and well maintained. Service throughout our stay was consistently warm and professional. The staff were friendly, helpful, and genuinely welcoming. We were especially impressed by the family-friendly touches. While there isn't a kids club, the hotel offered several thoughtful activities that our children enjoyed, including a scavenger hunt that was a big hit with our 4-year-old. They also had board games available to borrow, which was a nice option for downtime. The food was another highlight. Both breakfast and dinner were very good, and service in the restaurants was excellent. We also enjoyed the pool area, which had a relaxed atmosphere and fun extras like evening s'mores that added to the experience. The fire pits are also very nice. We also enjoyed renting bikes through the hotel. It was convenient and a great way to explore the surrounding area. While this may not be the luxurious Four Seasons property we've visited, it excels where it matters most: location, service, family-friendly amenities, and overall experience. We thoroughly enjoyed our stay and would happily return on a future trip to Jackson Hole.