Hotel Terra Jackson Hole

Stayed at Hotel Terra for a work-related conference. The rooms were clean and the location in Teton Village is great, with convenient access to the airport. However, for a hotel marketed as 4-star, several aspects of the experience fell short. First, the room only had a clothes steamer—hardly sufficient for business travelers who need properly pressed attire. I had to call the front desk twice and wait 45 minutes before an iron and board were delivered. Room service ends at 9:30 p.m., which feels unnecessarily early; extending it by an hour or two would be far more accommodating, especially for late arrivals. The real issue came on my second night when the AC stopped working at 11:30 p.m. I went to the front desk and was told by D’Nidra A.—the only staff member on-site at that hour—that no maintenance personnel were available until the next day. How does a 4-star hotel not have basic after-hours support for critical issues like this? My room was sweltering. That said, D’Nidra was an absolute lifesaver. She tried resetting the AC remotely and personally tracked down a portable fan for me, which made the night bearable until the AC finally kicked back in. Her attitude, professionalism, and willingness to go above and beyond stood in stark contrast to the lack of support and foresight from management. She deserves serious recognition (and a raise) for turning what could have been a miserable night into a tolerable one. Overall, the property has potential, but the management’s policies and lack of late-night support really undermine the guest experience. When things go wrong, guests shouldn’t be left to fend for themselves.

Good stay, a little overpriced, but it was nice and comfortable. Beds were great, wish there was more than one elevator.

Hotel Terra is amazing. Centrally located in Teton Village. We went 4th of July weekend and there was live music and fireworks just steps from the door. The staff was amazing. Special shout out to Colleen who is patient, kind and and experience oriented. Also, Ashleigh and Chewy at the front desk were a delight. I was torn between staying in Jackson and Teton Village and so glad we stayed in the village, its so quiet and quaint. Gondolas are within a 5 min walk and the scenery is beautiful and only a 20 min drive into the park.

While the hotel is comfortable and the people are really nice; I did not feel that the cost justified what was really a three star hotel at best. The pool is only meant for kids and while we were there the spa and rooftop hot tub were both out. If you want luxury the Four Seasons and Caldera house are nearby - otherwise I’d recommend staying in Jackson or going with another 3 star hotel for a better price and comparable services

Very Disappointed We rented the 1 bedroom king suite. It has 2 baths,  a kitchen,  a king bedroom,  a sitting area with a fireplace and a small balcony. Cons: 1.      The hotel is “pet friendly”. We found dog poo in the room at the last day of our stay. 2.      Activities booked: a.      We booked a horse back riding trip through the concierge. Normally when booking activities through the hotel you assume that they are fairly close. Don’t assume is my lesson learned.  This particular excursion was an hour and a half away. Recommendation,  always check the distance before booking and even then, plan on leaving super early.  This is one of those things where they SHOULD have put a mention in the brochure or the concierge should have mentioned it and asked if we still wanted to book it. b.      The spa: we booked a couples spa and when the appointment time came, the chill spa wasn’t open and we were told that it must be at the spa in the sister property.  We walked over to the Terra spa at the sister property and were told that there was no booking for us. We went to the concierge at hotel Terra and we told that spa is not managed by the concierge and it was basically a “not our problem “ attitude. We spoke to the manger at the desk and he confirmed that spa appointments are managed by someone else and did not offer anything to compensate for the inconvenience. My issue is that the concierge/ hotel reached out to me when I booked the room months earlier and this is what spurred us to book these activities in the first place. I shouldn’t have to know internal politics. I certainly wouldn’t have thought that I should recheck if activities are booked. Had we known that the appointment wasn’t actually booked,  we would have planned other activities and this little snafu that wasn’t their problem,  ruined our day. 3.      This hotel / Teton Village is a 30 or 40 min drive from Jackson Hole. If you plan to spend time in the summer and go to Yellowstone or Jackson, you need to plan for the extra drive. If coming here for skiing,  this hotel and the four seasons are perfectly located. 4.      I paid to have champagne in the room and we opted to not drink it on the first night, when we left the room,  there wasn’t a do not disturb sign, so we stopped at the desk and asked for them to put a sign in the room and “please do not clean the room”. They cleaned the room anyway and took the champagne glasses and ice bucket. 5.      The sink in the room was clogged. 6.      There is no air conditioning in our room.  The room was very hot and the heat was on. We couldn’t get the room cooled down the first night. Finally had to open up the windows and there were motorcycles and vehicles and people outside…kept us awake half the night. 7.      There isn’t enough parking.  The parking lot was completely full and it was a royal pain finding a place to park. 8.      The restaurant: not impressed with their menu at all. I guess they have to cater to all kinds of people but many of their choices are just weird. Breakfast doesn’t open until 7am, which is late if you plan to eat and have to drive to any activities.  I recommend that you look at the menus in the other hotels in the area and plan your agenda based on your personal preference.  Note that I didn’t see any restaurants that weren’t located inside a hotel. 9.      There was a coffee pot in the room but there were no coffee filters so we couldn’t use it the first morning.  If I wanted to get dressed and go downstairs and outside to the other building there’s free coffee in the lobby…but then, why am I paying for a suite? 10.  The elevator was out of service and there was a ladder blocking the stairs. When you’re on the 4th floor and have to carry your luggage, this is an inconvenience and a safety hazard. 11.  Couldn’t find an onsite convenience store.  There might be one but we couldn’t find one. We finally saw a gas station within walking distance on our last night here.   Pros 1.      The king size suite was spacious and nice, but not any more than many time shares that I have stayed in. The bed is firm. A bit too firm for my taste. I prefer the beds at Hyatt hotels. 2.      Made for skiing and mountain biking.  We were within walking distance to the lifts. June 7th was the first day this year that the lifts were open for mountain bikes. There is a bike rental shop at the four seasons next door. We took the lift to the top to take pictures $65 per person for adults. 3.      About 40 minutes to Jackson Hole. Lots of shops and restaurants there to keep you busy for the day. Jackson has a parking garage that offers free parking.  Note that I don’t advise it for large trucks. It’s a tight fit inside. 4.      Like I said in the Cons, this place is pet friendly.  It just depends on your perspective.  I personally am not a fan of barking dogs when I’m paying for “luxury”. 5.      I  Guess that a pro could be that it’s cheaper than the four seasons next door. All in all, if you’re looking for something nicer than an econo lodge, you probably have to choose between this place and the four seasons. Be prepared to pay and don’t set your expectations too high.