Hotel Terra Jackson Hole

My first time here. The hotel is in a quad like village of hotels, shops and restaurants. The center is very nice - cute with a terrace with tables and chairs, a little stream and grassy areas. There is also a gondola is there to take people up the mountain. The hotel itself was comfortable. We booked a 1 bedroom king which came with 2 bathrooms (rm450). It was spacious and comfortable for 2 people. The kitchen was adequately stocked with equipment but the cutlery could be replaced and cleaned better. There was a small balcony overlooking the quad with seating and a fireplace which turned on with a timer. I hated the lighting in the room. There were about 10 light switches and the overhead lighting was like a spotlight when you were sitting on the couch. The bathroom lighting was too dark and I think the tub light was out. I booked through AmEx plat and received $100 hotel credit and $60/day for breakfast. I would skip the on-site restaurant unless you have credit. Very slow service, expensive and the food is sub-par. They also kept forgetting items I ordered. Kept giving me sour dough toast even though I asked for wheat. The first day we ordered breakfast take-out with tip was $70 for Osteria breakfast and oatmeal. Checked the receipt and 20% service charge was already added. Second day Osteria breakfast and yogurt came to $47.73 and third Just Osteria breakfast was $29.67 (forgot bacon). The Osteria breakfast is listed as $19 on their menu but they charged differently every day. The check-in was easy and fast and the staff there were very nice. The assigned room was pretty clean. However my hubs complained that there was a lack of hot water in the shower in the morning. I take my showers at night so I did not have a problem. For 3 nights I paid $2430, prices probably higher during ski season.

This hotel is 14 years old and is showing its age. Our bathtub had black mold around its caulking and a non-functioning control panel for the jacuzzi jets. The bathroom also had poor lighting and the makeup mirror’s light did not work. The single elevator from the lobby is slow, and its interior is scuffed up with a dirty mat on the floor. I also thought it was tacky how the room’s dresser had a huge tray of cheap junk food for sale. Our room also was very noisy due to being right above a children’s play structure, so if you book a room here, try to get it on the side that does not overlook the plaza play area. The fitness center was adequate but aging, with low ceilings so my fingers hit the ceiling when I jumped, and it lacks disinfectant wipes to wipe down mats and equipment. I will end on a positive note: all the front desk staff were nice and helpful. And the bed was comfortable.

The staff is exceptional and helpful, The room is small and expensive for what you get. The dining at Osteria was good not beyond. The room was clean and the bathtub height was really dangerous for myself and my wife. I would recommend you stay here as a secondary choice.

Stayed at Hotel Terra for a work-related conference. The rooms were clean and the location in Teton Village is great, with convenient access to the airport. However, for a hotel marketed as 4-star, several aspects of the experience fell short. First, the room only had a clothes steamer—hardly sufficient for business travelers who need properly pressed attire. I had to call the front desk twice and wait 45 minutes before an iron and board were delivered. Room service ends at 9:30 p.m., which feels unnecessarily early; extending it by an hour or two would be far more accommodating, especially for late arrivals. The real issue came on my second night when the AC stopped working at 11:30 p.m. I went to the front desk and was told by D’Nidra A.—the only staff member on-site at that hour—that no maintenance personnel were available until the next day. How does a 4-star hotel not have basic after-hours support for critical issues like this? My room was sweltering. That said, D’Nidra was an absolute lifesaver. She tried resetting the AC remotely and personally tracked down a portable fan for me, which made the night bearable until the AC finally kicked back in. Her attitude, professionalism, and willingness to go above and beyond stood in stark contrast to the lack of support and foresight from management. She deserves serious recognition (and a raise) for turning what could have been a miserable night into a tolerable one. Overall, the property has potential, but the management’s policies and lack of late-night support really undermine the guest experience. When things go wrong, guests shouldn’t be left to fend for themselves.

Good stay, a little overpriced, but it was nice and comfortable. Beds were great, wish there was more than one elevator.