The Cloudveil

There is no customer service in this hotel. We had a hard time finding check in location, the valet and bellman were not available when I found where to go, other people yelling at each other out front because they didn’t know where to park. The valet, Alan, no name tag just standing on the sidewalk asked if I was checking in as I was unloading onto the luggage cart. He never greeted me and didn’t help me unload? He was rude when I asked him if he was working. The restaurant was unbelievably slow considering it was almost empty. They refilled coffee with cold coffee. The management here needs to be replaced. They have plenty of people but no one is paying attention to the customer. Don’t stay here

Amazing hotel very clean and beds were really comfortable. Great location. Roof top bar is awesome and a great view of the town square and mountains. Gray at the front desk was very nice and helpful with all of my questions about my visit. Highly recommend!

We had the most amazing experience at The Cloudveil for our one year anniversary! The team truly went above and beyond making us feel so special. From the warm welcome from valet to the phenomenal concierge who helped us make dinner reservations for our anniversary dinner and delicious food & drink at The Bistro and on the rooftop, we loved every minute! The rooms are also well designed with a spacious bathroom, dedicated sitting area for working/eating etc. and very comfortable beds. Thank you to the Cloudveil for the most memorable anniversary! We can't wait to be back soon!

Don’t understand why reviews aren’t better. This place was beautiful. Great location. Nice staff. Rooms are gorgeous. A little pricey but that’s the area for you. If you can afford, and want to stay in heart of Downtown Jackson, I highly recommend. I travel a lot for personal and business. This place will become our go to spot in Jackson!

Nice hotel with an even better Roof Top Bar that we were able to enjoy. We went for a couple of drinks after dinner and was able to enjoy our time before the wind picked up. Only thing I would recommend is that the young lady who worked that night to be careful about generalizing a group of people while talking with customers.