The Cloudveil

Great hotel. I was there for a wedding and the staff, spaces, food was awesome. The lobby was beautiful, the restaurant Bistro had great food, and the front desk staff was very helpful especially Flannán. He went out of his way to make sure my requests were fulfilled and executed in a timely manner. He's great.

Stunning property. Friendly staff. Laid back attitude. The toiletries are AMAZING. Lots of complimentary items and snacks. The lobby is the most popular destination in JH! Located across from town square. In the winter months, don't rent a car. They provide all the transportation youll need. The restaurant, The Bistro, is also exceptional, but that's another review.. Nothing but wonderful things to say! Thank you.

The hotel, room, facilities, and the bistro were all fantastic. However, on three separate occasions on three consecutive days our peaceful enjoyment in your hotel was interrupted by maintenance. As a builder for 38 years I understand required maintenance. However, knowing every tool used in all trades, your vendors chose to use convenient tools and not the most efficient or quietest. Screw guns were set to hammer drill instead of screw, hole cutting done with a jigsaw instead of a hole saw or similar, etc. It was heard throughout the lobby and in our room, 203. Additionally, we used your concierge for many excursions. However, relative to a key issue he was not available which is understandable. When I left a message with my room number at the front desk for expedited service I received no response from anyone. This negatively impacted our stay and activities. The reason given was the front desk agent did not input the correct room number. As I told the on duty manager, one of the front desk’s primary functions is to utilize the room number to assure all information related to that room and guests are properly managed. We are disappointed. We chose your hotel over our regular Four Seasons due to your location.

Absolute horrible nightmare of a place. Horrible customer service and crappy room. They gave us a room facing a garage and refused to move us. Wound up switching hotels and had to spend $2k more for our vacation. Would never ever stay here. Stay away!!!!!

I was there on a girls weekend. The hotel was beautiful decorated in holiday decor. The front desk staff was friendly and helpful. The hotel and rooms were clean and comfortable. We used the hot tub in the mornings and it was perfectly heated. There’s a complimentary pantry on each floor. The Bistro has the best food hands down. Delicious and fresh and wonderful staff. Overall A+