Rustic Inn Creekside Resort & Spa

Very Disappointing Stay — Charged for a Room I Never Received I truly wanted to give Rustic Inn Creekside Resort another chance after a disappointing stay a couple of years ago. The property itself is lovely, and I hoped things had improved. Unfortunately, this visit was even worse. The hotel accidentally booked me into two rooms, but didn’t inform me until the second night. When they finally mentioned it, I told them I would take the keys to the extra room since I was being charged for it. Instead of correcting their mistake, they refused to give me the keys. A staff member quietly told me the room wasn’t usable because it needed maintenance, yet the hotel still charged me. When I tried to resolve it, management was dismissive and unhelpful. I contacted American Express the next morning, but they couldn’t recover the charge either. After two negative stays, I can confidently say I won’t be returning to Rustic Inn. There are much better options in Jackson Hole. I highly recommend Hotel Jackson—excellent service, honest staff, and a far better overall experience.

Our room was very dark. The bathroom was very nice. It was big and had a nice shower. The breakfast was very good. You have to walk to another building to get to the restaurant. It got very crowded and seating was limited. It’s on the northern edge of Jackson, so you have to take a car to get to the downtown area.

This was our second visit to Rustic Inn at Jackson Hole, with so many places to visit and enjoy in the U.S, return visits is something we try no to do, however with Jackson Hole we made an exception as it wasn't too much of a diversion on our road trip and what better place to stay again, of course, Rustic Inn. We upgraded a little this time from a basic cabin to a superior creek side double queen guest room with fireplace - to give it's full title! The upstairs wooden style cabin had a patio/porch area with table and chairs overlooking the car park, the room was spacious and had a smart bathroom, a kitchenette, fridge, microwave etc. It was comfortable, but a little dark. For our complimentary breakfast we had to walk back to the main building, unfortunately it was very wet having snowed then thawed with huge puddles to avoid. The breakfast room is through reception, past the bar area and upstairs. It is quite a small room for the number of guests and therefore very busy, so we preferred to take our food and drinks away from the crowd down the stairs to eat more comfortably in the cosy bar lounge seated area with fire. The location is excellent within walking distance of the town and therefore not having to drive and find parking. The reception staff are reactively friendly and informative. Overall we were pleased we had made a return visit but like most returns our memories were more perfect than the reality.

What a hidden gem this hotel is! I love the "tiny home" concept where every room is its own cabin. I slept so well here, the bathroom was big and comfortable, the breakfast was more than adequate, convenient parking, and the grounds are just beautiful. I have been to Jackson many times and always stay somewhere different, but I can assert that Rustic Inn is my favorite spot I've stayed in town.

Just returned from our trip to Jackson. The Rustic Inn is a great place to stay during your trip. Close to town and the accommodations are wonderful. Everyone was nice and helpful. The breakfast was awesome. Highly recommend staying here. We read all reviews. 1. The Breakfast was really good. It is pretty much the same everyday, other than changing up of the eggs, but we absolutely enjoyed it everyday. No need to go to breakfast anywhere else. 2. The rooms are a little dark, I would agree. However, they are very clean and we had plenty of space. 3. We only used the shuttle once because we had no trouble with parking. There is no shuttle from or to airport. This would be a nice option. 4. The lounge/bar was a great place to end the day. We really enjoyed coming in to the fireplace and a beverage. 5. Great staff always will to help.