The Rusty Parrot Lodge and Spa

Our first experience with the Rusty Parrot Lodge in Jackson, WY was a little over a year ago. We have visited the Tetons, Yellowstone and Jackson numerous times over the years as the town of Jackson was our honeymoon spot back in 1999. It was our first vacation destination as a couple so it will always hold a special place in our hearts. We had returned to the area again to celebrate our 25th wedding anniversary in September of 2024. We have a list of favorites in the area that we always try to return to and after our stay last year, The Rusty Parrot Lodge has quickly become one of them. We had never stayed at the lodge before the fire and rebuild but I can imagine it was just as special years ago. During that first stay we were incredibly impressed with both the accommodations as well as the staff that went out of their way to make sure each and every guest was enjoying their stay. There are many nice luxurious lodges and accommodations to pick from all throughout the Jackson Hole area, however the staff here really does go above and beyond and deserves to be recognized. Last winter we came back to town as a family to ring in the New Year and we made sure to book a couple nights at the Rusty Parrot during our time in town. This stay was also phenomenal in regards to both the comfort of the rooms as well as the staff we encountered. Our kids (teenagers) recognized the high standard of service at this lodge as well and I'm sure they'll return again for years to come....maybe one day with their own spouses. I wish I could remember the particular names of the staff we were in contact with during those visits but I will be sure to make notes during future trips. I feel a bit selfish writing this as I almost hate to share how wonderful this place is for fear of social media and the overcrowding of our favorite spots in this great and beautiful country, but alas The Rusty Parrot Lodge and Spa really does deserve all the five star reviews and positive praise it is given. I'm mainly writing this review today because we were once again headed back to Jackson and looking forward to another quick stay at the Rusty Parrot just recently to celebrate our anniversary and although we didn't get the experience we were planning, the service and compassion we received from the staff of The Rusty Parrot is beyond worthy of leaving a glowing review. The day prior to our planned check-in we had a family emergency at home and instead of heading from Yellowstone into Jackson for a lovely anniversary dinner and stay at the Rusty Parrot to finish our weekend trip we were headed straight to the airport to fly home early to be with our daughter who had been taken to the ER. After a restless night researching the quickest way home, we reached out to the diamond desk at Hilton in regards to our upcoming stay at The Rusty Parrot prior to catching our new flight as we didn't want to be a 'no-show' and we weren't quite sure what needed to be done to cancel our reservation so last minute. After explaining the details of need for cancellation with the agent, she was in contact directly with the Rusty Parrot and was able to speak with Jennifer that morning while we were on hold. I believe the agent addressed her as the manager of the lodge and happened to be on duty that morning (hopefully I have that correct). Anyway, I'm not sure what was discussed between the two of them but we will never forget how understandable the lodge was in regards to us needing to cancel our stay at the very last minute. Many, many thanks to Jennifer as well as the rest of the staff at this special spot in Jackson for being so compassionate and leaving us with a desire to return to the business again and again. Although our planned weekend away had to end so abruptly, our daughter is feeling much better now and we certainly plan to be back for years to come to enjoy more luxury and attention to detail at The Rusty Parrot Lodge and Spa in the future.

Staff was very attentive, helpful, and friendly. Jennifer Sanders was professional and kind and went out of her way to make sure all our needs were met. Jennifer made us feel welcomed.

My stay at the Rusty Parrot Lodge and Spa was nothing short of exceptional, thanks to the outstanding hospitality of the staff, especially Jennifer. Her warmth and dedication made us feel like family, always going above and beyond to answer our questions and ensure our comfort. From check-in to departure, her attentiveness elevated our experience. Berk and Gabriel also deserve a nod for their friendly service, contributing to the welcoming atmosphere. The cozy rooms and world class food at Wild Sage made this a memorable retreat for myself, my wife, and young two children. Highly recommend

We had the most amazing stay at Rusty Parrot Lodge and Spa. Every single staff member we encountered went above and beyond! A special thanks to Sedat for taking extra good care of us when my son wasn't feeling well and driving us to the urgent care. The front desk staff, housekeeping and restaurant and bar staff all were excellent! Every detail was perfect and they made us feel like we were the only family there. Location is excellent and convenient too. Highly recommend and can't wait to return!

Just got back from my first trip to Jackson Hole and spent two nights at the Rusty Parrot Lodge. I wasn’t sure what to expect since it recently reopened after a fire, and most of the photos online looked like stock images. But I was really impressed. The rooms are beautifully decorated with high-end touches—everything from the furniture to the fixtures felt top quality. The property is small, but in a cozy, boutique way. Staff were friendly, and I loved the coffee lounge area and the free e-bikes for getting around. It’s in a great spot—close to the Town Square but just far enough to feel quiet. If you're headed to Jackson and want a relaxing, upscale place to stay, I'd definitely recommend it.