Snow King Hotel

Beautiful facility and wonderful associates. They are just so understaffed which has a negative impact on service and the overall experience.

I would not recommend this hotel. It's a mess. Climate control issues. Elevators malfunctioning nonstop. Housekeeping was not on top of things. Understaffed and the staff that was there was not trained adequately to handle the event.

The bedding was excellent, kitchen was well appointed, and our unit was very clean. It was hard to find our unit at night (not well lighted) and our directions from front desk were brief; the desk clerk was very curt and abrupt with directions, especially for first time visitors. Internet connection was non-existent. However, our visit with family was wonderful.

At first glance, the resort is lovely—beautiful views and a visually appealing property. Unfortunately, that’s where the positive aspects of our stay ended. The amenities were limited, and nearly everything came with a steep price tag, despite the already high nightly rate and an added daily $40+ "resort fee." Our room was decent and relatively clean, but we had ongoing issues with the air conditioning system. It kept switching from A/C to heat, resetting the temperature to an uncomfortable 76 degrees in the middle of the night. We reported the issue multiple times to the front desk, but no solution was provided. One manager, in particular, was especially rude and condescending, implying that we didn’t know how to use a basic thermostat. We chose to stay here because it was the host location for our conference, but if given the option, I would not return. In fact, the $100-per-night teepee we stayed in the night before was far more enjoyable and comfortable. Sadly, this experience felt like a clear example of overpriced accommodations and tourist gouging, which seems all too common in Jackson Hole.

Avoid this hotel! My family was in Jackson for my wedding, and the entire group stayed at the Snow King condominiums for the duration of the stay. We had stayed here before and enjoyed our first trip, which is why we recommended this place for our entire party. This place is totally different than our first stay, is now understaffed and mismanaged, which lead to a less than stellar stay. We’ve tried to resolve this through calling and email, but they’ve ghosted us, so we feel the need to let potential customers know what they’re getting into. Here is the series of events we dealt with while staying at Snow King Condos: Day 1:  Tried to check in at 4:00pm.  We were told rooms weren’t ready, no clear indication of when they would be.  We waited around the lobby until 5:30, when 2 of the rooms were ready.   The person who checked us in indicated the wrong building on the map, so we had to drive around the entire condo complex to figure out the numbering system to then find our room.  We asked about ice machines and were told there’s one in each building, which there isn’t.  At 6:00pm we were told the other 2 rooms were ready.  We went there and the cleaners were still working on the rooms, asked us for another 30 minutes. They were very apologetic and were trying very hard, which we appreciated.  But we had an event to get to and needed to get cleaned up and change.   Throughout this whole check-in fiasco, there was no real hospitality from the front desk, no genuine apologies.  The confirmation email for the rooms indicated there would be a complimentary cocktail at Hayden's Post upon check-in.  When I ansked about it (while we were waiting well past check in for the rooms) I was told they weren't on the account and refused to give any vouchers.  The following day Michael provided 4 beer/wine vouchers to resolve this, which was appreciated.   Day 2: We spoke to Michelle about all that transpired at check in.  She was apologetic and agreed to add a $100 credit to each of the 4 rooms, and to arrange for a cleaning of one of the rooms on day 3.  Day 3: By 4:30p the cleaning still hadn’t happened (we had asked it to be done by 5:00pm when additional family members were arriving).   Another call at 5:40p and we were told someone would be there.  At 6:20p no cleaning had happened, so we went to the front desk and talked to Melanie.  She was apologetic and said cleaning had left for the day, they were calling someone in.  We had a dinner to get to, so we got sheets and towels from Melanie and went over and changed sheets and towels ourselves.  Cleaners arrived around 7:00p and took care of a couple things.  Another fiasco. Day 4:  We spoke with Melanie about what happened the day before, and she said she would remove the resort fees from our rooms as a consideration, which we appreciated.  Two of the rooms had painters show up unannounced at 8:00am with music blasting.  We should have had a heads up about the fact that painting was happening before men showed up at our windows and on our patios while we are trying to sleep or enjoy our patio.  Day 5:  3 of the 4 rooms checked out today (my room was booked until Monday).  Melanie was alone at the front desk, which is crazy on a Sunday at check-out time.   At that point, we discovered the resort fees hadn’t been removed from the rooms.  She was unable to fix it at that moment as it required being away from the front desk and she couldn’t leave.  She committed that the resort fees would be fixed and we also asked that one of the $100 credits be moved to another room to help take care of a $280 bill we had at Hayden’s.   She was to take care of it all and call us later on Sunday. We never received a call. Day 6: We checked out and spoke to Melanie to confirm the issues had been resolved as promised.  Upon reviewing the folios, the resort fees hadn't been removed and various other problems were found.  Melanie said there was nothing she could do.   We have called and emailed with no response. We’ve been told that Melanie no longer works there, and haven’t been given any assistance since. We would like the resort fees on all 4 rooms to be refunded as promised. My family stayed here off of my recommendation, and I’m so embarrassed that we had to deal with this.