The Leela Palace Jaipur

Our stay at The Leela Palace Jaipur was truly memorable, not just because of the magnificent property and its royal ambience, but because of the exceptional care and personal attention we received throughout our visit. A very special mention goes to Anisha, who made our stay genuinely extraordinary. My wife was eight months pregnant during our visit, and Anisha was incredibly attentive, thoughtful, and caring throughout. She constantly checked in to ensure we were comfortable and had everything we needed. Even in the middle of the night, when we needed some medication, she went out of her way to arrange it for us. That level of care and responsiveness meant a great deal to us. She also went the extra mile to make my wife's birthday truly special by arranging a beautiful birthday cake and a lovely decoration on the palace terrace, especially for us. Throughout our stay, she surprised us with thoughtful little gifts and gestures that made us feel genuinely valued and cared for. What stood out most was that these gestures never felt routine or obligatory. They felt personal and heartfelt. When travelling, especially during such a special time in our lives, it is these small details and moments of kindness that stay with you long after you leave. Anisha is a wonderful example of what true luxury hospitality should be. Her warmth, dedication, and attention to detail made our experience incredibly special, and she deserves to be recognised for the outstanding service she provides. The Leela Palace Jaipur is a beautiful property, but it is people like Anisha who turn a wonderful stay into an unforgettable memory. Thank you, Anisha, and the entire team at The Leela Palace Jaipur, for taking such wonderful care of us. We look forward to returning!

Dear Anoop Ji I am writing to formally express my deep disappointment with our recent stay at The Leela, where we stayed in Palace Suite 145 from 02 October to 03 October. We had specifically booked this one-night staycation as a family to enjoy a relaxed experience, good food and, most importantly, the renowned Leela hospitality. Unfortunately, what was supposed to be a memorable family experience turned into a complete disappointment. Dinner Experience – Aravali Restaurant We went to Aravali Restaurant for our family dinner, for which we paid approximately ₹9,000 plus taxes for the buffet. Unfortunately, the quality of the experience was nowhere close to what one would expect from a luxury property: - The starters were overcooked, dry and unappetising. - The pizza served was half-cooked. - We had to wait approximately 15 minutes simply for a bottle of water. - Crockery and cutlery were served after 20 minutes of getting the table. - The restaurant staff appeared extremely overburdened and stretched, resulting in a complete lack of attentive service. Eventually, we were so disappointed that we gave up on our dinner and returned to our room. For a family paying ₹9,000+ for a buffet at a luxury hotel, this experience was simply unacceptable. Breakfast Experience – A Very Distressing Morning Unfortunately, the situation became even worse the following morning. We reached the breakfast restaurant at around 9:40 AM with our two small children, well within the stated breakfast timings. We were told that the restaurant was full and were denied entry. We were redirected to the banquet area, where the same breakfast was being served. However, upon reaching the banquet, we were again told that the seating was full and were asked to wait for approximately an hour. This was particularly frustrating because the breakfast service was scheduled to finish at 10:30 AM. I was left in an extremely uncomfortable situation, carrying my children from one place to another in search of a place to have breakfast. What should have been a relaxed family morning became a deeply frustrating and embarrassing experience. Eventually, I had no option but to take my children back to the room without breakfast, completely disheartened. A Complete Failure of Hospitality The most disappointing aspect is that this was not a budget hotel or an ordinary dining experience. We chose The Leela specifically because of its reputation for luxury, service and hospitality. Instead, during a single overnight stay, we experienced: Poor food quality + inadequate service + overcrowding + lack of coordination + an extremely poor breakfast experience. The entire purpose of our staycation was to spend quality time with our family and enjoy the hospitality of The Leela. Instead, we ended up spending our time dealing with service failures. This was not hospitality. This was a complete failure of hospitality. I request the management to investigate this matter seriously, particularly the restaurant capacity management, staffing levels, food quality at Aravali and the handling of breakfast guests. I would also appreciate a formal explanation from the management and an appropriate resolution/compensation for the experience, considering the amount paid and the significant inconvenience caused to my family. I sincerely hope that The Leela management takes this feedback in the right spirit and ensures that another family does not have to go through the same experience. Regards, Gaurav Kumar Palace Suite 145 Stay: 02–03 October

Praveen ji service was very good and his food recommendation was amazing . Overall everything was grt. Thumps up to leela jaipur

We are come for dinner in aaravalli dining room such a food and service by Praveen /chef rajendar .....very good experience we enjoyed.,thank you we are coming soon with family

Well maintained palace with good experience staff and excellent service by ajay and sonu bhaiya