The Leela Palace Jaipur

We stayed at this hotel because of its brand reputation and expected honest, transparent service as advertised. Instead, our experience with the front office and restaurant staff felt stressful and, at times, untrustworthy. We constantly felt we needed to double-check everything, especially when booking activities. I want to emphasize that other staff members — outside of the front office and restaurant — were warm and welcoming. We had wonderful experiences in Seoul, Osaka, Tokyo, and Varanasi. Unfortunately, this stay overshadowed what had otherwise been an exceptional trip. After multiple missteps, goodwill gestures cannot replace consistent integrity and service. We came for the experience we paid for — nothing more, nothing less. For future visitors, I strongly recommend personally requesting that hotel staff verify and test all room keys in front of you to ensure they are properly programmed before you leave the front desk. This simple step could prevent unnecessary inconvenience or potential injury. I sincerely hope this feedback helps improve service standards. However, as of now, I have lost confidence in The Leela Palace Jaipur and do not recommend booking activities through the front office. I strongly advise future guests to arrange external services independently.

Supriya was my butler during my stay, and truly made the entire experience exceptional. From the moment I arrived, she ensured everything was seamless, comfortable, and thoughtfully arranged. Her attention to detail, warmth, and genuine care did not go unnoticed — she anticipated needs before I even had to ask and handled every request with grace and efficiency. Thank you so much, Supriya, for your dedication and outstanding service. You made my stay not only comfortable but genuinely memorable, and I am very grateful for the effort you put into making it so special.

It was our first time for dinner in one of ur restaurants named jamawar, special kudos to nikita for her amazing hospitality!

Shashi and his team were flawless in service and accommodated us to perfection.

So magical and stunning, food is tasty. Makes a special experience. Shashi and all the staff did their best to accomodate us as much as possible.