Grand Hyatt Jakarta

Amazing place, amazing staff, and a wonderful experience at Grand Hyatt Jakarta. I had the pleasure of staying here for 2 nights, and from the moment I arrived, everything exceeded my expectations. The entire team—from the front desk, concierge, housekeeping, to the restaurant staff—was incredibly warm, professional, and attentive. They made me feel welcome and comfortable throughout my stay. The room was spotless, well-designed, and offered a stunning view of the city. The facilities were top-notch, especially the fitness center and pool area. Breakfast was another highlight—delicious, varied, and served with a smile every morning. Every detail was taken care of with great attention, and I truly appreciated the hospitality shown by the entire team. Thank you, Grand Hyatt Jakarta, for making my stay memorable. I would definitely love to come back and highly recommend this hotel to anyone visiting the city.

front desk staffs are very unhelpful, even the so-called "team leader" is not supportive. tried to speak to the manager, but he's also unavailable. other five-star hotels with better price and location have better trained staffs.

Professionally managed property. Great location, connected with mall and surrounded by shopping / retails outlets.

After the major renovation everything just felt cheap and less homey. A lot of things in the room broken already. The old grand Hyatt was a lot more better. The food in the buffet just like a 3 stars hotel food. The hotel just failed on keeping up the reputation.

Pros :- Superb quality service at affordable rates. Prior to arrival, room type and requests were looked into quickly by Jenifer of Grand Club. Very efficient email replies. Sabrina, also from Grand Club, was always attentive and friendly. Stayed at the King Suite, well furnished and blissful sleep. Housekeeping was exemplary. The cocktail hour was top-notch, with wide variety of food and beverages. Breakfast was great as well, lots of local fare. Well-equipped and superbly maintained gym. Part of the high-end Plaza Indonesia and short walk to massive Grand Indonesia complex. Cons :- Being a large property, it is a crowded affair at breakfast - as expected. However, several families were inconsiderate in allowing their children run around, playing with toys on the floors - leading to potential falls, spills. Inconsiderate gym users who were video-conferencing on phones for half an hour. Several were wearing slippers on the workout floor - safety issues. Gym attendants should be trained to resolve such issues quickly.