Raffles Jakarta

I gave a 5 star review because compared to most hotels, Raffles Jakarta is standout. I’m Accor Diamond and am now on a mission to stay at every Raffles property. Compared to others I’ve stayed at, this isn’t as good as other Raffles. It’s little tiny details that only I notice having stayed at other Raffles, but TBH they are minor and I’m being picky. The staff are absolutely fantastic. I cannot praise them highly enough. I want to especially mention Hari the Massage guy. Ask him by name he is amazing. I love the gym, spa and pool area This is definitely a 5 star property and I recommend it for sure

I have stayed at Raffles Jakarta regularly over the years and, until recently, considered it one of the very best hotels in Jakarta. Unfortunately, my most recent stays have left me feeling that the hotel has lost some of the qualities that once set it apart. It appears there may have been a change in management, as many of the little touches and extras that made Raffles exceptional seem to have been removed. The evening cocktail service has been reduced from three hours to two, and the food offerings, which were once outstanding, are now comparable to those found in a standard executive lounge. The breakfast experience has also become quite ordinary compared to what was previously offered. As a loyal Accor Diamond member who has stayed at the hotel regularly over many years, I have also noticed a decline in the level of guest recognition. While I fully understand that room upgrades are subject to availability and are never guaranteed, I have not received an upgrade since the apparent management changes. On its own this would not concern me, but when viewed alongside the other reductions in service and amenities, it contributes to the feeling that the hotel is no longer delivering the premium experience that once distinguished it from its competitors. On a personal note, the staff continue to be wonderful. I suspect they are often the ones dealing with guest feedback regarding these changes, and they deserve recognition rather than criticism. In particular, I would like to acknowledge Daniel in the downstairs restaurant. Daniel has a warm and professional demeanour and consistently goes out of his way to make both my partner and me feel welcome and comfortable. He is a credit to the hotel and the Raffles brand. I sincerely hope that some of the features and standards that once made Raffles a step above the competition are reinstated. If that happens, I would gladly return. Until then, I am likely to consider alternative hotels when visiting Jakarta. Rating: 3/5

I absolutely do not recommend this hotel to anyone—it severely damages the prestigious Singaporean Raffles brand heritage. As an Accor Platinum member who has traveled extensively, I can confidently say this has been one of our worst luxury hotel experiences. For a flagship brand under the Accor umbrella, Raffles Jakarta fell incredibly short of basic hospitality standards. What was supposed to be a relaxing 4-night stay turned into a constant battle of chasing staff for basic requests. The service here is cold, aloof, and completely disjointed. Here is a breakdown of the systemic failures during our stay: 1. The "Butler" & Lounge Experience (Non-Existent Service) Dropped Bookings: A full month prior to arrival, I booked Sunday Brunch via the WhatsApp butler service. Upon arrival, it was completely forgotten and never actually booked. No Proactiveness: There was zero effort by the team to look at our itinerary or coordinate our planned departure. The idea of a Raffles butler is someone who is one step ahead; here, we had to chase them for everything. Platinum Benefits: Practically non-existent. A supposed upgrade just meant a higher floor, which felt completely meaningless. 2. Inept Breakfast Service at Arts Café Chaotic & Distracted Staff: The breakfast team is constantly glued to their walkie-talkies, ignoring guests. They are completely un-proactive with à la carte orders, didn't recognize us after multiple days, and consistently sent the wrong orders to our table. Poor Hygiene & Clearing: Breakfast seats were consistently littered with food crumbs before we were even seated. Once food arrived, empty plates were never cleared, leaving us with zero table space. Drinks and water were never topped up. Everyone seems to have a hyper-specific role (greeting, serving, etc.), but nobody actually looks out for the guest experience. Unattentive: On Day 3, the staff forgot our request for a baby seat entirely. 3. Complete Lack of Care & Arrival Failures Zero Empathy for Families: Upon reaching the hotel, our child vomited in the car. Instead of showing any care or personalization, the staff merely handed us a rag to clean it up ourselves. No follow-up or assistance was offered. Unhelpful Doormen: On our third night, we returned to the hotel struggling with multiple shopping bags, a stroller, and children. The doorman offered zero help handling our things; he simply asked a cold "Check-in?", and when we said we were already staying there, he literally walked away. Overall, the staff here act like they simply do not want to be there. The environment feels cold and unhelpful from the front line to the lounge.

We were here for champagne brunch - Refita and Chelsea are amazing! Such great service

Raffles Jakarta is undoubtedly one of the premier luxury properties under the Accor Group. During this first-time stay, the opulent ambiance was immediately palpable the moment I walked through the doors. However, my experience with their famously "legendary" Butler service was quite disappointing. As an Accor Plus Platinum member, I coordinated with the Butler via WhatsApp regarding my elite benefits—specifically, the complimentary ironing of three garments per day. I was informed that if the clothes were picked up in the afternoon, the complimentary ironing wouldn't be finished until 3:00 PM the following day. This timeline defies logic, especially for guests who are only staying for a single night. It felt as though the hotel was half-hearted and insincere about actually providing this complimentary benefit.