The Ritz-Carlton, Jakarta, Mega Kuningan

Front office not good. Food especially International restaurant is not good. Bar service excellent,

The staff at the Ritz Carlton provide nearly perfect service. All are warm, professional and extremely competent in what they do.

We stayed at the Ritz Carlton on a stopover on our way back to Australia. We were picked up at the airport and it took about 45 minutes to arrive at the hotel. It was a very impressive experience. The lobby is enormous and the staff are extremely welcoming. Our room on the 10th floor was very spacious and comfortable, the shower and bathroom were fabulous. There was a welcome gift of fruit and petit four waiting for us. We were so tired we didn’t leave the hotel at all. The breakfast room was enormous and had the most amazing selection we’ve ever seen. We also chose to have lunch at the hotel and just relaxed. We arranged a late checkout and headed straight to the airport. We were so pleased with our choice of hotel and would definitely recommend.

Callula in the Executive Lounge is professional, courteous, and very personable. She goes out of her way to make me feel like a valued customer and welcome on every visit.

I dined at the Asian restaurant at The Ritz-Carlton. Considering the reputation of a 5-star international hotel, I was unfortunately disappointed with the level of service provided. The staff addressed guests in an overly informal manner by using ‘aku,’ which felt inappropriate for a luxury hospitality setting. I apologize if this is part of the operational culture, but personally, I found it somewhat impolite. In addition, there was no warm greeting or smile from the waiters upon arrival. What disappointed me the most was the lack of basic courtesy after finishing my meal. Despite seeing me pass by, none of the staff acknowledged me or said “thank you.” For a hotel with such an established international reputation, this was quite surprising. Luxury hospitality is not only about the food or the building, but also about professionalism and guest experience. I hope the F&B team takes this feedback seriously. That being said, I would like to sincerely appreciate the front office and security teams, who were consistently friendly, welcoming, and helpful throughout my visit. Good job front office team!