The Ritz-Carlton, Jakarta, Mega Kuningan

Excellent laundry service! Big thanks to Arga for ensuring my clothes came back quickly, beautifully pressed, and smelling completely fresh. Highly recommend.

Best service for frequent guests. Executive lounge is always reliable. Restaurants are great. Laundry service is the best (Arga & team are especially helpful). Folks from car park to front desk / concierge, housekeeping, and sales are all great. Top notch service from start to finish.

Arga and the team from house keeping, the concierge team, lounge team, and desk personnel provided great service!

I am a lifetime elite member with Mariott and have been a member for over 10 years, and I don't think the service at this location compares anywhere else I've stayed in the world. Stayed at this hotel now for the third time this year (2026) and I can say that the quality of service just keeps getting better everytime I come back. The level of service personalization you receive is top notch. On my latest trip I only stayed one night as I was only transiting but it was my birthday. Everyone made it absolutely special. Huge shoutout to Melany, Basyl, Pram, Vondra and Vinsen for making my stay so special. A hotel is just a hotel. It's the staff that makes a HUGE difference to every guest experience. They are the best.

Arga was the best, he go me my clothes in time for dinner, thank you!