The Ritz-Carlton, Jakarta, Mega Kuningan

I dined at the Asian restaurant at The Ritz-Carlton. Considering the reputation of a 5-star international hotel, I was unfortunately disappointed with the level of service provided. The staff addressed guests in an overly informal manner by using ‘aku,’ which felt inappropriate for a luxury hospitality setting. I apologize if this is part of the operational culture, but personally, I found it somewhat impolite. In addition, there was no warm greeting or smile from the waiters upon arrival. What disappointed me the most was the lack of basic courtesy after finishing my meal. Despite seeing me pass by, none of the staff acknowledged me or said “thank you.” For a hotel with such an established international reputation, this was quite surprising. Luxury hospitality is not only about the food or the building, but also about professionalism and guest experience. I hope the F&B team takes this feedback seriously. That being said, I would like to sincerely appreciate the front office and security teams, who were consistently friendly, welcoming, and helpful throughout my visit. Good job front office team!

The staff were amazing, so helpful and so friendly. Great breakfast at Asia restaurant. My room was so comfortable.

Kak Rivi & kak Nailla were really kind and friendly. They took initiative to help me while I prepare my company banner before the event starts! They also asked to prepare me and team this healthy breakfast (as I attached here) while I was hectic and not even have a time to think about my breakfast. Their service is not only great, but so lovely and personal 🥰 thank you kaka2, may you both always be blessed and healthy. God bless your sincere heart and excellent service 💙

I joined the Sunday Sunset Yoga session at the poolside for the first time, and I was truly happy with the experience. The instructor, Coach Nico, was incredibly helpful throughout the session. At the end, Bu Sofia also came to make sure everything was safe and comfortable for everyone. It really felt like we were well taken care of, and the whole team was very supportive.

Super stay. I had a fantastic weekend staying in one of the club rooms. They took very good care of me. Special thanks to Royanna, Callula and the complete Club team. Hope to be back soon.