The Ritz-Carlton, Jakarta, Mega Kuningan

Very happy with service of Ms. Eleanor and Ms. Royana. They took very good care of me and my guests at Executive Lounge. Thoughtful and efficient

This is a typical Rich Carleton that has aged someD that some of the spaces like the gym in the pool area are below Rich Carleton standard. The club level is nice yet. The food offerings lack a little bit to be desired. The breakfast buffet and a la carte menu is very high-quality and it would be recommended to use that during your stay all other elements of the hotel were nice. We had a large executive suite part of the Amex fine resorts program and it was incredibly nice and spacious.

The hotel is very nice & all the staff are happy & friendly & extremely helpful All amenities were well maintained & clean The room was enormous There was a good choice of food at the restaurant The pool was very nice

Had a wonderful stay at The Ritz-Carlton Jakarta, Mega Kuningan. The staff were incredibly kind and professional, the room was spacious and spotless with a lovely city view. Breakfast and dinner at Asia Restaurant was delicious with plenty of options. Special thanks to Mr.Sony & Mr. Eric D.

Ritz Carlton should be a top tier experience. However warning signs were there from the get go. Having asked through the app for a renovated room (having read the reviews on Trip Advisor). The response was less than helpful. On arrival at around 4pm got to the Club Lounge and was commencing the process to be caught by the Ritz Carlton policy on lounge access. Which is less than transparent when you book. To be fair to the team they granted me access for the stay which was good resolution. Had to wait to check in for around 75 minutes despite being after the normal earliest check in of 1500. Whilst I was waiting used the bathroom which was out of soap. This is basic stuff especially for a club lounge. When I did get to the room which was a double bed rather than king size despite the early request it was large but the renovation is more a warm up than a full renovation. Bathroom remains old fashioned. Nothing particularly special or bad or good about the room itself. The amenities are cheap not branded and this carries through including poor quality slippers. Tissue box had not been replenished so ran out. Went to Asia restaurant for the dinner but nothing there that really appealed and was glad I had access to the club lounge. Retired there for some decent burgers and a couple of cocktails. Very rarely for a lounge they did frozen cocktails which was a pleasant surprise. Had a decent sleep with no noise issues and breakfast was reasonable with proper barista coffees. Then comes the last significant challenge of this stay which was the appalling internet connectivity. In the room kept dropping out. This is clearly a long standing issue from other reviews so baffling that the hotel has not fixed it. Shortened by stay from 3 to 1 night given the disappointing experience. To be fair price was reasonable but there are many many better hotels in Jakarta for similar price point. The nearby Raffles is in a different league at a similar price. Staff throughout were good and customer focussed. They are however battling against a facility that has seen much better days and is not of the standard one would expect from Ritz Carlton. Will not be returning despite the team's best efforts and good club lounge offering. Please note you normally only get this if you pay extra, and the so called Gold Lounge is really just a corner of the restaurant.