The Ritz-Carlton Jakarta, Pacific Place

My mother and I spent two nights at this beautiful property, and the entire stay was nothing short of impeccable. At every touchpoint, the Ladies and Gentlemen of the Ritz-Carlton truly lived up to their reputation. Ucip, the concierge, greeted us warmly by name upon arrival, his friendly smile making us feel instantly at home as he introduced the hotel’s facilities on our way to reception. Attriq at the front desk ensured a seamless check-in and went above and beyond — from helping us secure boxes and radish string for my shopping treasures to arranging a surprise bouquet of flowers for my mom. Dian and Ana in the Club Lounge consistently checked in on us, ensuring every detail was cared for — especially with my mom’s vegan preferences. Their attentiveness and genuine hospitality far exceeded expectations. Even at the gym, a gentleman kindly offered drinks, juices, and even post-workout stretches (though I unfortunately missed his name). What impressed me most was how every single Lady and Gentleman addressed both my mom and me by name throughout our stay. This simple yet thoughtful gesture speaks volumes about the hotel’s professionalism and true dedication to hospitality. I’ve had the privilege of staying at various Ritz-Carlton properties around the world, and I can confidently say that this one stands out as among the very best — if not the best.

After hearing and seeing positive reviews, we chose to celebrate our anniversary with Ritz-Carlton Jakarta Pacific Place - and wow, were we absolutely blown away! If real estate is all about location, location, location then the world class RC service is all about anticipation, anticipation, anticipation. From the initial pre-arrival communication to the departure farewell, every interaction with every staff member was infused with sincere warmth and care. We embarrassingly misread our flight itinerary (amateurs!) so booked the wrong check-in date (one day early) until the RC team caught the error. They kindly rescheduled our airport pick up and amended our reservation for a seamless check-in process upon arrival after nearly a full day of travel. Upon entering our room, the guest recognitions team welcomed us with a personalized video message, handwritten note, and gorgeous roses wishing us a happy anniversary. The room itself was well designed, quiet, and had the most comfortable bed. The bathroom had a much appreciated double sink, soaking tub overlooking the city, shower with strong water pressure, and luxurious Diptyque products. After housekeeping noticed our medicine vials, they thoughtfully left additional water bottles for our convenience. At the lounge, the team surprised us with fresh whole coconut the next morning after we had inquired about it once during a conversation. Much thanks to Ms. Dianida, Ms. Tamara, Ms. Azzahra, and Ms. Katherine for their attentiveness at every meal service, remembering all of our favorite beverages and dishes. Side note, we dined at in-house restaurant PA.SO.LA for our anniversary celebration and wrote a separate review of the memorable experience. Ms. Dwi and her spa/pool/fitness team are so adept at anticipating our needs before we even thought to ask, preemptively offering towels, water, and a health juice after our workout. A poolside tray with infused ice water, fruit, cold towels, facial mist, and sunscreen was provided shortly after we settled into our lounge chairs. Massage mavens Ms. Malini and Ms. Miftan have the ultimate magic touch during our treatment sessions. Somehow we were left completely relaxed and utterly refreshed all at the same time. Unfortunately, we were unable to note every name since every single staff member greeted us warmly whenever we met them throughout our stay. If it is yet not clear, the Ritz-Carlton Jakarta Pacific Place has gained two more fans for life!

The hotel is amazing, with service and staff to match! Food at the Club Lounge is minimalistic yet absolutely delicious and yet provides plenty of choices…the chef Shafina will go out her way to accommodate any specific food requirements which is very appreciative! Above all the service is second to none! Always greeted with a smile and willingness to cater for individual demands. A special thanks to Dasep who always takes time to ensure everything is ok, also Tamara, Azzahra and Tiffany for their attentive service! Finally, the rooms are very large and comfortable, well maintained and excellent views of the city! A very enjoyable stay, keep up the great work!

One thing I always miss while living abroad is the incredible level of hotels service in Indonesia. Here at The Ritz - Carlton Jakarta Pacific Place, hotel staff go above and beyond in everything they do. When you stay at a place like this, you’re not just a guest—you’re treated like royalty. Executive Lounge Experience: From the moment I landed, the service was impeccable. The hotel’s concierge greeted me warmly at the airport, helped me with both of my suitcases, and walked me to the hotel-arranged taxi. When I arrived at the property, I was welcomed by name—such a personal touch. Tri then escorted me to the Executive Lounge for check-in, where Nadira handled everything with grace and professionalism. She was so helpful and knowledgeable. Every staff member at the lounge greeted me by name, and honestly, it felt like coming home. Spa & Massage: After a long 35-hour trip, I decided to treat myself to a massage—and wow! I haven’t had such a deep tissue massage in a long time. I believe her name was Titin—she was absolutely incredible. She really knows what she’s doing and hit all the right spots. I walked out feeling like a new person. Heartfelt Moments Over Dinner : After massage, I suddenly had a craving for Bakso (Indonesian meatballs), but it wasn’t on the menu. When I mentioned it, the supervisor Roby said, “Don’t worry—I can make it for you.” I insisted I could choose something else, but he replied, “I know how it feels to miss your home food.” That hit me right in the heart. He and his colleague went out of their way to make me feel special—and I’ll never forget that. Thoughtful Breakfast Service: The next day at breakfast, one of the team members - Sofyan and Dian greeted me with a warm smile. Dian mentioned she didn’t see me at dinner last night. It was such a small gesture, but it meant a lot—it showed me how much they genuinely pay attention to their guests. With this kind of service, I’ll absolutely be back—next time, with my family.

We stayed here just one night for fun. They pampered us in each area we visited. All staff asked and remembered our names. Were available to bring towels, show us where we were looking for, or just to bring a treat! What service! We stayed in a regular room…which was plenty amazing. Bathtub with electric shade over the window. Heated toiled seat & self flushing, my favorite kind of luxury. Separate closet area. The shower wash felt like L’Occitan almond oil (but it was a different brand), body lotion smelled nice & felt nice. Good sized shower with rain option. The bed was comfy cozy! 3 pillows each provided. I knew the mosque was loud from hearing it earlier in the day, so I put on a white noise app for sleeping & slept through the night without waking for the first time in a long time. So I give the bed 5 stars. I visited the dry sauna. It was large and I had the place to myself! Nice robe in the locker to use for the shower after. Infused water provided even in the locker room. We visited the club lounge several times. Good food and drinks provided nearly all day long. After dinner I returned to my room & the turn down service had a HOT bath waiting with bubble bath & rose petals! I love a lot bath before bed. That was my favorite surprise!!! We visited the main breakfast on floor 6 in the morning as my husband prefers a huge selection over lounge selection. So many fresh fruit juices and smoothies available. Everything I ate was delicious! Car-free walking right out the front doors each Sunday morning. It was perfect for exercise. They do many marathons & races across the street, so it’s an ideal place to stay if you are a runner!! It is attached to Pacific Place mall. I enjoyed a little shopping & getting in extra steps between all our yummy foods. Nice swimming pool and comfortable pool chairs. There is a gym and spa too, but I didn’t use them. Loved my stay. It was my first time in a Ritz Carlton. I will for sure be asking for more in the future. Great place for a special occasion, romantic time, or just a relaxing night.