The Ritz-Carlton Jakarta, Pacific Place

We were having our best moments with The Ritz-Carlton Pacific Place during our wedding anniversary celebration. Special thanks to Niluh, Christa Bella, Pak Benny, the Guest Recognition team, and all the staff who warmly welcomed us and truly made our anniversary feel so special. Thank you as well for the beautiful room upgrade to such an amazing suite. Everything exceeded our expectations, and we genuinely appreciated the wonderful hospitality throughout our stay. Thank you once again for making our celebration so memorable 🤍

We stayed at The Ritz-Carlton Residences, Pacific Place for 8 nights as part of my husband’s work trip and had a wonderful experience from start to finish. Our suite was incredibly spacious, comfortable, and well-appointed, with beautiful night views across Jakarta. The location was excellent — convenient, safe, and directly connected to Pacific Place Mall, which made everything very easy. The breakfast each morning was delicious with a fantastic variety, and the facilities were outstanding. The inclusion of 3 complimentary laundry items per adult per day was also such a thoughtful and useful touch for a longer stay. However, the absolute best aspect of the hotel is the staff. Every single team member was warm, attentive, and genuinely caring. Nothing was ever too much trouble. The staff consistently went out of their way to assist us — from making recommendations to carefully booking taxis and communicating directly with drivers to ensure we arrived safely and at the correct destinations. A very special thank you to Korine, who showed exceptional kindness and professionalism when my husband became unwell during our stay. She organised for a doctor and nurse to visit the hotel and even attended our room personally to assist with translation between the doctor and patient. Her care and support meant so much to us during a stressful time. Thank you to the entire team for making our stay so memorable. We would absolutely return and highly recommend this hotel to anyone visiting Jakarta.

Had one of the worst check-in experiences I’ve ever experienced. I am a titanium, elite bonvoy member and a lifetime platinum Bonvoy member. I booked a room at this hotel under a corporate rate and received confirmation in the Bonvoy app that my booking was good for a king bedroom with lounge access. At check-in, the hotel advised me that the corporate rate does not include lounge access. I showed them the confirmation on the Bonvoy app (which confirmed lounge access), but the staff kept robotically, repeating that our corporate rate does not include lounge access. I explained that my only reason for staying at this hotel was the promise of lounge access in my reservation otherwise, as a titanium member, I would’ve stayed at another Marriott property that gives lounge access to Elite members. I find this bait and switch, where the app confirmed I would have lounge access but the hotel refuses to honor it, a shockingly, horrible way to treat any customer, let alone a top-tier one. The hotel did not offer me any compensation or any thing at all to rectify their error. Moreover, it seems that they know of this glitch between their reservation system, and the app, but refused to inform me in the weeks leading up to check in so that I can make alternate arrangements if I want it.

I am a bit baffled by all the praise that this property receives, For me the room was dated. Yes the lounge is open 24/7 and effectively you can have an all inclusive stay but my recommendation would be save some money stay at the St Regis which is impeccable and spectacular and use the savings to pay for dinner out. Nothing wrong per-se but much better value to be had in Jakarta. Because of the way this hotel is arranged there is no independent restaurant offering except for the lounge. Likewise bar etc. Location is strategic. For me I found the staff were OK but not exceptional. Second disappointing Ritz Carlton experience in Jakarta. Not in my view worth the premium price and will not be staying again.

There are not enough stars to give this hotel. I didn't know where to start, so much so that I put this review aside for awhile and I only now came back to it. I have been remiss! The vignettes of extraordinary service could have been in the RItz-Carlton promotional video. I have such wonderful memories, including: — When my colleague got a run in her only pair of hose and couldn’t find a store to get a new pair on short notice, one in the front desk clerks gave her a pair from the staff’s own supply. — The housekeeping turndown crew noticed that I sometimes travel with my daughter’s stuffed monkey. They surprised me on my final night with a small stuffed Ritz-Carlton lion to give to her when I got home. The service was excellent and personalized throughout, whether it was checking in, asking for shopping advice, having a meal or a drink, or simply getting on an elevator. I couldn’t keep track. The open secret that I almost overlooked is that not only did I have a club room, but every room in this hotel is a club room. And the hotel doesn't have a lot of rooms. It is really a boutique hotel with a big name. It’s not readily apparent because the hotel is just one part of a large building. These two things mean that every guest receives extra personalized service and access to the "club," which among other things means includes a small buffet for every meal of the day. snacks in between, plus special events. Being able to work out of the hotel throughout the day was very efficient for this work trip. I try to keep track of team members who provide outstanding service. I wrote down a lot of names but I'm sorry to say not all and now and not in particular order. So with apologies to thoseI’ve left out, here are names. I noted: Nathasha, Niluh, Rosita, Nadira, Timothy, Milano, Vinny, also managers Dasep and DIan. Thanks!