The Ritz-Carlton Jakarta, Pacific Place

I need more stars! I’ve stayed in a LOT of hotels over the years, and this is my all time favorite. Indonesia is not as expensive as the US, I usually can’t afford to stay at a Ritz Carlton, but I’m so glad I treated myself to this stay. I had come from a jungle trekking trip, and I was sore, achy and exhausted, and a few days here was absolute heaven. I think about every single staff member weeks after the trip, they were so kind to me and took wonderful care of me. The room was enormous, the bed was just so lush, the bathroom was to die for. One day I didn’t even leave the hotel, I just ate meals in my room or the lounge, got a massage, and luxuriated in my enormous bathtub. It really was a beautiful place to stay. If you go to Indonesia I highly recommend a few days here.

I had high expectations before arriving at this hotel, and they were not just met but exceeded. We stayed here twice—once at the beginning of our trip through Indonesia and again at the end. Despite our brief stays, we felt genuinely welcomed and at home, which was undoubtedly influenced by Ashee and the rest of the Guest Recognition team. Both of our visits took place over a weekend, meaning there were special activities for children: painting during the first stay and fun gymnastic classes with Benny during our second. The Club Lounge also offered some special weekend treats, which made each stay all the more memorable. My only minor “complaint” is that I ended up too full from trying so many delicious options! Staff members throughout the hotel were excellent, including those in the Club Lounge who always made sure there was something to suit our tastes. Because our children tend to be picky eaters, the team even prepared special dishes for them—something we greatly appreciated. We had the chance to try breakfast at the Pasola restaurant, which we really enjoyed, especially when arriving early to beat the rush. From the à la carte menu, the dishes were great, and Feris made sure we had top-notch service. My wife and her mother took advantage of the spa treatments and were very pleased with their experience. My wife also attended the Saturday morning yoga session, which was both high-quality and personal thanks to the smaller group. Lastly, kudos to the pool staff for their wonderful service—towels, water, and anything else we needed arrived quickly. Overall, it was a fantastic experience, and we look forward to returning again.

I am craving 'nasi goreng'. Feris as a server was attention to me and enquiry my order. Then Wardi sent out the 'nasi goreng' to me. Mbak Mutia the hostess, Jahliani the MOD were very professional and courtesy. Akbar the CDC also ensure my 'nasi goreng' and all the rest of the pasola food. Their dedication was a benchmark and examples for the worker. Saltue to them

Having stayed here many times in the past and always have a good time, I decide to stay again for 2 nights. And as expected, it was great stay. Will be returning again in the future.

Honestly such a terrible experience, An outdated room, too much street noise that I couldn’t sleep all night and the balcony is full of spiders and spider webs! Like never been cleaned! Lack of the simplest requirements like a tissue box in the room! They didn’t even care when I requested to leave the next day, they were like we don’t have any available room. Unfortunately I had to stay in for the whole stay since my team was staying in the same hotel. I’ve been to Jakarta 4 times in different hotels which were like half the price if not less and I’ve never seen this bad service! I totally don’t recommend, Never again!