The Ritz-Carlton Jakarta, Pacific Place

Our stay at Thi Ritz Carlton was absolutely outstanding. From the moment we arrived, we felt genuinely welcomed by the incredibly warm, professional, and attentive staff. Every member of the team went above and beoyond to make our stay comfortable and memorable. The food was exceptional, with a fantastic variety and outstanding quality at every meal. The drinks were equally impressive, perfectly prepared and beautifully presented. Thank you to the entire team for making our visit so special.

i really enjoyed my visit to this hotel. even though i wasn’t staying as a guest, i stopped by to enjoy some drinks at the bar. i tried their pandan cocktails , and it was absolutely delicious and one of the best cocktails I’ve had. i would also like to give special thanks to agung (i hope i remembered his name correctly), the bartender, for his excellent service. i'd also like to thank the lady who kindly assisted me throughout my visit, i believe her name was lini or rini. she made me feel truly welcome with her warm hospitality and attentive service. you have an amazing team. keep up the great work, and i look forward to visiting again. thanks to pa so la bar & lounge you have an amazing team ❤️

I've been to Jakarta several times and had the chance to stay in all the best hotels but, The Ritz Carlton Pacific, in my opinion, is the best for many reasons but, the most important, their staff. I might have to name at least twenty if them, in all Departments. My gold medal goes to the 21st floor guest office , especially Vinny and Shirly, I really gave them a hard time with 24/7 requests that were always answered with a smile and the solution I was waiting. The ladies in the 21st floor restaurant were great, at the third day they already knew what I liked and what not to offer me. Kudos to everyone from the Manager to the people who was cleaning the rooms. Hope to see you all soon! Terima kasi!

We were having our best moments with The Ritz-Carlton Pacific Place during our wedding anniversary celebration. Special thanks to Niluh, Christa Bella, Pak Benny, the Guest Recognition team, and all the staff who warmly welcomed us and truly made our anniversary feel so special. Thank you as well for the beautiful room upgrade to such an amazing suite. Everything exceeded our expectations, and we genuinely appreciated the wonderful hospitality throughout our stay. Thank you once again for making our celebration so memorable 🤍

We stayed at The Ritz-Carlton Residences, Pacific Place for 8 nights as part of my husband’s work trip and had a wonderful experience from start to finish. Our suite was incredibly spacious, comfortable, and well-appointed, with beautiful night views across Jakarta. The location was excellent — convenient, safe, and directly connected to Pacific Place Mall, which made everything very easy. The breakfast each morning was delicious with a fantastic variety, and the facilities were outstanding. The inclusion of 3 complimentary laundry items per adult per day was also such a thoughtful and useful touch for a longer stay. However, the absolute best aspect of the hotel is the staff. Every single team member was warm, attentive, and genuinely caring. Nothing was ever too much trouble. The staff consistently went out of their way to assist us — from making recommendations to carefully booking taxis and communicating directly with drivers to ensure we arrived safely and at the correct destinations. A very special thank you to Korine, who showed exceptional kindness and professionalism when my husband became unwell during our stay. She organised for a doctor and nurse to visit the hotel and even attended our room personally to assist with translation between the doctor and patient. Her care and support meant so much to us during a stressful time. Thank you to the entire team for making our stay so memorable. We would absolutely return and highly recommend this hotel to anyone visiting Jakarta.