NH Collection Guadalajara Providencia

We had an overall pretty good experience at NH Collection. The surrounding location was excellent, and the amenities were top-tier. They also upgraded our room because of our reservation through American Express Platinum Concierge. That said, a few things could have been improved upon. They gave us a $100 room credit that couldn't be applied to the laundry that we had done -- wish that was explained to us beforehand that they used an outside vendor. Additionally, we may have seen an attempt to come into our room despite the DND sign on -- right now, I'm trying to resolve this with the hotel but they haven't gotten back to me. Please reach out to me here, as I'd like to give the experience 5 stars, and don't want it to go any lower than 4, but we do expect a response and investigation through security footage. I've reached out to Miguel Oliveras (the manager), as well as nhcollectionguadalajara@nh-hotels.com, to no avail. Thank you, Calvin

Easily one of my favorite hotels to stay at. I come here often for work and the experience is consistent. The hotel staff is extremely friendly, the rooms are clean, and the breakfast is fantastic. Ruben has been especially helpful helping me and my coworkers find good food. He even was kind enough to walk us to one of the spots he recommended. Always a good time in Guadalajara!

Two day stay, and NO HOT WATER IN ROOM! At best, the water temperature was luke warm after running water for 20 minutes! No apology or expanation from staff for lack of hot water. The restaurants around the hotel are good. The neighborhood around the hotel is nice.

it is nicely located, the view of the city is great. the breakfast buffet was horrible. little options and not that tasty. it is very convenient it is inside a small mall and surrounded by great restaurants. staff was ok, not that friendly but at least not rude. the phone in my room never worked to order room service.

It was a nice place to stay, I traveled for business, I think is a great hotel, bedrooms are ok, but the problem is parking space, there are not parking for guests, only a discount for a space on another parking lot, the problem is if you park outside, in the street, police can take your car, so I would recommend a better discount for parking because it is really low