Melia Cayo Guillermo

We had an awesomr time at the hotel. Friendly and good service all around. We loved the room which was really cozy and the view was amazing with palm trees everywhere.

This is one of my best experience,in fat is my first time in Cuba. I'm glad about peoples who works in this hotel, service is perfect, peoples are nice, I'm sure I'll be back soon

No Internet-WiFi. Deteriorating infrastructure .Room service is terrible! .Cable TV dropped for 24h .49 channels + news -entertainment. .Room phone never worked. .Hot water? only if you dream it... .Bar Hemingway: Terrible. Reception: No experience. They never filled it and they didn't let you take anything out of the buffet, I cooled for pleasure. Air gymnasium without control .The security group is excellent. .The buffet satisfies the most demanding . Excellent kitchen staff. Complete animation group 5 points. Excellent yacht club. Well-stocked bar

Previously Melia Cayo Guillermo, re opened dec 2024. I did visited it in also in 2019, and again now in april 2025. It was closed for a while , almost a year, and staff worked very hard to clean it up. DIVE CENTER few steps away ;-) Great for : Beach is amazing, long, clean, seaweed is pickup every morning, new beach chairs. Long walks possibles in both directions with amazing sand. Pool is great, clean, and cute with little bridges Staff is absolutely amazing, kind, smiling and hard working. They really go out of their way to make you feel welcome. ( Yurguy and his team ) Lobby is clean Looby bar has a good drink selection Pool bar is 24h Bedroom clean and smell nice, with new AC unit and new mini fridge Massages are amazing at good price, with a twist of physio therapy ( Carlos ) Okay / Need improvements : Music a bit too loud at the pool in my opinion Front desk / no one has no change , difficult to find change to tip the staff Bathtub in my bedroom is old , need replacement Missing toaster / toast / eggs / potatoes in breakfast Food are expected for Cuba, bring your favorite essentials seasonnings Need more groundskeepers picking up flying out plastic cups ( very windy week) Got a wifi ticket 4h duration, for free, can use it in the lobby. Renewable on demand. Safes in the room are supposed to work with same key as main door, but it won't work. Bring a small lock and store your valuables in your luggage. Not great for : Public bathrooms : Very clean but sometimes missing toilet paper and are not flushing all the time ( I had to switch stalls ) Plumbing might need attention and water flow seems to be momentarily cutted off. Also the doors knobs not closing properly. Conclusion : This is not a recent built resort, actually it is probably 25 years old. So don't expect the same fancyness as competitors But staff makes it very enjoyable. Will go again as it ticks my bucket list for great beach and dive center accessible daily, IMPORTANT : Bring Change ( small bills for tips ) USD or CAD. Bring lock for luggage in replacement of safebox Bring your essential seasonnings

Really enjoyed my stay here. The beach is amazing. There’s a very lovely man who sets your bed up for you with your towel. And offers coconut water. We wanted to tip him on the last day but he wasn’t there when we got back to the beach. But he was fab. The entertainment team were lovely and enthusiast even though the hotel was not that busy. And they arranged a trip to the nightclub cave for us which is a must. And they had some good singers play whilst we were there. The bar. closest to reception serves the best pins colada’s! And the bar man is very free flowing with them. The food is good by Cuban standards and considering there can be food shortages in the country there was a good variety. The rooms are as good as I would expect for Cuba. Comfortable mattresses. Clean. A fridge included. Would return if I ever go back to Cayo G.