The Ritz-Carlton Jeddah

My experience at this hotel was absolutely unacceptable. I forgot my passport in the room and immediately called the hotel. I was clearly told that it was there. Based on this confirmation, I returned from Makkah because they insisted that I had to come back in person due to their “rules.” When I arrived, I was shocked to discover that the passport was not there and that no one at the reception knew anything about it. The staff showed a complete lack of organization and responsibility. They went back to the room to search again, but it was still not found. This situation put me through a very serious psychological ordeal. Losing a passport is not a minor issue, and yet the staff showed no empathy, no urgency, and no professionalism. For a hotel that claims luxury standards, this level of service is completely unacceptable.

The Ritz-Carlton Jeddah is an amazing hotel. The location is excellent, the property is luxurious, and everything was perfect during my stay. The staff were so friendly and helpful, and the hotel was spotless. I truly enjoyed my experience and would gladly return.

Excellent hospitality, I was upgraded to the Royal suite where you feel you are in heaven 😊 Very grandly team, clean rooms and facility. Will definitely visit again and recommend it to all my friends and family.

Staff are amazing espcially at the concierge , the lady there was very helpful and made my Umrah a very easy one may God bless her, also Asayel from guest relations and people at the breakfast all were awesome ... a big Thankyou ! to the driver Adil , he knew his way around and made my stay very comfortable .

This was my best hotel experience ever. I was upgraded to a suite. The service is excellent. The breakfast is one of the best. Big thanks to Abdallah Khatma. He provided exceptional service