Shangri-La Jeddah

My Experience at Shangri-La Hotel – Jeddah I visited Shangri-La Hotel with high expectations, especially given the brand name and luxurious location. The experience was a mix of excellence and a few challenges that need urgent attention from the hotel management. Positives: • Check-in was smooth and quick. The front desk staff were professional and cooperative. • Initially, we received a room with a faulty air conditioner, but the staff quickly upgraded us and moved us to a better room — much appreciated. • The breakfast was diverse and delicious. Special thanks to Ibrahim, who was incredibly helpful, attentive, and explained the buffet items with care. • The Saudi staff members were respectful and professional. • The hotel offers plenty of parking spaces, which is a strong advantage. Challenges and Concerns: 1. Unified Service Number This was one of the biggest downsides. • Simple requests like a toothbrush or a bathrobe could take over an hour — and sometimes never arrive. • One request took five phone calls, and in some cases, no one answered at all. • I recommend assigning direct lines to each department instead of relying on a slow, centralized number. 2. Kids Club This was one of the main reasons I chose the hotel, but unfortunately, the experience was disappointing. • The staff member stated she wasn’t responsible for my daughter and said she was “busy”. • There was no lifeguard at the children’s pool, which is extremely concerning. • There were no structured activities, schedules, or actual supervision. • Although the kids club is well-equipped and beautifully designed, there is no proper management or engagement. Compared to other international hotels, this was below expectations. 3. Pool and Seating Area The pool is exposed to direct sunlight all day long with no shading at all. • This makes it very difficult for guests who want to swim without being exposed to intense heat. • Poolside seating is completely exposed, with no back or side shade. I recommend installing canopies or creating shaded zones to make the area more comfortable. 4. Parking • I was surprised that valet parking is a paid service, even for hotel guests. • Entering and exiting the parking area is tight and difficult, especially around the corners. • Most of the convenient parking spots near the hotel entrance are reserved for Asila Tower residents, not hotel guests. That said, having a large number of parking spaces is still a positive. Summary: The hotel is luxurious, well-located, and the Saudi staff are exceptional in their service. However, there are four critical areas that need immediate improvement: • The centralized service number • Kids Club management and safety • Pool area shading • Parking organization and valet policy If these are addressed, Shangri-La Jeddah can truly become one of the best hotels in the city.

Bad service, exaggerated prices, does not live up to the level of five-star hotels, there are excellent efforts from Sarah, Shaza, Abdulaziz, Amjad and Noura, thank you, but even the valley is a large amount for the guests, breakfast does not have smiles and only includes one guest per room although its value is for two people, the furniture is ordinary and not luxurious, I tried Shangri-La around the world and it was much better, I do not recommend it

Outstanding Service by Sanjay at Shangri-La Jeddah I had the pleasure of receiving exceptional service from Sanjay during my stay at Shangri-La Jeddah. Not only did he handle housekeeping with speed and efficiency, but he also provided excellent support with engineering issues and the mini-bar. His attention to detail, professionalism, and dedication to guest satisfaction were truly impressive. Sanjay worked swiftly and effectively, ensuring that everything was in perfect order while maintaining a friendly and helpful attitude. His commitment to high-quality service reflects the exceptional standards of Shangri-La. A big thank you to Sanjay for going above and beyond to make my stay comfortable and hassle-free. Highly recommended!

This hotel is just perfect! Beautiful rooms with everything you could ever need from bathrobes & slippers (gorgeous toiletries!) , to a delicious fruit bowl to simple everyday useful features such as universal plugs everywhere! That shouldn’t have to be a massive plus but it truly is compared to a lot of other hotels round the world. The (ladies) gym was clean and modern and the pool area is relaxing with great views - shame it’s on the wrong side of the hotel regarding sun hours 😂 I had room service which was quickly delivered by very polite pleasant staff member and, ultimately, very tasty. All in all an extremely comfortable stay, thank you

We were in the hotel for group meeting. After the conference it was dining at 11. 30 pm with set menu as agreed. Until 12.10 we were served with appetisers and salads. The waiting period was prolonged for 40 minutes as if they were not prepared for the guests. Many of the guests left without further waiting annoyed as they have morning duty. Any the experience was not nice. Let us hope that the restaurant will do better next time.