Jekyll Island Club Resort

The resort is a great place to visit. There’s an outdoor bar and eatery called Founders Social that is fun, great service (Alex the bartender was interesting and informative), has a happy hour and just a really nice place to sit and enjoy a cocktail.

Having visited Jekyll Island previously, my wife and I had looked forward to a time when we could return and stay at this historic hotel. We made reservations this past August for a queen island view room but when we arrived, we were given a room that more accurately ought to be identified as a mechanical equipment view room. (See pictures). Before unpacking, we asked if we could be assigned to a different room but were told that they had nowhere else to put us. They did say that we could check back daily and see if something opened up but, who wants to pack and unpack to move from room to room on a vacation? Besides the view, the room itself was tiny, the carpet was stained, the floor lamp did not work, there was a water mark and peeling paint on the walls and there was no comfortable place to sit in the room even though the pictures on the website of this room level had an upholstered chair. Though the common areas of the hotel maintained their historic charm, other details were lacking. The staff, by and large, didn't seem to take pride in their job and in serving guests though I will say that the young man that doubled as valet and bellman made a good impression. We had intended to stay for four nights but as the week went on, we became more and more disappointed so on day 4, we decided to return home. We checked out after noon so the front desk asked my wife why we were leaving early. She told her how disappointed we were and as we were driving home, we got a call from the hotel expressing their apologies that they had failed to meet our expectations. They indicated they were going to waive the last night's charge even though we checked out after the posted checkout time. Though unexpected, we thought that was a kind gesture. However upon receiving our credit card statement, they did not follow through. We were charged for the full four nights of our reservation...why make a promise if you're not going to keep it??? This was just the last straw in one of our worst vacation experiences. This is a property that bills itself as a 4 diamond property and one of the best destination properties in the US, but I have had better experiences staying in a 2 star Holiday Inn Express.

First impressions are very important for visitors and Kiera did an excellent job of making us all feel welcome and comfortable

The hotel is beautiful. It’s much nicer than its’ sister property on the coast. The Wharf Restaurant was wonderful with great happy hours and wonderful service, especially one of their bartenders whose name is Larenzo. He was great.

Our family had a great time here! There was plenty for us to do with our 10 month old. All the staff were very friendly and helpful throughout our stay. Everything was very immaculate and we could walk/bike to almost anything we wanted to visit/do.