Jekyll Island Club Resort

Lovely stay with our small dog, super clean room, delicious breakfast and friendly and helpful staff made our stay delightful! We will be back! One of the most beautiful grounds I have ever seen, the oak trees draped in Spanish moss will never leave my memory

Beautiful historic property. Takes you back to a bygone era. Rooms are nice with plenty of space. Bathrooms, although not spacious (remember, this is an old hotel), were obviously renovated in the last few years - nice tile, etc. Staff was very pleasant and professional.

Our daughter’s wedding weekend was a wonderful experience. We rented Crane Cottage. All of the rooms at Crane were comfortably appointed, plenty of room, and each were unique. We did have the a/c go out, but it was fixed immediately. The entire staff was professional, personable, friendly, and just did an amazing job! The food was fabulous! Many of our guests complimented the dinner (sit down) at the reception. My favorite meal was the farewell brunch on the croquet lawn. The spread was delightful, plentiful, and a nice variety. We were able to enjoy the heated pool and relax before the rehearsal dinner with both families. Plenty of shaded seating. After the rehearsal dinner about 10 of us gathered at the club for a night cap. We took a trolley tour on Sunday with some of our remaining guests, and went to the museum. The candy store on Pier St. is a short walk to get ice cream or sweet treats. The club dining room served a very nice breakfast (buffet) with a made to order omelette station. If you enjoy good food, great service, and a quiet, relaxing time; you will love your stay. We have stayed at the club before Noble House acquired it, and they have really made exceptional improvements. If you are looking for a unique venue for a special event, this should be on your list to tour.

We were placed in a second floor room in a building that doesn’t have a working elevator, house keeping said it has been broke for a long time with no plans to fix it because of the cost. Second our air conditioner wasn’t working. I called the front desk and finally got an answer on my 5th try. When I told them about the air conditioner not working the person on the phone said they were busy and didn’t know when maintenance could get to it. I asked to be moved and again the front desk person said they were too busy and call back

I stayed a few nights at the Jekyll Island Club Resort. Up front, let me say it's a gorgeous property. The hotel is interwoven into historic buildings from the late 1800s and early 1900s. There's also the island's natural beauty, most of which is undeveloped. However, I experienced quite a few issues. And yes, the hotel consists of old buildings, but the hotel part was basically gutted in the 1980s. So, the hotel isn't that old. The bones of a typical house are older than the bones of the hotel. With rates of $400-plus per night, I expected a lot more. The Front Desk and bell staff are mediocre. They weren't rude or even unwelcoming. They just weren't experienced. The housekeeping is bad to awful. Rooms were filthy.Extensive mold and mildew in the bathrooms, specifically the shower. Stains on carpeting and furniture. Surfaces or carpets not vacuumed or even swept. Other surfaces like countertops were not wiped down. Hair on the floor or in the shower. The coffee cups at the in-room coffeemaker were dirty from previous use. Dead bugs in windows. More mold or mildew in the windows too. In short, cleanliness was way below the standard you expect for the rates being charged.  Like housekeeping, property maintenance is neglected. TV with broken audio. So, no sound. Everywhere you look there's rust, chipped paint, stains on carpeting, scuffed walls, etc. Yes, some of the hotel consists of old buildings but again much of the hotel was extensively rebuilt or renovated in the 1980s to have modern bones. There's really nothing "old" in guest rooms that would prevent better maintenance.  Amenities are lacking. No bar of soap is provided in the bathroom. How do you not provide a bar of soap? No robes or slippers. How do you not provide a robe and slippers. No mouthwash, dental kit, etc. in the bathroom. The toiletries (shampoo, conditioner, body wash, lotion) are in dispensers that aren't tamper-proof. No stocked mini-bar. No wine glasses or corkscrew. No room service. No turndown service. No welcome letter given at check-in. I didn't even receive a property map. I received a text message ahead of my stay and replied with a request. That request was never fulfilled. The F&B situation is awful. Unbelievably, they don't have a proper all-day restaurant with an ala carte menu. In the Grand Dining Room, the breakfast buffet is more limited and of a lower quality than the free breakfast at a Holiday Inn Express. At $34 per person for the buffet, it's highway robbery. No smoked salmon, no cheeses, pastries looked pre-made like you'd get at a gas station, no smoothies, only one kind of yogurt, no freshly squeezed juice, etc. The Pool House bar at the pool is closed. So, you can't get a drink or have lunch at the pool of a resort even though it's a resort and you're paying a resort fee. The Wharf restaurant is basically at the Applebee's or Chilli's level in terms of quality. They serve wine in plastic cups. The silverware were cheap metal utensils like a hospital cafeteria. There's a grab-and-go counter called the Pantry that basically serves coffee, sandwiches, etc. Otherwise, there are no other options. The other hotel, directly on the ocean, has a better restaurant. But if I wanted to eat there, I would have booked a room at that hotel. The attractive bar's wine list consists of cheap gas station or grocery store wine at expensive Miami or New York City prices. They make a big deal of champagne sabering. But the champagne is a $9 bottle of prosecco. Are you kidding me? How do you not saber real champagne or at least a good sparkling wine from the champagne method?  All things considered, if you take away from the historic nature of the property, the Jekyll Island Club Resort is vastly overrated. They are positioning themselves somewhere between upscale and luxury. You're paying $400-plus per night and expecting a 4-star hotel only to receive an overall product that is much lower in terms of the standard and quality. There is no way that I would recommend staying here. Instead, book the Courtyard or Holiday Inn resorts.