Jekyll Island Club Resort

The grounds of this hotel are absolutely beautiful. The hotel is aged, but that’s what we expected from a building of the late 19th century. It’s well kept and clean despite a century plus of wear. The guest room was fine. Our view was aweful, but we now know to request the River view. The beds were comfortable and the bathroom had modern finishes. We had the daily breakfast buffet, which was plentiful, and had dinner at the Wharf and the sister property’s Eighty Ocean. The Wharf was good. Eighty Ocean was great. Staff throughout the hotel was friendly and accommodating. Overall I rate it a 4 (very good). It misses a 5 for value. It feels like they need to do some interior refurbishes to justify the luxury pricing.

Potentially a very nice place but facilities and some workers were unable to adequately provide prompt clean rooms and services. Yuch!

Our experience was absolutely amazing from start to finish while celebrating our 15th wedding anniversary! From the wonderful check-in staff to your incredible bartender, Ben, everyone made our stay so special. We had an absolute blast! The resort is stunning, and the views are truly dreamy. It was the perfect place to celebrate such a special milestone, and we’re already looking forward to coming back! Thank you for helping make our anniversary trip so memorable!

room in the clubhouse building was not good: dirty windows, no screens, looked onto rooftop electrical equipment. Musty odor, AC was aimed at bed, some mold in bathroom. Very unhelpful staff when tried to change rooms. Hotel itself is beautiful, service staff are wonderful, grounds are gorgeous.

We booked two rooms at the Jekyll Island Club for a weekend getaway with our three-month-old baby, in-laws, and two dogs. I really wanted to love this place. The property itself is beautiful, there's plenty to explore around the resort, the pool area is charming, and the staff we interacted with were generally friendly and professional. Unfortunately, the actual condition of our rooms was a completely different experience. In Room 2218, we discovered a rather horrifying plumbing quirk: whenever the toilet in the room above us flushed, our toilet would gurgle and spray water out of the bowl. I discovered this while actually sitting on the toilet, when someone upstairs flushed and I suddenly got poop water sprayed on my butt. I'm not sure what else needs to be said about that experience. It was every bit as unpleasant as it sounds. Room 2219 somehow had its own collection of problems. The air conditioning in the living area wasn't working, so we called maintenance. Their response was essentially, "We've ordered the part, but it hasn't arrived yet." Wait. What? If the hotel already knew the air conditioner was broken and was literally waiting for a replacement part, why was the room being offered to a guest in the first place? Their solution was to bring us a box fan, which would have been fine except that the thing periodically roared to life sounding like a car trying to start in the middle of the room. This was especially delightful while traveling with a three-month-old baby. Both TVs in that room also didn't work, so maintenance had to replace those during our stay as well. Beyond the mechanical issues, the rooms just felt tired. The carpet didn't seem particularly clean, and the wicker furniture in both rooms was noticeably fraying. Since we had two dogs with us, we actually took photos when we arrived to document the existing condition so we wouldn't somehow be blamed for it later. To the front desk's credit, they acknowledged the problems and offered to waive our pet fee and discount our cabana rental. Unfortunately, the pet fee still appeared on our final folio, along with breakfast charges even though breakfast was included with our reservation and we handed over the provided breakfast cards when we ate. That brings me to probably the most frustrating part of the entire experience: I emailed the resort about the billing issues on September 15. No response. I followed up again on September 22. Still nothing as of September 25. I'm now having to call the hotel simply to get someone to address the charges on my bill. There really is a lot to like about the Jekyll Island Club. It's a gorgeous historic property in a beautiful setting, and we enjoyed exploring the grounds and many of the resort amenities. Most of the staff we encountered were pleasant and professional. But beautiful grounds can't compensate for putting guests into rooms with known maintenance problems, getting sprayed by toilet water from the room above, and then being ignored when trying to correct the bill afterward. For what this resort charges and the experience it presents itself as offering, I expected considerably better.