Jekyll Island Club Resort

Nice historic location. Excellent service. Recognized us as many time guests. Carter, the bellman, was especially helpful and attentive as was the evening shift at the front desk.

Service was excellent. Staff was very helpful and courteous. Room was a little small but we had requested handicapped equipped.

Beautiful grounds and cottages, great pool. The breakfast was wonderful, I would say the $34 price tag was worth it. We traveled with my 2-mo old baby and I never felt unwelcome. Highly recommend biking around the island, even in the Georgia heat.

For a self-described historic luxury resort, the Jekyll Island Club is in desperate need of updates, repairs and staff training. Certainly not worth the $500+/night rate for a deluxe king suite! We were on a 10-day vacation celebrating our anniversary and I planned to surprise my wife with a special two-night stay in one of the resort's deluxe king suites in their historic Crane Cottage building. We were married in the adjacent Faith Chapel and held our reception in the Crane Cottage and courtyard before the resort converted it to hotel suites. Upon arrival, we found the bell stand and valet area in the motor court not staffed (4:30 pm on 9/1/2026). After searching, we found the front desk area (poor signs, up 2 flights of stairs and in a glass conservatory building) also unattended, with no sign indicating a return time or status. As we walked away, a staff member responded that someone would be available shortly. 5 minutes later, we were greeted and checked in. A bellman drove with us to the Crane Cottage and helped locate our room and carry in our bags (10-day trip). In the room, we were greeted with a strong mildew and musty smell. The bell person indicated the A/C may have been off and adjusted it. Throughout the evening, the smell grew stronger. My wife went to freshen up in the bathroom before dinner and found the marble floor in the shower covered with sand, dirt and what appeared to be toothpaste or shaving cream. I phoned guest services and was transferred to the manager on duty. They dispatched someone from housekeeping to come and address the problem. A helpful person named Shannan came to assist, but said the housekeeping supplies in the building were locked up and she could only find bleach cleaner. She used towels and hand-scrubbed the shower and floor, and sanitized the bathroom area. Shannon apologized, indicating they had a new housekeeping person in that area and would discuss the problem with the manager on duty and make arrangements to have us moved in the morning. She also brought fresh towels, as the ones in the room smelled of mildew and she was surprised by their color and stiff texture. The next morning, no one was aware of our problem, claimed no knowledge about moving us, or even cleaning our suite, and simply told me they doubted any such conditions would exist in their luxury suites. I suggested to the person at the check-out area that someone from management should actually go and look at the room. We checked out that morning and moved to a new property. Still waiting on a response from the hotel and any adjustment on the $580/night 'luxury suite' for the night not used. Fortunately, the nearby Westin Hotel was able to accommodate us with an oceanfront corner suite in wonderful condition and saved this part of our vacation!

We stayed in the San Souci cottage and the room was well appointed with balcony. Our stay was relaxing and we have a lovely weekend. The pool was enjoyable and we were thrilled to have beach access along with towels and chairs/umbrella at the Ocean side property.