Jekyll Island Club Resort

Recently I visited the hotel for a work conference. I have no complaints about the hotel itself. I thought the location was fantastic because it was right on the beach. I stayed in the suite which was very spacious. I loved the seating area and private deck with chairs overlooking the ocean. The gym was on the same floor and offered enough equipment. My problem isn't with the aesthetics of the hotel but more so with it's accounting department. My room charges were covered through my job and upon checking in I specifically asked had payment been received and I was told yes. When it was time to check out, I was told no payment was received and found out a week later my personal credit card had been charged. I called the hotel immediately trying to rectify the situation and have been given the run around the entire time even up to this point. The account manager refuses to answer my calls, return my call or speak to me personally even though I have sent documentation verifying payment. My job is showing where the payment was cashed and the hotel is still refusing to refund my card. This is very frustrating and upsetting. I can't believe a hotel of this caliber who handle customers in this manner. The way the account manager keeps avoiding me has really left a sour taste in my mouth. What could have been a good review and experience is causing me to change all of my previous posts regarding how great the hotel was. I feel like this can't be reflective of the company's customer's first policy and with Jeykll Island Ocean Club receiving AAA's Diamond Luxury classification, I would not expect this type of treatment.

To start off, I am not the type that normally writes reviews. But this resort deserves a raving 5 star!!! We just came back from Jekyll Club and I already can’t wait to go back! Our stay was nothing short of a 5 star! The property ground are meticulously kept! Resort is so clean and beautiful! The restaurant “pantry” is perfect for a nice meal, And delicious coffee. The staff is so hospitable and accommodating. There is so much to do! 9ft deep pool was so much fun! Don’t skip on bike rental, it was the best way to see the 240 acre property! I can’t wait to go back!

Initially, very challenging. Checked in at 10:30pm and were placed in the wrong room…. With one bed…. Called front desk and were told there was no other rooms… very challenging with two adults and two teenagers. We were offered roll aways to get through the night which had to. E brought from other resorts. However, the next morning Mike made everything better and got us into the suite we had reserved. Also offered a few “perks”. The staff was very friendly and the resort unique and relaxing. Loved the great food and unique shops within easy walks down cute pathways. Would definitely return if we had the chance!

The Jekyll Island Club Resort is one of my favorites ever. Back in the 1980s my dad and I saw it in ruins with falling in floors and broken windows from when the millionaires abandoned it, but for the last 30 years it has been a show place. I was married there in the 1990s! Fast forward a few decades and I was just there with a friend for High Tea. It was such a delightful treat in the setting of the Grand Ballroom. We had champagne, an assortment of teas, finger cakes and sandwiches- the best was the chicken salad, and a beautiful arrangement of fruit all exquisitely presented. We talked and lingered in the relaxed atmosphere for a good 90 mins. Highly recommend visiting this Club. Today’s pricing can seem a bit steep but that seems to be everywhere in these times. Our server Linh took great care of us and we appreciated her attentiveness.

We have been coming here for over 20 years and even got married here 18 years ago. This visit has been wonderful because we love this place, but it has begun to look rundown. The grand dining room looks awful! Nothing matches anymore the speakers are blown so the music is just annoying base. The white tablecloths are gone and there are water stains on the ceiling. The thermostat in our room has failed for three days and sleeping was uncomfortable. We had to get a fan to even be able to sleep. Weeds and vines growing all over the landscaping. Wood decking in disrepair! And some plugs for the electric red bugs don’t work but you don’t know that until you try to start your little vehicle the next morning. The staff is exceptional as always but whoever owns this place now is really really letting it go!!! It makes us sad to see it being neglected like this. Oh and the crunchy towels!!! What is up with that!! No fabric Softener? The towels were so stiff and not what we remember at all!! Please put some money into this amazing landmark before it gets too far gone!!! We love this place and this visit although wonderful left us a little sad honestly. The rooms are expensive the meals are expensive so why not put some of that money back into beautifying it once again and bring it back to the opulence it once had.