Jekyll Island Club Resort

We had to cancel our booking. That wasn't the problem. Jekyll Island sells a bad weather insurance policy on the booking page. They don't inform you that the service is not cancellable even if you cancel your booking the next day. Then the service, Sensible Weather, emails you ever day even after the cancellation, and this goes on until the dates of the trip are done. You could be getting emails for six months if you booked in advance. There is no opt out, and they are rude when you ask.

A/C didn’t work in my room and they supplied us with a loud fan. Towels were worn. Not a 4 or 5 star hotel and overpriced

Arrived in mid afternoon after driving I-95 from Orlando. The resort was a peaceful spot to recover from the trama of driving I-95. We appreciated the overall serenity of the island and the relaxation provided by the hotel experience.

Always enjoy our stays at this hotel. Excellent staff and great environment. Would be great if the hotel offered nightly evening dining in the grand dining room.

We stayed here for our wedding weekend and truly could not have had a better experience. From the rooms to the amenities to the overall atmosphere, everything exceeded our expectations. What made the stay especially memorable was the team. Olivia was so sweet and helpful during the planning process! She made sure everything was prepared flawlessly and we really appreciated the amenities she left for us when we arrived and the night of our wedding. Colby and his team at our rehearsal dinner was so kind and helpful! My mom LOVED him. I can’t recall if it was MJ or RJ (my apologies for not grabbing it - she had glasses and was a doll), but she greeted us with a smile and words of encouragement every time we ran into her! Scott was a constant throughout our visit, helping with an overwhelming amount of luggage and always doing so with such kindness and care. Ben at the bar made our welcome drinks feel extra special and went above and beyond by keeping things open for us and our guests multiple nights. Eva was so thoughtful in helping us get everything packed up and loaded at the end of our stay. And Mike, the GM, was incredibly gracious and a joy to chat with. I work in hospitality tech and stay in a lot of hotels, and this experience truly stood out. Genuine, thoughtful hospitality can be hard to come by, and this team absolutely delivered. We are so grateful and have nothing but amazing things to say. We look forward to recommending it to everyone we know and returning in the future. Thank you for making our weekend so magical! -Kennedy & Tyler Key