Hutchinson Shores Resort & Spa

This review is way overdo. We stayed here some time ago (NYE). I was alone with my then 3 yo. We were at the restaurant on NYE (it was around 6pm). I told the waiter I was allergic to peppers. I ordered spring roles as an appetizer- the 1st bite I realized I bit into a pepper (which wasn’t listed on the menu) so I immediately said something. I realized I didn’t have Benadryl on me so I asked if they had any. They said they did not have anything to help. They instructed me to get in my car and get some medicine myself. They said it’s NYE so they couldn’t help me. I was alone with my 3 yo. To say the least I broke out in hives and had a miserable evening. We left there at 7am as I was in no shape to drive in the evening. The manager mailed me a $50 gift card as compensation. I really loved this hotel and wished it was our go to staycation resort. I still can’t get over how lousy I was treated and how they gambled my health with no care in the world not only for me, but my child. Shame on them. Shame on the manager for telling me it’s my problem. I regret not saying something sooner.

Just stayed there for 4th of July weekend. First the positives, it’s a beautiful resort on the beach and the majority of people working there are friendly and helpful. The spa is also terrific! Now the negatives, the Drift restaurant and bar is run by incompetent people who simply lie and ignore you. We had three couples in our group staying at resort plus friends from outside joining us for drinks and dinner. Our reservation was high jacked by a waitress who wanted us in her section but it was full, tables didn’t clear and we’re waiting 45 minutes. After being told multiple times by hostess that it will be a few minutes, we were ultimately told that we didn’t have a reservation because we didn’t reconfirm which is an absolute lie since we added people to the reservation in person that same day while having lunch there. Had to leave resort for last minute dinner at Conchy Joe’s. Spoke to a manager about it and she never got back to me. Next issue is the swarms of bugs biting you in the morning and evening. We live in Florida on the water so get it but there are ways to control pests. Next is the pool situation. Lots of families with kids stay there and there’s a big pool that would logically be the “kids pool area”. A smaller pool is by the bar near the beach appears to be the adult pool area which it was for about 15 minutes until it was overrun by families with screaming kids. Needless to say the adults were driven off with drinks in hand. Then we rented beach chairs and umbrella for $45 only to have them pulled after an hour because the guys running it saw storm clouds on the horizon. The storms never came yet everyone was kicked off the beach. We checked out a day early and went home.

Wonderful oceanfront hotel. All of the staff were very helpful and friendly. Great amenities, bottled water available for guests on each floor, fruit, muffins and granola bars every morning and fresh baked cookies every evening. Perfect location on the beach and 2 pools to cool off in. Room was very comfortable and loved our oceanfront balcony. Highly recommend this hotel.

Perfect in every way! Gorgeous and impecable rooms and resort. We ate in the Drift Restaurant every day and it was outstanding. Nashaun was our server and she made it special. From the valet to the front desk and everyone we came in contact with were so friendly, polite and helpful. Everyone wanted to make sure our stay was perfect. And it was!!! Beautiful beach and pools and service. Will definitely return!

Although we live just down the road in Palm Beach Gardens, this was our first visit to the resort—and it certainly won’t be our last. From the moment we arrived at the valet stand, we were treated to top-tier hospitality. Mel at the front desk was warm and welcoming, and the same can be said for every staff member we encountered—from the pool and beach teams to the housekeeping staff and the outstanding servers and chefs at Drift. The resort’s condition is immaculate. I was certain the property had just opened, and I was truly surprised to learn it has been operating for nearly eight years. Maintaining a beachfront property to such a high standard is no small feat, and the care and attention to detail are clearly evident throughout the grounds. Dinner at Drift was a standout—absolutely delicious—and all the small touches throughout our stay, like cold water stations on every floor, cookies in the evening, and fresh fruit and coffee in the morning, made us feel truly cared for. We were genuinely sad to leave, but we left with a firm decision to return regularly and make Hutchinson Shores one of our go-to destinations. This resort is something truly special.