Hutchinson Shores Resort & Spa

Although the place is very nice and the staff are all great . We had a bad experience with bugs . We checked in on a Friday night 8/8 and my wife found a water bug and a cockroach in the bathroom. The front desk said they would exterminate the room immediately the next morning. I myself found a baby cockroach by my luggage Monday morning upon packing up. The front desk gave us 1 night credit for this. But the kicker was my son upon waking uo Monday morning to dozens of bites on his legs that we later found out were bed bug bites. The hotel told me that they have never had any bedbugs and would check the room professionally and get back to me. Sadly They still have not reached out to us .

Love this resort! Staff is the most genuine I have found. I love the resort and restaurant are both casual and elegant! I will be back!

The hotel itself was clean and well-kept, which we appreciated. However, a few service and value issues took away from the overall experience. Each room includes only two beach chairs, which seems impractical for families. As a group of four, we had to pay extra just to have enough seating — not ideal for a beach resort. Cocktails were overpriced and disappointingly weak. Additionally, we had to call twice for help with our luggage, and no one ever arrived. I eventually had to go downstairs myself to get assistance. I don’t mind paying for quality, but I expect the service and amenities to reflect that price point. With some improvements in hospitality and guest consideration, this property could deliver a much better experience.

Really don’t know where to start on this one. What should have been a perfect stay in a beautiful hotel was a DISASTER. 1- RATS We were sitting down to dinner and watched a huge rat go by our table. When we advised our waitress of the situation, she informed us that there were jetty rats on the property. The rat was huge. 2- BRATS We were unable to use either of the beautiful pools because they were full of unruly, undisciplined children running, diving, fighting and doing cannonballs in every inch of the water. They were also playing in the hot tub. Several of these teenaged boys spoke of sneaking into the hotel. One was carrying a suitcase with him. Aside from the obvious liability issues for the Opal hotel chain, simple rules of common decency did not apply. Why a hotel would not only allow this kind of behavior to occur, let alone support it by plying the adults responsible for these children with loads of alcohol is beyond our educated comprehension. Several other couples were aghast at what they were witnessing. When the staff was informed of the situation, their response was supportive of the hillbilly parenting safety issues. This went on for our entire three day stay. 3- WiFi The hotel WiFi is literally circa 1985. Bring a book. You won’t be able to use any of your technology. We so wanted to enjoy our stay. Our room was clean and beautiful. The property, minus the tacky sales displays that greet you when you enter an architecturally beautiful hotel, is gorgeous. It’s horribly sad that such a perfect property is being run like a low rate, low life motel. Shame on you Opal for allowing this hotel to ruin your stellar reputation.

This review is way overdo. We stayed here some time ago (NYE). I was alone with my then 3 yo. We were at the restaurant on NYE (it was around 6pm). I told the waiter I was allergic to peppers. I ordered spring roles as an appetizer- the 1st bite I realized I bit into a pepper (which wasn’t listed on the menu) so I immediately said something. I realized I didn’t have Benadryl on me so I asked if they had any. They said they did not have anything to help. They instructed me to get in my car and get some medicine myself. They said it’s NYE so they couldn’t help me. I was alone with my 3 yo. To say the least I broke out in hives and had a miserable evening. We left there at 7am as I was in no shape to drive in the evening. The manager mailed me a $50 gift card as compensation. I really loved this hotel and wished it was our go to staycation resort. I still can’t get over how lousy I was treated and how they gambled my health with no care in the world not only for me, but my child. Shame on them. Shame on the manager for telling me it’s my problem. I regret not saying something sooner.